Big Brand Tire & Service

David Flores

★★★★★

4 months ago

The best kep secret in Austin, they are super fast, friendly, professional and reasonably priced! Come visit them today. They are so fast that you DON'T have time to go across the street to Whataburger.

Guillermo Moncada

★★★☆☆

6 months ago

I was hoping for a lot better service based on the online reviews and their use of technology to communicate and arrange the appointment. It was a Friday and I contacted this shop via text for a 3 pm appointment. They told me that it would take an hour for a free tire rotation. It took 75 minutes. My car was ready earlier but the front desk people were very busy. I take part of the blame for the service since I did a break-in appointment on a Friday afternoon. I will try another tire shop in the future.

Cj W

★★★★★

a month ago

Purchased Wheels online and they weren't balanced properly took them in and the guys took care of them professionally. Happy with all work that was performed totally professional I would recommend them to anybody and I will be coming back

Jim Templeton

★★★★★

8 months ago

I had two flat tires and a dead battery! I was able to pump up the tires and jump start my car and drive 0.5 mile to Big Brand. They were so nice. They had to jump my car to get it into the shop, the fixed both tires, jumped it again to get it out of the shop and did this all without charging me! Please support this business, I Will forever!

Melissa Beechey

★★★★★

10 months ago

Highly recommend! My back right tire had been showing low pressure for several days despite having filled it. After closer inspection, I found a large nail wedged into my tired. After calling around to several places, my boyfriend was recommended this place by a friend and they were able to get my car in within an hour, done within half an hour after drop off. Really great customer service & high quality free patching on my tire which really saved me from ending up somewhere with a flat. Thanks y’all!

Cathy Blood

★★★★☆

3 months ago

I was happy with the price and that they could put new tires on for me in about an hour. I am only giving 4 stars because one of my hubcaps fell off driving home! Big drag. Those things are expensive and it can mess people up if a large metal object flies off a car. I just put a note on NextDoor where it might have fallen. I heard a funny noise but thought a foreign object hit the underside of my car. I might have accidentally run over it myself. I sure wish people would tighten the hubcaps down securely after putting on new tires. I'm really bummed out. I was tempted to give only 3 stars but I was happy before that happened.

Darrell Nelson

★★★★★

4 months ago

I got a nail stuck in my tire and luckily I was only about 6 minutes away. Loved the hassle free service and the free flat tire repair! They also repressurized all my tires. They've definitely earned a customer. I usually go to Pep Boys for my maintenance and oil changes, but this is an easy switch for me. Good and respectful companies deserve your business.

Johnny Yan

★★★★★

2 months ago

I had a nail in one of my tires and decided to try them instead of going to my Honda dealership. The customer service is excellent and the repair was free. You have a comfortable waiting area and I was out in about 45 minutes. Super easy and friendly.

David Slayback

★★★★★

a month ago

They fixed my flat for free with no pressure to buy anything. Pretty seamless, no issues. The prices for other services are reasonable, I owe them so will definitely be back for an oil change at least

Jordan Davila

★★☆☆☆

4 months ago

I scheduled an appointment today for a simple wheel alignment at this location. I arrived around 1:45PM, with plenty of time to get my wheel alignment serviced. I waited and walked around the front office for over 10 minutes looking for someone to help service my car or at least check me in. I didn't get anyone and eventually walked out. The place is well kept and others seem to have great experiences, however, I have none to report because I wasn't helped. I went down the road to Brake Check (3700 N Lamar) and they not only serviced my wheel alignment immediately without an appointment, they did so in 15 minutes (at half the price too).

Carol Morris

★★★★★

a month ago

These guys are so awesome. I was so stressed out about my low tire pressure alert and inability to find a working air pump at ANY gas station in the area. They had my tires filled and back on the road in 5 minutes. When I asked what I owed, they said a great day and safe trip home. I live in Burnet, but I will be back if I am ever in need of tires. These guys are just good people.

Juana Rocio Hunsberger

★★★★★

2 months ago

Excellent service! The staff was welcoming, honest, and very helpful. They’ve always worked quickly, answered all my questions, and made sure my vehicle was safe and ready to go. It’s refreshing to find a tire shop you can trust. Highly recommend this place!

Tandy Gutierrez

★★★★★

3 weeks ago

Both times I’ve been they have been so kind, calm, present, and helpful. Never an upsell just info and data and options. I cat say how wonderful my experiences here have been. I would HIGHLY recommend.

Erika Alto

★★★★★

2 months ago

Justin and his team were AMAZING! 🤩🤩🤩🤩 I went in for a brake and rotor check today. Justin was so kind and listened carefully to my needs. He explained, in great detail, what issue I was having with my vehicle. “Thank you, Justin, for being so attentive and patient” Great customer service goes a long way! I really appreciate your time and effort!

A

★★★★★

a month ago

The service provided by Justin and his team was exceptional. I brought my truck in for a slow tire leak, and they not only repaired it at no charge but also arranged for an Uber to transport me to a scheduled appointment. This gesture was particularly impactful given my recent job loss. It truly highlights how seemingly minor actions can have a significant positive effect. I subsequently authorized and paid for a wheel alignment, and the tire repair was completed. My sincere gratitude to Big Brand.

Kye Walcott

★★★★★

a month ago

I had a great experience at Big Brand Tire. I came in for a tire patch, and the team was extremely communicative from the start. They clearly explained the entire procedure, walked me through a possible complication ahead of time, and made sure I understood all the options before moving forward. In the end, they were able to repair the tire without any issues, and everything was handled professionally and efficiently. I really appreciated the transparency and attention to detail; it made the whole experience stress-free. I’d absolutely recommend Big Brand Tire for anyone looking for honest service and clear communication.

Joseph Martella

★★★★★

a month ago

I’ve been doing business at this location long before the name changed and I was worried if it would stay quality. It has only improved in my opinion. Recently I had them do a significant repair to my GMC Denali Dually and also perform some basic maintenance while in for this repair. Had them also do new shocks and some new tires and imill say that the manager, Justin, is a man of integrity and stands behind their work. They’ve put a couple of sets of tires on this truck for me and initially after one day on the road they took time to listen and also accepted that the first set was not performing well and suggested a larger tire and replaced them by only charging me the cost difference. Both my work truck and personal trucks are retired here with Toyo tires and I couldn’t be happier. Hard to find a good mechanic shop and I drive all the way 1:15 minutes to let Big Brand on north Lamar touch my vehicles.