Big Brand Tire & Service

paige k

★★★★★

3 months ago

SUCH helpful staff! Our tire popped and our spare had a whole in it. Many different shops weren’t available and we finally stumbled upon this shop. Originally we were told that we wouldn’t be able to get in the day we called due to not having the right tires, but then Jesse called back and let us know they have an option available and we could be back on the road within 3 hours. The staff were so friendly and helpful the entire process and I highly recommend this shop for any roadside emergencies. The staff even complimented our South Park and band merchandise and offered road advice for further traveling. Such kind people. Incredibly grateful for Jesse and the staff.

Lauren Willey

★★★★★

5 months ago

Having to get new tires is never fun, but the staff at the Lakewood Big Brand Tires were phenomenal. Incredibly friendly and dedicated staff. I had ordered the wrong tires (not realizing my used car had an aftermarket mod) and they were helpful picking out a new pair and getting it to the shop. The staff was able to help me out the next day and they went out of their way to ensure everything was done the same night so I could take my car home. Prices were incredibly fair and felt welcome in the space. Will definitely consider them again next time I need work done.

Koti Gaspich

★★★★★

8 months ago

Got a set of new tires, oil change and inspection. Alfred and Ron had great customer service. Alfred went over some estimates on my sheet based on wear and tear on my breaks and some other things which I really appreciated. I did overnight drop off last night and my truck was ready mid afternoon. I will definitely be going back. The tires I picked look great too.

Jacob Ball

★★★★★

Edited 4 months ago

*UPDATE TO THIS POST AT BOTTOM* I went in to get my water pump changed. I got a call recommending I change the thermostat as well. I said, “No, the one in there is barely a month old, I just had it changed.” They did the install like I asked. Then I came back to get my heatercore changed. They said if I can get it in early that would be better. I dropped it off 1/2 day early to give them time to take the dash out. I showed up to hear that they didn’t change my heatercore because the test said the heatercore was fine. Instead they changed the thermostat against my instruction. I never received a call to confirm, they just did it. Charged me fully too. They robbed me. When I asked them why they changed it without telling me, they shrugged me off with a bs excuse. The mechanical said at one point, “If we were changing the heatercore we would’ve needed the cab completely cleared out” …Okay so why didn’t you call me after I dropped it off? You were looking in the truck before I left the parking lot. I would’ve come back and cleared it out so you could DO THE JOB I HIRED YOU TO DO. I’ve lost 20° temp in my vents since they worked on it. They charged me $800+ and MY PROBLEM ISN’T FIXED ——————————————————————————It’s so easy in this world to become inpatient for solutions, especially when concerning perceived wrongs; to act or speak too soon. Well, I fear I’ve done just that… I called back to the shop a few days later to express my perspective on the service provided me. It was an early morning call so I had to leave a voicemail. I received a call back within a two hour period. “Good morning Jacob. I’m calling you back in response to the message you left this morning. Tell me what’s going on.” The man listened patiently, then kindly and politely laid out a path to reconciliation. No ducking and dodging. No making excuses. Just “Let’s fix that.” I spoke too soon. This 1 star will be changing to 5 stars immediately. I’m very happy to feel heard and valued as a customer.

Sammi Hieb

★★★★★

3 weeks ago

I had a flat tire and they were able to fix it free of charge when I brought it in. They were fast and professional. I will definitely be back for upcoming car needs. Much appreciated!

DJ Dunn

★★★★★

3 months ago

Alfred was fantastic. Dropped my car off on a Saturday morning. My tires weren’t in stock and was prepared to wait until Monday to get my car. However, Alfred was able to get my tires in same day and I was able to get my car Saturday evening. Would 100% return and recommend to anyone needing their car serviced in the Lakewood area.

Pharlain Ross

★★★★★

3 months ago

We put off getting new tires longer than was wise, and then Colorado threw us a surprise storm and we got stuck. Jesse was extremely pleasant and knowledgeable and made sure we got new tires that day, even after the ones we ordered from the website didn't arrive on time. Would absolutely trust him with our tires again, hopefully before it's urgent next time!

Pamela Kolega

★★★★★

6 months ago

Staff was fantastic! There was a small glitch in ordering my tires, but they worked so very hard to figure out a solution within my price range, and even managed to make it a little cheaper than the quote I approved! I feel safe for my move across the country now! Thanks team! Shout out to Joe and the gentleman at the desk who went above and beyond!

Tami Baird

★★★★★

6 months ago

Oh my gosh such a great experience! It couldn’t have went smoother. Ron was so helpful finding me the exact tire that I needed in my price range and never lost patience with my 100 questions. He kept in touch with me updating me on arrival times for the tires to come in. I just can’t say enough about Ron. He’s the best.

Bob Dylan

★★★★★

3 months ago

Best experience with a Auto Shop I've had in years! They are understanding and willing to check a little longer to make sure everything is done right. Will come back for any service needed.

Paranormal activity

★★★★★

6 months ago

⭐️⭐️⭐️⭐️⭐️ I had such a great experience here! The staff was incredibly friendly and welcoming from the moment I walked in. They got me in and out so quickly and efficiently, replacing my battery without any hassle. They also took the time to answer all my questions, which I really appreciated. It’s not often you find a shop that’s both professional and personable, but they nailed it. Highly recommend to anyone looking for fast, reliable, and friendly service!

Aaron Speck

★★★★★

6 months ago

The team has been working with me for weeks while dealing with insurance nonsense. Super informative, very friendly, very honest, and extremely fast. I’ll be back for future vehicle services 100% and have recommended this location to all of my friends.

Cathleen Govender

★☆☆☆☆

3 months ago

Made an appointment here for 12pm. When I arrived to check my car in, I was told to drop it off as it will only be ready by 4pm. I was going back and forth with the guy trying to understand whats the point of making an appointment when its literally going to take all day and all I needed was to change the tires I had on, to winter tires. I called around and found a place that did it in 40 mins.

Jon Malick

★★★★★

4 months ago

What a great experience. Alf and his team really did a great job. Service was quick and thorough and the shop was clean and comfortable. Would absolutely recommend and will be back for sure.

Ashley Brand

★★★★★

4 months ago

This is truly the best place to take your car. There is no bullshit, no upselling, no nonsense. Just really awesome people who want to help you get your car what it needs. 10/10 recommend

Tim Henderson

★★★★☆

a month ago

went there for oil change. staff was polite, prices fair, job done quicker than expected. no complaints at all

Kenneth Kolodziejczak

★★★★★

5 months ago

Very friendly and helpful! I popped a tire 10 miles up Washington Gulch in a bad situation. I was able to get back towards town. They drove an hour to meet me and had my tire fixed up and ready to drive back to Denver within an hour. Highly recommend!