Big 5 Tire & Auto

Rhonda Walker

★★★★★

Edited a year ago

Sergio at Big Five on Tyler street is very professional and pleasant. This company is definitely my go to for alignment and oil changes so far. They are very knowledgeable and do a great job. Fast forward a month- not only can they handle tire related issues, but also replace spark plugs and clean up intake/exhaust systems. The environment here is stress free and Sergio once again provided excellent customer service and explained exactly what they could do and the cost. Affordable and reliable! April 2024- needed back brakes and everything was done in a timely manner with a the consistent customer service I have received every time here! Job well done!

Emanual Harrell

★★★★★

a year ago

Very good people, they help to solve all my car problems very mechanically incline. I highly appreciate y'all service. If you go ask for Sergio dude has great customer service.

trinity jacobs

★★★★★

a year ago

I am not an influencer, but this place rocks. Alex, Luis and Zuriel are the nicest and most knowledgeable people I have ever met. Even though I was there from about 7:30 to about 2pm. It wasn’t their fault, I had a lot of problems with my car. One of the men, was kind enough to give me his lunch, thank you sir. They all treated me with dignity and kindness and respect. This will most definitely be my go to place for all my car needs. Thank you all at Big 5 tire and auto service!!!!

Noah Smith

★★★★★

a year ago

Sergio and his team did an incredible job on fixing my vehicle. Not only did they fix it well but they went to bat for me to the insurance who were trying to not cover all that they should have! Excellent Customer service and super kind people!

sasha knight

★★★★★

2 years ago

Danny was amazing!! We were headed to Florida from Dallas and got a nail stuck in the tire. 6:30am we pulled into his lot and waited until they opened. He was able to give us a tire with no charge. What a blessing, and we will most definitely be back for more service!

Jr 903

★★★★★

2 years ago

10/10 Recommend this place! The Store Manager Roberto Rios went above and beyond to make sure my car was at its top peak of performance during the service process. My car is now running like new again. Very honest, trustworthy and reliable place! Go check them out. 👍🏽👍🏽

Joe Pool

★★★★★

3 months ago

I had a leaking valve stem. They replaced it quickly.

Daniel Vaughn

★★★★★

Edited 2 years ago

I came in at 7am 11/11/23, Mr Sergio welcomed me with a great attitude ready to help me repair my truck with a deadline of 130pm, we discussed the problems i was having with my work truck and Mr William the mechanic did a thorough inspection of my truck and found out everything we needed to know. We made a decsion to repair the steering, suspension, and u bolts. Sergio found me the best parts for the job while i made friends with Mr Will. I returned from lunch to meet Mrs Caitlyn who was also very helpful with a great attitude. I was very happy with the work and customer service provided, i will be visiting this location again. Thank you very much guys and gal. 11/26/23 I brought my truck back to Big 5 on Tyler St and they exceeded my expectations again, working long hours and doing quality work. ordering the right parts and installing them with some extra fabrication to make them work properly. Mr William did a great job and went the extra mile to get me back on the road. im very happy with the results and appreciate the hard work and great customer service all around. Thank you again. Jan 2024 I was having issues with my wifes 2012 Honda Odssey the timing needed to be done badly as is recommended at this mileage, and it had a steering pump leak. A new project for Sergio and Will with no issues and they did an awesome job and returned my vehicle in great working order. February 2024 Recently visited Big 5 to have My wifes van needed rear pads and rotors and a small oil leak repaired. Sergio and Will did a great job, as i have come to expect from the Tyler St location. March 1 Thank you again Mr Will did an awesome, thorough mechanic job on my FICM, Wiring, Turbo, and exhaust repairs. Mr Sergio and Mr Roberto are very Respectful, Friendly, and Curtious. Thanks again guys!

Thomas Pruitt

★★★★★

2 years ago

If you’re in need of new tires or need your car serviced or repaired I highly recommend the Big 5 on Tyler St. in Longview. They are under new management and making big changes. I went in for a tire repair and the tech actually used a torque wrench to tighten the lug nuts when replacing the wheel instead of an air impact wrench. That is the first time I’ve ever seen someone actually put the wheel on any vehicle to the actual torque specifications. Super happy customer here.

T Mac

★★★★★

a year ago

I came in to get my tires checked and they helped with me with more than just tires making sure they go above and beyond for excellent service and also with affordable prices. I am definitely coming back.

Brittney Guerriero

★★★★★

a year ago

The men that helped me with my car were amazing. Very friendly service, offered me water, and I was in/out quickly! They are truly a hidden gem!

DAVID MOODY

★★★★★

4 years ago

Great team fast work reliable an just honest people im still in California in the truck they fixed

Meredith May

★★★★★

2 years ago

I had the tire indicator come on due to low temps. This has happened before, so off to the gas station I went to add air. I’m not sure what went wrong (I’ve done this a million times), but I couldn’t get the air in. Plus it was cold and raining, so I was just getting more and more frustrated. A friend recommended Big 5, so I went there, where they got me squared away in less than five minutes without any issues. And they checked to make sure it really was me fighting the air machine and not a slow leak. Fantastic service!

audrey bledsoe

★★★★★

a year ago

Great mechanics! Easy to communicate with, they always kept me in the loop on my repairs. Definitely the most affordable.

LaShanna Wright

★★★★★

3 years ago

Great service!! I will definitely recommend. If you need tires they will get you in and out. Thank you so much for everything! I found me a new place for my car needs and walking distance to my job🥰

Stefani Smith

★☆☆☆☆

7 months ago

Went to have a tire plugged. Waited an hr and ended up leaving going else where that took less than 20 min even tho they were busy.

Aurora Belle

★★★★★

a year ago

Best service I've ever experienced. They are exceptional. Roberto and Sergio went above and beyond! I'll never go anywhere else. I highly recommend coming here. You will not be disappointed!! 🤗🤗🤗