Beacon Auto Repair

Scotty Freefall

★★★★★

4 years ago

This has been my go-to mechanic since I have been stationed in VA. They were able to diagnose and fix problems with my 2009 Dodge Charger that even the dealerships failed to fix. Super helpful and courteous. When my Charger got totaled in an accident they were very helpful getting me proof of my repairs to prove the money I put into the car. A year or so later I finally needed work on my new car and the quality hasn’t dropped at all. Friendly service, honest mechanics, and quality work keeps me coming back. I couldn’t recommend them more.

Nirja Desai

★★★★★

3 years ago

Booked an appointment for my state inspection, they took my car in first thing , on time as booked and was done before i needed to start work. Awesome service, thanks Dan! Christy is super efficient too. They didn't try to upsell anything, which was so refreshing!! Great quality, integrity and reliability. Highly recommend!! Will be going there for oil change next! Thanks again, ( sorry left my coffee cup on the table instead of trash)

Emylie Ferencik

★★★★★

3 years ago

First time using Beacon, coming from someone who has used the same auto shop for the last 7 years (unfortunately sold the business) Loved my first experience with them, highly recommend, and will definitely be going back for all vehicle needs. Front desk lady (blanking on name, sorry!) made check in/drop off/pick up so easy and was very knowledgeable with my requests. Can not complain on price- very reasonable Thank you!!

Zach S

★★★★★

Edited a year ago

3 year update: Beacon Auto has become our only go to shop for all of our vehicles. They are 100% consistent with their hospitality, fair prices, honest and reliable work, and we've not had a single issue. They are a pillar of our society as a small business with family values that truly brings quality service to the community. Look no further! Original; Very friendly staff, upfront and reasonable pricing. New to the area and I think we'll be making this our new go to for auto needs!

Esther Kiballa

★★★★★

a year ago

I met Ms Cristy Grant through referrals. I'm glad I went to see her . She took good care of my Rav4 ever since I arrived here in Virginia Beach from California. She's full of integrity, and outstanding customer support for everything your vehicle needs. I salute for her sincere accommodation everytime I go there whatever my SUV concerns. I highly recommend her to everyone.

Dan Bracey

★★★★★

Edited a year ago

Updated review for August 2024. Still using Beacon Auto. Still just as good with their honest pricing and friendly staff. The only negative is that they’ve become more popular! Be sure to make an appointment about a week in advance for routine servicing. Brought my 2012 Ford Escape here earlier this year on the recommendation of a friend after the local dealer wanted me to replace a "leaking" timing cover (~$1,200 repair.) Danny and the crew were very nice and found that the cover just needed some cleaning. Brought the car back more recently for a new set of tires & to recheck the cover. I appreciated the no-nonsense fair price on the tires. Even better, Danny found the timing cover to be in good shape with no leaks. No more trips to the dealer for me! Excellent experience, recommended without reservation.

Heather Charron

★★★★★

6 months ago

They are always great here. Reasonable prices. Honest with feedback. Very friendly. Definitely recommend.

Nelson Abuel

★★★★★

a year ago

Been going to this nice auto repair shop for quite some years now for State Inspections oil changes and other repairs. Honest shop and parts and labor prices are very good and fair. Great customer service with nice and clean waiting area.

Lydia

★★★★★

a year ago

This is the only car repair place that i will ever go too!! my dad has been going here for years, and now that i have a car i am too. the people are so nice, i came in with my wheel shaking and they figured out what was wrong within an hour of me dropping my car off!! and all my repairs are very reasonably priced. i love it here and will 100% be recommending to any friends and family!!

Demetre Curry

★★★★★

a year ago

I had never been here before but was intrigued by the fact they do their state inspections by appointment only. I'm used to Checkered Flag saying first come first serve and having to race to be there as soon as they open. My first experience with Beacon was a great one. I arrived for my state inspection appointment and in approximately 13 minutes my vehicle inspection was done and I was walking out the door. A far cry from waiting hours at the dealer. I was almost too flabbergasted to be impressed but I recovered and left satisfied. I immediately recommended them to a friend who has also complained about the long waits at her dealer. I'll certainly keep them in mind in the future. Great way to set the bar high to start.

Brandi James

★★★★★

a year ago

I recently had the pleasure of taking my car to Beacon Auto Repair and I couldn't be more impressed! From the moment I walked in, the staff was incredibly friendly and professional. They took care of a few different services for me, including replacing my brakes, doing a state inspection and handling an oil change. The prices were fair and transparent—no surprises, no upselling. I really appreciated how they explained everything in detail, making sure I understood what needed to be done and why. It's clear that they genuinely care about their customers and are committed to providing top-notch service. The work was done quickly and efficiently. It's rare to find a shop that combines such quality work with such kind, trustworthy people. I’ll definitely be returning for all my future auto repairs. Highly recommend Beacon Auto Repair to anyone looking for reliable, honest service at a great price! Thanks again to the team!

S Thomas

★★☆☆☆

Edited 2 years ago

I've been going to Beacon Auto since I moved to the VA Beach area 10 years ago. I've trusted them with my auto's and always felt they were fair. My last interaction was around Sept of 23 when I received my last oil change. I've never made an appointment and have always just dropped off my vehicle. On this morning I ran into the owner while dropping off my vehicle as I've done years prior. She stated that for the last two years they have not taken any walk-ins, It's only by appointment. I informed her of my experience and that I have Beacon's tag currently in my car from my last oil change that I did not make an appointment beforehand. Needless to say, I will no longer be using Beacon. That was the worst interaction I've ever had with any business.

G A

★☆☆☆☆

6 months ago

I trusted the multiple good reviews on this repair shop and briefly described the issues that I’m having with my car. The woman at the front desk abruptly let me know that they “would probably just send me to a dealership anyway” and did not seem willing to assist me. Guess they did not want my business or money. Don’t bother with this place and just go somewhere else. EDIT: I’m sure the owner will respond to this with a snarky response just as they have with all of the other negative reviews. Clearly, this attitude extends to the entire team. Fortunately, a nearby auto repair shop (NOT a dealership) was able to accommodate me. Like I said, just go somewhere else.

Jerry Griggs

★★★★★

5 months ago

I've been using this place for 7-8 years for minor repairs, inspections, oil changes, etc. It's hard to find an honest mechanic/shop these days. They're always trustworthy, reliable, honest, friendly, and timely.

Greg Stockburger

★★★★★

5 months ago

We started taking our commercial fleet of 18 vehicles here for inspections and repairs. They are always quick to respond, it's great having a scheduled inspection instead of the "hurry up and wait" we are accustomed to, and they have always been honest and straightforward with their recommendations. Will continue to give y'all business and tell others as well, cheers!

A S

★★★★★

2 months ago

I visited for an 'engine ticking' diagnosis and was pleased with the price and service. The mechanic spoke to me personally and explained the problem that I was facing and the woman at the desk was very nice and friendly. I don't visit the mechanic often, but this will be my go-to for next time.

N F

★★★★★

4 months ago

They are efficient and fair. Their mechanics are good at what they do, and I have never felt that they were trying to “upsell” anything. The woman at the front desk is incredible at communicating to a layman what is going on and what they recommend and why. I couldn’t recommend them more.