Big O Tires

Carli Smith

★★★★★

a month ago

Got oil changes done for our Mazda 3 and Ford F150. Mostly worked with Marcus, and he was very friendly from the start. His communication was thorough, provided me all my options for further maintenance, educated me on any questions, and was very honest and transparent. Pricing was very fair for the oil change in comparison to other places I’ve visited. All in all, it was a great experience.

vendor chain

★★★★★

5 months ago

I seem to be a magnet for things that puncture the sidewalls of my tires. This has happened twice now since 20230901. Anyways, I needed to have this situation addressed on a Sunday. Enter Jacob at Big O Tires in San Tan Valley, AZ. He got me in and had his crew R&R a full set of tires on my 2019 F-150. Very happy with the new treads and even like the look better than the previous set. Plus, I now have road hazard protection so I only have to pay for labor in the event this happens again. I am very pleased with the outcome and would suggest Jacob and Big O to others in the area.

Ashley Ellis

★★★★★

3 weeks ago

I stopped to ask for help getting the spare tire on my mom's Jeep Wrangler. The person who helped me was Brandon. He was really busy but stopped what he was doing to help me out. He took my tire off and inspected it, made a quick repair on it and put my tire back on. Thank you so much for your help, my 70 year old mom also says thank you!!!

tammy nichol

★★★★★

2 months ago

3 weeks ago a different auto shop did my oil change. When they were done they showed me pictures and said I needed brakes. They gave me a quote, I died a little. Said I’d call later and started shopping around. Ended up at Big O and when Jacob asked me why I was getting brakes, I was speechless. Those nice boys did 2 separate services on my car and it was over $300 less than the “other guys” were charging me for a rear brake. Jacob and James and their crew were awesome!! I now have them listed as only mechanics Thanks fellas!!!

Steven Garone

★★★★☆

Edited 2 months ago

UPDATE: Joey called me and got me squared away. He's a good guy. Will update after I get the car back. Went to get tires replaced. They tried to sell me on $2500 of additional repairs. I said no, but they insisted I needed an alignment. Fine. Next day, my brake sensors say that I don't have enough braking power, so, I ask if maybe someone knocked the sensor. Apparently, it's not possible. I am them to look anyway, and they agree. Then I get a phone call. The battery needs to be replaced for $500+ and they won't look at the sensor until the battery is replaced. I went back, picked up my car and am not looking back. I should have gone to Discount Tire from the beginning.

Jenny Siegel

★★☆☆☆

3 weeks ago

I guess I've just been spoiled. I love Big O as a company but, when I took my car into a different location, from my usual Apache Junction store, I was disappointed. The team in Queen Creek didn't even reset my cars computers. My husband had to do it so the warning lights and maintenance indicators would turn off. All I had was a routine service and maintenance done. I will be taking my business back to Apache Junction, even if it is 30 minutes from my house now. Sorry guys, nice try though.

Nicole Phillips

★☆☆☆☆

2 months ago

My truck went in for an oil change. Marcus called and told me, my struts and shocks were leaking on a 2023 GMC and my battery failed. I asked are you sure, it’s a 2023. His response to me was, I check them and they’re leaking. This was going to cost me over $4k on the low end of parts. The battery was over $300. My gut told was saying this doesn’t sound right. So, I took my truck to the dealership and they said there was nothing wrong with my struts and shocks, they’re in PERFECT condition. Big O is only out to make extra money on unnecessary repairs. I will no longer be taking the four of my vehicles back to this location. Marcus was rude when I questioned what he was saying needed to be done. If I could give negative stats for this location, I would.

Ryan Mason

★★☆☆☆

9 months ago

Went in for tires and alignment, was charged over 600 dollars for 2 of their "affordable" tires. Prices are insane on labor. They tried to tell me my steering rack and pinion is leaking and it needed replaced. Ive attached pictures where you can see that my rack is not leaking at all. These folks quoted me over five thousand dollars to replace valve cover gaskets, a rack and pinion that isn't leaking, and control arms. Again, insane prices. I found all the parts online for less than five hundred dollars.... I dropped it off in the morning and before I got home from work I spoke to the store manager who told me they could get me a courtesy shuttle back to the store. When I was told someone would pick me up, no one showed up. I feel bad for customers with little vehicle repair experience. These prices are predatory and can make people feel like it's impossible to fix their car. Be cautious having your vehicle serviced here. I implore people to ask questions and have the technicians show you physically what's wrong before approving additional services.

Paege Knox

★☆☆☆☆

2 months ago

I went into this location to get my car looked at. As soon as I walked in I was told someone will be right with me. His tone wasn't welcoming at all. I sat there for 20 minutes as they took phone calls from other customers. They had no one else waiting in the lobby. Just me. Then here comes a new customer who walks right up to the desk and was assisted immediately as im still sitting waiting for some assistance. I WILL NEVER GO TO THIS PARTICULAR LOCATION AGAIN. They choose/pick which customers they want to value. I don't recommend this location.

Amber Walker

★☆☆☆☆

5 months ago

Went there this past Saturday, and told them I had a nail in my tire - the technician showed me the nail and said it’s non repairable.. I told him that this isn’t the same nail and to please check all the tires. They pulled the truck in and said they “checked”. Well, I paid over $700 to get the tire repaired same day - they took all day and I got home later that evening and found the original nail in my tire that was not repaired or checked! Not happy and will not be back!

Arlene Minnick

★☆☆☆☆

3 months ago

I made an appointment specifically for an alignment. That’s it. That’s all I asked for. Instead, Big O Tires somehow decided it made sense to take my car into the back and slap FOUR NEW TIRES on it without saying a single word to me. No discussion. No explanation. No consent. NOTHING. Who does that!? Who just installs hundreds of dollars’ worth of tires on someone’s car without their knowledge? It’s beyond unprofessional and unbelievable. And the worst part? I didn’t even need new tires. I JUST bought tires from Tires Plus not long ago. They told me all I needed was an alignment. So where exactly did this shop get the idea to start replacing things I didn’t ask for? Had they bothered to read my online appointment request, listen to one thing I said when I arrived, or simply LOOKED at my tires for half a second, they would have known that. Instead, they wasted hours of my time doing work I never requested, then had to take everything back off. Even the mechanics looked annoyed—and honestly, I don’t blame them. They were forced to undo a mess the front staff created. And then the cherry on top: I drop ONE f-bomb (not even directed at a person), and suddenly the guy at the counter wants to lecture me like he’s some kind of moral authority. Spare me. If he had literally any customer-service, he might understand why a customer would be furious after their car was worked on without permission!!! Let me be very clear: I will not be coming back. I don’t want your help. And I don’t need a follow-up from this shop. This review is a warning—especially to other WOMEN: if you don’t want to be ignored, dismissed, or have things done to your car without your approval, go somewhere else. I wish I had taken that 3.8 rating more seriously, because it is VERY well-earned. 🙌 What a complete waste of my time.

Jake Shapiro

★★★★☆

9 months ago

I recently had an exceptional experience with Big O Tires' warranty process. I had a flat tire, and they handled it with utmost professionalism and efficiency. The staff was incredibly knowledgeable and made the entire process smooth and convenient. I was pleasantly surprised at how quickly they got my car back on the road. Their prompt service and commitment to customer satisfaction truly stand out. Highly recommend!

Heather DeVries

★★★★★

5 months ago

James might be my favorite Big O employee I’ve ever encountered. He was incredibly helpful, kind, pleasant, and quick. He got us in quickly with no appointment and made my experience enjoyable even though I had five kids in tow. This location has excellent employees. Every time I get off the phone or work with this location, I am always impressed with the quality of employees and service. Highly recommended! 🌟

Bruce phillips

★★★★★

a month ago

Stopped in to make an appointment for 2 tires loosing air but they got me right in. Turned out we picked up a nail in each tire. We to pay and it was no charge!! WOW haven’t had that experience in like ever! They won my business from now on. Good job guys!!

enson Jin

★★★★★

a month ago

I came to this place because a nail was stuck in my tire, and the person who greeted me was incredibly friendly. I asked if I could pay with Apple Pay since I didn't bring my card, and they said they wouldn't charge me. Money wasn't the issue, but the service was exceptionally kind.

Jamie deBit

★★★★★

3 weeks ago

Thank you Joey, James, Cesar and the guys at te San Tan Valley location (Gantzel) You were honest about what was most important to get fixed First. Great customer service, and comic relief while I waited.

Rhett Black

★★★★★

5 months ago

Special thank you to Jacob and Logan for taking care of me today. They've always done me right out here on all of my vehicles. They got me back on the road fast. Great team out here. Highly recommend if you have tired needs out in this area. This is where you need to go. Appreciate you guys. They'll take good care of you