Google Reviews
andrew schatz
★★★★★
2 months ago
Took my truck there for a tire rotation, front desk lady was nice and helpful and gave me a good deal. I also told her another problem I was having and she asked her mechanics and they gave me advice about the issue.
Rosemary F
★★★★★
Edited 4 months ago
Excellent shop, everyone was very helpful and knowledgeable on the repairs my car needed. They did a great job fixing my car and it's running perfect now. Highly recommend for all your car repairs!
Corrina Wells
★★★★★
5 months ago
I have been bringing my cars here for years. Dean and his team are always helpful. They provide fair and honest prices. It is hard to find a place you know you can trust. From tires, breaks, oil changes and other car issues they are the best!
Deah Cooper
★★★★★
a month ago
Had a great experience with my tire rotations, alignment and TPMS replacement. They got me in early and kept me informed during the entire process. I'll be back.
Andres Munt-Lovell
★★★★★
4 months ago
It was 8:30 in the morning, I wasn’t even wearing shoes yet, and somehow she was already smiling like the sun came up just to see her. Chris was friendly, professional, and totally on top of things — she listened to all my driving concerns, made sure I got exactly what I needed, and still kept me within my budget (which is no small miracle these days!). She walked me through my options without a single hint of pressure, explained everything clearly, and even helped me squeeze in the best possible setup for what I could spend. I was in and out in under 45 minutes — coffee barely had time to cool. If anyone’s ever had a bad day and took it out online, ignore that noise — Chris is a total pro, knows her stuff, and makes the whole experience feel easy. Big O Tires is lucky to have her (and I’m lucky to have Big O Tires)!
Babiedawhl Bankz
★★
☆☆☆
2 months ago
It was good until it wasn't... I was asking person at front desk for clarity on my auto concerns... things outside of my knowledge... when given the idk response as to my concerns and I stated I thought I would gain more insight when asking the specialist.... this individual began to raise their voice in s yelling manner 🤯 .. i was really taken aback because I was trying to figure out why this person was screaming at me.What about the exchange would make them now act outside their job position and speak down to me... then asking one of the technicians to back their claims... I then just turned off. I then turned my attention to the technician and ask them for clarity, and this gentleman was kind enough to explain to me in a very professional calm and kind fashion, unlike the person at the front desk, I paid my almost $700 for my service and I left.I'm not really sure I will return because it did leave a sour. Taste in my mouth. Should have read the reviews before coming looks like there's a pattern of this behavior from this said person 😒
Vietnam Huynh
★★★★★
4 months ago
Have had a wonderful experience coming here to this location. Been going here for several years for both mine and my wife’s car/tires. Chris Turow, the store manager, has been especially helpful. She hooked me up with last minute, same day tires to drive over the pass in a snowstorm too. Reasonable prices, highly recommended.
Diana Bueno
★★★★★
4 months ago
Very professional and excellent service at Big O Tires!! My Family and me have been coming since 6 years ago, this is the place to get your car fix in a hurry. Thanks to Chris she is incredible friendly and welcoming, thanks to the help and support to all the team, the price is cheap compared to many other place, no problems at all, I’ll definitely be back for all my tire needs! Highly recommend
Jeremy Stringfellow
★★★★★
3 months ago
Chris is amazingly professional and does everything to help out the customers, going above and beyond. Was able to get in for a same day check and service and pick up my car before they closed. Chris waited for me to show up so I could make sure I had my car back same day. Awesome experience. Thanks again Chris!
Matthew Wenger
★★★★★
a month ago
The people are great, the service was quick, everybody was friendly to me. I came in to get a flat fixed and left a dedicated customer. I will definitely be back and highly recommend Big O Tires in Renton.
Andre Gill-McVey
★
☆☆☆☆
3 months ago
Found a set of tires online for less than Big O was selling them for. Did the online form to price match since the form says to let them know if a lower price is found, as “We won't be undersold!” Yesterday I got a call from Chris stating that she couldn’t find the price that was matched, and when I explained to her that it was a promo code that’s shown on the product page, she said she wouldn’t honor the price match because it was only a small amount more than what she pays for the tire. What’s the point in having a price match policy if you refuse to honor it? Seems like this store is just greedy so suggest you look elsewhere when spending almost $2,000 on tires. I highly recommend Discount Tires, since both Renton locations have agreed to honor the price that Big O wouldn’t!
Alfredo Barajas-Ruiz
★★★★★
6 months ago
I had an excellent experience at Big O Tire thanks to Chris, who went above and beyond to take care of me. From the moment I arrived, Chris made the process smooth and stress-free. I was kept informed every step of the way and even sent me a detailed text outlining exactly what needed to be done: front and rear pads and rotors, new rear calipers (since the piston had blown on the left rear), a brake fluid flush, and an oil change. I really appreciated the clear communication and honesty—no surprises, just straightforward information about what was required and why. The level of transparency and professionalism gave me complete confidence in the service. Not only was the work done right, but I also left knowing my vehicle was safe and in excellent condition. Chris turned what could have been a stressful repair into a positive experience. I would highly recommend you come in—they truly delivers outstanding customer service. Thank you, Chris and the team, for making this such a positive experience!
James Farmer
★★★★★
2 weeks ago
Big O are my heroes! I brought my car in for a low tire pressure alert on a day where I had no time to deal with car trouble. They got me in immediately, checked all 4 tires and found no leaks, just one that was a little low. In and out in less than 30 minutes, no charge. Thank you, Big O!
Amy Suzanne Maeder
★★★★★
3 months ago
Great customer service! The wait was short and there's a Fred Meyer across the parking lot, so you can shop while you wait for an oil change, although the waiting area is fine. I had a bad experience here many years ago but so glad I gave them another chance. I will definitely come back for future oil changes, tires, etc. Thank you!
Steven Neeb
★★★★★
3 months ago
Big O has been my personal trusted go to for my auto and tire repair for over ten years now. And I must say they have impressed me with incredible services that I knew were going to last and also I have some closer acquaintances that guided me true to the repair I needed everytime. Im very happy with the over all quality of my time spent with Big O and will gladly send all my friends there for a great exsperiance and a service they can trust. Thanks Big O for always putting me back on the road better then ever.
Joe Salcido
★★★★★
a month ago
Over the past 5 years being in the Seattle area, I’ve always brought my vehicles here and this shop has always gotten my cars right. Good prices on oil changes while performing an inspection to ensure everything else is good in your vehicle. They also provide lease to own programs which could help with those unexpected issues with your vehicle. Highly recommend!
Michael Egolf
★★★★★
2 months ago
From the moment I contacted this location, I was met with service people that still believe in great customer service and integrity. I worked with Chris, who assisted me in setting up my service appointment. Chris is amazing to work with. A quote was provided and when there were unforseen issues with the repair, she stuck to the original quote. A level of integrity and customer service that I have not seen in a long time and thought I would never see again. The cost of the service beat there competitors and still provide quality. I live 30 minutes away and would easily drive to this location again.
John Hudson
★★★★★
3 weeks ago
Chris and her team have done amazing work on our cars over the years. I trust them implicitly with the maintenance of my daughters and my wife's car. I can think of no greater praise than that. Trust is earned and this team has certainly earned my trust.
Sam Haile
★★★★★
3 months ago
I recently had an issue with my tire—it kept going flat, but I couldn’t see or hear anything wrong. So, I brought it to Big O Tires to have them check it out. From the moment I walked in, I was greeted with respect and kindness, which immediately made me feel comfortable. They told me it would take about 30 minutes, which was much faster than I expected. While they worked on it, my dad and I went to Fred Meyer, and when we came back, the tire was fixed just like they promised. The best part? Because my dad is a loyal customer and I had the original tires, the service ended up being free of charge! I really appreciate their honesty and efficiency—they truly made the start of my morning great. Highly recommend Big O Tires for their customer service and reliability!
New Path
★★★★★
5 months ago
This shop is a hidden jewel. The manager Chris and the owner Dean are always so helpful. Me and my family take all our cars here. I had a nail in my tire last night. I could even hear the air coming out and was able to drop it off at the shop after hours. The next morning when the shop opened they fixed it for me in 90 minutes. They are both very nice people and strive to make their costumers feel good when you walk out the door. Thanks again 😊
