Grand Valley Auto Avenues Service Department

Lerria Alexander

★★★★★

7 months ago

My experience at Grand Valley Auto was amazing. Everyone was super nice but Miguel was the best. Felt like he really cared for his customer and helped get us a awesome deal on our vehicle. Will definitely be referring people I know there.!

Sean LeCompte

★★★★★

3 years ago

I've heard nothing but good things about this place and made the easy decision to see them. I got to work with Tom the sales guy. He was straightforward about everything and really worked to get me driving away in a new(to me) car, and very available to answer any question I had. the mechanics and shop are also very helpful, as I had a flat a week after picking it up and got it patched with them no hassles. Honestly I always thought dealerships had no thought to care so much about their customers, but AutoAves changed my mind completely on that. Really glad I am able to do business with them and will be seeing them again when I'm ready for a new car. Thanks for everything y'all have done!

Lenore Zibits

★★★★★

a year ago

Juan and the whole team made sure my daughter’s first car purchase on her own was smooth and easy. They gave her options and made sure she got the best deal. Going to go back and get my car there next month. If I could give them 10 stars I would

Anthony Wright

★★★★★

4 years ago

Thank you! Tom Sullivan and Freddy made our car purchase something that we enjoyed and a cumbersome process. Tom was not pushy at all, and gave us the freedom to look at several different cars we were interested in, and let us test drive 5 cars... some I knew we weren't interested in, but gave us the opportunity to compare different smaller SUVs and crossovers. Freddy went over all the different finance options, and was quick to rectify some mistakes that were made in the sales paperwork. Although I don't like having a car payment again, I'm glad that Auto Aves is a place where customers are referred to as members, and their exclusive relationship with credit unions makes it a place that I will refer friends to and continue to shop at next time we're in the market for a new (to us) vehicle. Our pooch liked our new purchase as well!

Kestutis Ragulis

★★★★★

a year ago

Wanted to get this Nissan Maxima but when added total cost , got shocked. Nice car choices and staff

Brenda Hardwick

★★★★★

4 years ago

I have been a customer for many many years and Automotive Avenues never fails to deliver. This is the second vehicle I bought since becoming a widow and the experience was amazing. Traded in my seven year old Subaru Impreza for a very gently used six year old Toyota Prius. She’s beautiful, and looks and runs like brand new. Working with Dan Krofta on the sale was smooth as butter. He treated me like family from the start. When I brought my Impreza (which I also bought here!) in, Stephanie was attentive and took care of me in the service area. While I waited, Dan came by with the opportunity to test drive the Prius. While waiting for the paperwork to be done, Anthony from Service came in to check on me because I hadn’t come back to get my car, and asked if I’d bought something new. I will always be an Automotive Avenues customer, and I highly recommend them to anyone who needs a new car!

khalid alkaihal

★★★★★

4 years ago

Yet again, I leave Auto Aves with a great experience that can't be matched anywhere else. My favorite salesperson "Cheryl" was very friendly and helpful as usual (this is our fourth vehicle from Auto Aves). Cheryl got me the vehicle my family needed at a great price and in a timely manner. A shout-out to the financing team for their swift execution. Thank you for all your help, I would definitely recommend you to friends and family.

Jason Hebrard

★★★★★

5 years ago

I submitted a True Car value request to see what my Jeep would be worth, since it was a lease and hasn't been driven enough to justify the monthly cost. My wife and I decided to see what our options were to end the lease early and most new car manufacturer leases don't make it easy. True Car was a winner here. Assuming you're not upside down on your vehicle (you need to be realistic too) you can potentially sell your vehicle (including a lease) outright to a dealership rather than trade it in if you're not interested in getting a replacement vehicle, which is exactly what we wanted to do. It makes sense during these "unprecedented times" to save money where you can. Here is where AA shines, specifically Jim. True Car sends off your vehicle details from their website once you agree to receiving contact from area dealerships. Some dealers have automatic responses set up to certain thresholds and vehicle brands and types. Jim immediately sent me an offer and then followed up the next morning with a slightly higher offer than the autogenerated one, showing he actually reviews these offers personally. Once I called him on the phone, I explained my situation and what I was trying to accomplish. I worked in the car sales business in another life and I'm always prepared for a surprise (usually a negative one) with any dealership I encounter. Jim was a breath of fresh air. I had never been to Auto Aves and I'm always leery of used car dealers based on prior experience. AA is run like a new car dealership in that everything is clean and professional in appearance and the staff that greeted me on my Up approach to the doors was helpful and not overbearing or disinterested. They pointed me toward Jim, who not only was waiting for me and available at the agreed upon time, he had most of the paperwork completed! He completed an evaluation of my vehicle and it's condition, which was admittedly dirty, but otherwise in excellent condition (7,000 miles with 21 months of service -2019 MY). He had me sign the necessary docs and later my wife returned to do the same, and that was it. I spent maybe 30 minutes combined at the dealer and at no point in time did Jim pressure me to buy a vehicle from him, knowing what I was trying to accomplish. I cannot suggest Automotive Avenues enough.

Nay

★★★★★

4 years ago

I bought this beauty 4 years ago here. It still looks and runs the same as when I first got it. Took it for a trip that ran 18 hours long with a minor set back. Could not have done this had it not been for Dan. Car lots are the worst places to get bullied into buying something you don’t want and breaks down. This is the EASIEST and BEST way to shop for a car! Service doesn’t stop when you get your car and leave. They are there anytime when you need help. Thank you so much!!!

Steve Weid

★★★★★

5 years ago

Sales People are not commissioned. No Dealer prep fees. Drive any car on the lot. Request something if it is not on the lot. Used or new. It is all available at the best price available. If you are a Credit Union Member, financing is a breeze. This is my third purchase thru Automotive Avenues!

Brian Haddad

★☆☆☆☆

10 months ago

Grand Valley auto. I would not buy a car from them or they're extended warranty they charge $180.00 For a diagnostic This price is ridiculous The dealership I take it to only charges a $100.00 But I was told that I bought my car from them and the extended warranty So warranty has to be through them. The service department personnel is terrible. They don't have no skills in communication. Their service department is the highest price I've ever seen they took over auto aves which was a good company do research you will find a better price for service

Shawna Weiman

★★★★★

8 years ago

This most recent purchase was my family's fifth car bought at Automotive Avenues. I don't think we'll ever go anywhere else! The staff is incredible, the selection is unbeatable. Thank you Auto Aves! Always a pleasure.

Kristine Baker

★★★★★

7 years ago

Just bought my car there today and Tammy R. Was AMAZING!!!!!!!!!!! She made the buying experience so easy for me and went above and beyond in every way!!! Thank you Tammy!! CJ in finance also went above and beyond and made the experience so easy and calm! Will totally be back the next time I need a car.

Milan Horak (Milano)

★★★★★

a year ago

I had amazing experience buying an absolute beast RAM TRX ! Financing was easy. I highly recommend Grand Valley Auto to anyone !!!

Maija Herbst

★★★☆☆

Edited a year ago

Got into a fender bender that caved in my radiator last week. Got it towed in, spoke with staff about what happened, had an estimate the next day, and my car back in my hands the day after. They were incredibly fast and were very communicative about what they were doing, what they found, and what they recommend, without making you feel pressured to do the recommended fixes. They even try to go out of their way to save you money (the AAA discount is nice, too!). They saved me from a lot of tears (: eta: had to sell the car, the person who bought it found the radiator fan NOT plugged in.

May Fong

★★★★★

2 years ago

Anthony was a great, I told him two things I notice and that’s why I made an appointment. He called me and told me there was more then the two things! He helped me understand and explain to me. He always followed up and call me when there was an update on my jeep. Since I bought my jeep here I’ve been go to the shop for 10 years! Never have complained about them, they are great. Service is great.

Maria McDonough

★★★★★

2 years ago

I have been bringing my car here for maintenance for the past 6 years. I appreciate how they "give it to me straight" and I haven't ever felt like they are trying to upsell me. They consistently do good work and are friendly, professional, and easy to work with. If you are looking for a go-to mechanic, I would highly recommend them!