BKS Automotive,Marine & Diesel

Antonio Anderson

★★☆☆☆

a year ago

I don't know what to say. but I'd give 2 stars instead of 1 only because the 2 times I got ace out here he was very knowledgeable and helped me understand everything that was going on with my car, he changed my oil, made sure my transmission fluid was straight, diagnosed my car and his prices were great. but when I needed him to do the job I originally called him for he just disappeared and kept part of my deposit. 🤷🏽‍♂️

A Dead

★★★★★

a year ago

Homie Ace is a bomb mechanic man. My guy showed me how to do tha tune up and chopped it up with me while diagnosing a whole other problem on my vehicle. Dude is diamond amongst coal as far as mechanics in tha area. He did great work and my car smooth was WAY quieter after the tune up. If u value your vehicle and time go see him. He is a solid mechanic and stand up guy.

Audrie Molina-Renfro

★☆☆☆☆

Edited a year ago

VIRGINIA DRIVERS BEWARE. AVOID NICK HITE WITH B.K.S AUTOMOTIVE, MARINE AND DIESEL! HE IS A SCAMMER, DO NOT RECOMMEND! After initially building rapport and making us comfortable, like he was trustworthy, on his 3rd trip out after my sister wrecked her car, Nick requested $1500 up front for repairs. We were not aware of this request or transaction until afterwards, although we had a group chat between the 3 of us to help protect her from this type of predatory behavior, which he evidently didn't like to use as he stopped responding to it and he moved their messages private. It quickly went downhill from here. This was supposed to be total parts and labor for her car and her husband's Jeep. This was not just a parts deposit, which would be reasonable, but full parts and labor up front. She paid this at the beginning of March with expectations of it being completed within the next couple of weeks. But with every week came more excuses, straight up no shows, and completely unprofessional behavior. It is almost June, and he has been giving her the runaround for months, while she has been unable to work this entire time, costing her thousands. At this point he has been blocking her calls and ignoring contact attempts made by us on her behalf. He was aware from day one that we were looking for someone to take care of her in our absence, as we are a reputable mobile mechanic in Texas but we had hoped to avoid having to fly to Virginia to fix it for her. He has failed to complete repairs and also refuses to give her an invoice so she can see a breakdown of where her money went. While he did purchase parts and complete some of the parts changing, the car is worse off than when he started, and he refuses to make her hood shut or fix her headlights she paid for to where they actually function. So she cannot drive in early morning or evening times and her hood is ratchet strapped down. He did not fasten everything back up in the fender well so her plastics ended up trashed. He lost parts to her husband's Jeep, and has not finished those repairs either. He claims he only owes her a couple hours of labor and agreed to a refund of a little under $300 for unfinished repairs, but has failed to return the funds. This guy has been a nightmare. So now we are going to have to fly to Virginia from Texas to fix her vehicles, as he's proven, we cannot trust the mechanics out there to be honest and stand by their word. Please avoid him because his word means nothing, and what does a man have, without his word? Word of mouth is everything in this industry. Do what's right, respond to your prepaid customer, refund what you owe, and provide a detailed invoice, please. That's all we're asking and could've avoided sharing our experience publicly, because we do understand hard times happen. But lying and ghosting your customers is not okay. You should be ashamed of yourself, Nick, as you've now stolen from an active duty soldier who is out there fighting for your freedom while you're helping facilitate the bad reputation this entire industry has. You are the reason we do what we do, and treat our customers like we'd treat our siblings! It sounds like your personal life is taking priority at the moment, so do your customers the favor of honesty and call it quits on your business BEFORE you screw anyone else over. Y'all, please, avoid this business. Save yourself the time, money, and headache. Hoping Nick will find this "novel" worth the read after having the audacity to both scam and then patronize my sister for continuing to reach out, stating he doesn't read novels. Do better. We would never treat our customers like you have done!