Bernie's Automotive Services

G Palmas

★★★★★

a year ago

Had a great experience with them. My tail light was out and they took time to figure out the concerns on the spot for me. If I lived locally, I’d use them!

Marisa Lippian

★★★★★

a year ago

I am from out of town and was nervous to find an honest place to take my car, and they exceeded my expectations. Prices were high but I figured it was normal for the area. I was not able to pick up my car when it was done so Sam was nice enough to drop it off at my house! Super kind staff that were willing to help and answer my questions.

N H

★★★★★

3 years ago

The first time I brought my car to them the technician ended up installing a part without much care and it prevented my headlight from working. I brought in my car and photos of what I was seeing and they immediately dropped everything to correct it and I was back up and running in 10min with no charge. I was also informed that that that technician was actually no longer with them. How easily they owned up to the mistake and how quickly they corrected it was very professional and instilled a lot of trust. Mistakes aren't a big deal to me, we're all human, but owning up to it and making it right is huge. I want to trust that my mechanic will do what's right, and I'm now confident that that's exactly what they'll do. Will be going to them for all my car maintenance needs from now on and would recommend them to anyone.

Mitchell Barnes

★★★★★

a year ago

Fantastic, honest, knowledgeable, thorough repair shop. I cannot express how happy I am with not only their service on my vehicle, but the customer service I had received. Not too many good, honest repair shops these days and these people are moving the sticks forward. Thank you Bernie!!!

Rachel Z

★★★★★

4 years ago

I moved to Seattle recently and was nervous to find a good mechanic (loved my previous one). Luckily Bernies has been nothing but wonderful. They do their best to help you and not overcharge you. Their work feels very honest. They are quite busy so I try to schedule any maintenance a month in advance. However, when I’ve had an emergency, like a faulty battery, they were able to squeeze me in to their busy schedule. I would recommend them!

Andrew

★☆☆☆☆

2 years ago

The Review: Brought my old (1991) truck to Bernie's for a number of reasons over the years, nearly every visit has had some issue and the overall quality of work is average. Most recently there was an issue with parts not fitting or being lost and weeks after the repair i find more issues that were caused or flat out unaddressed by their techs. Customer service is sometimes great, other times not. I would not recommend if your vehicle is over 10yrs old. The Story: Long so I apologize in advance: Years ago (2019?) I brought my truck to the Bernie's on Market. Cedar worked there at the time and although he was very charismatic there was a lapse in communication causing my truck to sit in the shop for a week before techs began work on it. Whatever, it happens i get it they're busy NBD. A portion of my work was installing a refurb starter and a couple weeks later my starter engages while I'm driving down the street. It locks up on the flywheel and fries itself. I pull over as starter is smoking. I drive manual so I disconnect starter and bump start to get home. I call Bernie's and Cedar makes it right. Installs a new starter and even gives me some credit for a future visit. Awesome! Fast forward to some months ago. I redo passenger side ball joints on the same truck. I have some money and i didn't feel like spending another weekend on driver side, so i call up Bernie's and schedule appt. Later that day I drop off and ask for upper and lower ball joint replacement on driver side then alignment. Ball joints are new in box on passenger seat (AC Delco Gold i believe). They say "we don't use customer supplied parts" which makes sense (i had no clue) but they make an exception for me. Very cool +1. They state because of it there will be no warranty on any work done. No problem, understood. Later that day i get a call stating they're working on other stuff and they'll begin working on my truck in a few days. Why a few days? What's the point of making an appointment if my vehicle sits there? They say they are slammed so i say OK and buy a bunch of bus tickets for the week. Two days later they call and tell me they've started working on my truck, but the upper joint doesn't fit in the knuckle. How? It's the same model as the one I installed on the passenger side... i wonder... but ultimately i say OK and authorize them to buy and install a new one. (they gave me back the one that didn't fit. It's absolutely mangled. I still have it in my garage.) The next day I get another call: "Hey so we got that ball joint in, but where's your camber sleeve?" (for those that don't know a camber sleeve is a metal cylinder that sits in the ball joint of some Ford trucks. Without it the tire will wobble endlessly making driving difficult and dangerous) I don't know if they lost it, threw it out or what but there's no way i was driving without one. I had even taken the truck in for an alignment a few weeks earlier! No way it was "missing". They say they can buy another one and put it in for me: "Don't worry they aren't very expensive..." Another day goes by and I finally get the "everything is completed" call. I stop by after work and make it just in time before closing. Immediately i notice my steering wheel off center and slight pull to the right. Did they align it?? I take it to my tire guy and have them align it. It was so off i couldn't believe it. Bernie's must've forgot to align it after doing the work. *sigh* A month or so later i install new brakes and rotors on my truck. while removing my hubs i notice my spindle nut is cracked! There's no way this went unnoticed during the work they completed. Either that or they tightened it SO tight is cracked and got worse over the past few months. Either way I order a new spindle nut and reinstall everything to torque. In summary: Frequently inconvenienced and felt looked down upon for bringing in such an old vehicle. Will not be returning here. I'm not looking for any conciliation, by the way. This review is only to share my experience. I'm sure some of the techs here do good work.

Noah Howard

★★☆☆☆

a year ago

Set an appointment for Wednesday to get my brakes done(1.5 hour job), wasn’t told a time to show up so I assumed whenever and it would be 2-3 hours. Show up at 10 AM(they open at 8) and am told they will not be able to fix it today and that I have to leave it overnight if I want it fixed. Why have an appointment if you aren’t going to fix it that day. Waste of my time 🙂

redelephant 515

★☆☆☆☆

a year ago

So my car check engine light comes on so I thought I would stop by Bernies because it is close by. They were closed so I decided to leave my car there while I walked across the street to Fred Meyers to buy a court of oil so see if that would solve it. I come back in maybe 10 minutes tops and my car was gone. It turns out it was towed. When I went to pick it up the person at the tow company told me that I got unlucky because a tech stopped by I saw my car there and then mentioned they were buddies. So either the tech was irrationally angered by a car parked there while they were closed or he was trying to give his buddy at the tow company some business. Either way I find it morally reprehensible at best and super shady. I can't speak to their work and now never will be able to, but I would not want to do business or trust my vehicle to Bernies. I would like to reintegrate that they were closed and had no need for those parking spots at the time. So shady

Bill Hanrion

★★★★★

a year ago

I just wanted to say in regards to a recent review by redelephant515.. I was there and none of your review is truthful not even a little. You and the other 3 people in your car moved your car once and u all had at least 2 six packs a piece before walking across the street. So in my opinion u knew dam well u weren't supposed to park there and it wasn't ten minutes but 45 min and u didn't go to Fred Meyers. So there's the truth and bernies and employees are good people and do stand up work.

Andrew Ostin

★★★★★

a year ago

Strongly recommend Bernie's. My car broke down suddenly during the holiday's, and even though it turned out to be a problem Bernie's could not handle, they kept my car for a few weeks until the next shop had room to take my car in. They were honest, fair and nice; can't recommend them enough!

Benjamin Simons

★★★★★

a year ago

My old mechanic shut down and have been avoiding finding another one for ages… went to Bernie’s and they were incredibly helpful. They communicate very clearly, are honest, and helped get my highlander back in good shape! I highly recommend them. Charlie is the best!

Kim Van

★★★★★

a year ago

Charlie, Sam and their entire team are absolutely incredible. I’ve taken my Prius in for multiple issues: oil change, breaks, skid plate replacement and a new catalytic converter. Charlie is kind, honest and professional from start to finish. I trust them completely with all my car needs!

Mary

★★★★★

Edited a year ago

This review is now corrected! Owner made things right. Very courteous. Bernie's is A OK Forget this pevious review below: Rip Off. No proof of what they say they replaced. Turn a small job in to a big job with lots of hours. They make no effort to be courteous when they over bill you, and offer nothing to keep you as a customer. They don't follow through on basic courteous things they say they will do. Rude.

Emma Cox

★★★★★

5 months ago

Got an oil change at bernies, they are honest, integrous, and overall super kind and helpful. plus they have the cutest shop dog around!!! highly recommend and will be back!

Dean Hunter

★★★★★

3 months ago

These guys are fantastic- called with car problems dropped my truck off 10 minutes later also told them I had an important deadline in the afternoon- they got me in out and repaired in short order and on my way at a very reasonable price. Highly recommend these folks.

Laura Schulz

★★★★★

5 months ago

I have only good things to say about Bernie’s. I have been taking my car here since I moved to Seattle and was continually impressed by their honesty, communication, friendliness and excellent work. Unfortunately my old car is no longer with us, and my new car is a model they don’t work on. But I cannot recommend this place enough, and will miss the kind people and service I received here!

John Schoonover

★★★★★

2 months ago

The team at Bernie’s is great… just did work on my daughter’s rig to make sure it was running well and safe to drive. They did great research on the model, explained their process and answered all my questions. They are just good, highly competent and caring guys! Go see Bernie’s!