BMW of Bellevue

Justyna Lucznik

★★★★★

3 months ago

I had a great experience working with Brian at BMW Bellevue. Brian was very knowledgeable, patient and helpful in helping me pick the right car and configurations for my needs. I’m very happy with the choice I ended up making, and Brian always makes time for me if I have any follow up questions. Would 100% recommend!

MW

★★★★★

Edited 3 weeks ago

This was the best used car buying experience I have had. John Lee in sales was so straightforward. He gave me 10% more trade-in value than the other location I tried. When I asked for one concession, he put his hand out to shake mine and we made the deal. Done. Big shout out to Claire in the used service department, who personally drove my car to me and dropped it off when a service appointment changed. The team at BMW Bellevue really went above and beyond to provide excellent service and value.

Chalee Johnson

★★★☆☆

3 weeks ago

Overall, I had a positive experience, I usually do with BMW of Bellevue, and I typically don't fill out these review forms. My experience this time was great until I picked up my car. I had a sensor cable that was not reconnected when I picked up my car, I didn't notice this until I was home. I picked my car up on Saturday and called Monday morning to explain what was happening. My advisor was very short with me on the phone, maybe just busy for a Monday morning, but it came across as short and annoyed. I spent over $4000 getting my car repaired, I would think for that price that something like a sensor being reconnected should not have been overlooked. I should not have had to call and spend my time bringing my car back in to fix something that shouldn't have been overlooked in the first place. The fix was quick. but it did require me adjusting my schedule so I could be there to get it fixed. This experience was frustrating, and not the customer service that I am used to at this location.

Riddhi Mobharkar

★★★★★

7 months ago

Exceptional Experience with Frank My husband and I visited AutoNation Bellevue because he wanted to gift me a car — my first car in the U.S. We planned to test drive a few pre-owned BMW X3 and X1 models, but thanks to Frank, we drove away with a brand-new X3 instead. As a long-time Mercedes loyalist who hadn’t driven much here, I wasn’t expecting to switch brands so easily. But Frank’s patience, product knowledge, and genuine interest in understanding our needs completely won us over. He made the experience feel exciting, not stressful, and treated us like people, not transactions. The moment my husband decided on the X3, fate stepped in — the exact specs and color we wanted arrived at the dealership the same day. A couple of days later, we were picking up my new car with huge smiles. Frank’s service didn’t stop at the sale. He continues to be just as attentive, answering questions and walking us through every feature of the car with the same warmth and detail he showed from the start. It was more than a car purchase — it was a special memory. And Frank made sure it was perfect.

Tevin Van

★★★★★

a month ago

I had an excellent experience at BMW of Bellevue from start to finish. The entire process was smooth, professional, and enjoyable. Upon delivery, I did notice a few minor imperfections with the car. However, Darijo went above and beyond to make everything right. He was proactive, responsive, and genuinely cared about ensuring I was completely satisfied. Any time I had a question or concern, he was there to help and made the process stress-free. I truly appreciate the level of customer service and attention to detail. Highly recommend BMW of Bellevue, and especially the client advisor, Darijo, if you’re looking for a dealership that stands behind their vehicles and takes care of their customers.

Michael L

★★★★★

2 months ago

after a less than stellar experience with my last dealership, going to BMW of Bellevue was a total turnaround. This is exactly what the BMW experience is supposed to feel like. • They got me in for an appointment quickly. • They provided Lyft rides to and from the shop so I didn't have to wait around. • The service was finished much faster than I expected. • They even gave the car a full wash before handing back the keys. They didn’t even charge for the diagnostic. I think my last dealer charged me $300 for that alone. The team was professional, fast, and really went above and beyond. I’m very impressed with the level of service here and will definitely be back.

Dara Espinoza-Hidalgo

★★★★★

4 months ago

Best experience I have ever had at a car dealership. I was in and out quicker than expected. You want an experienced salesman, go see Alvin! His service was top notch, he was patient and answered all of my questions and got me into the perfect car. Thanks!

Devon McMenimen

★★★★☆

3 months ago

Overall a good place to buy a car with one minor hiccup. First the good: Our salesman Guled was a pleasure to work with and made whole the buying experience as hassle free as possible. Guled was able to answer all of my questions about the car and dealership financing. During the process of purchasing we were informed a mistake was made about the pricing of the vehicle but the sales manager honored our upon pricing after negotiating, and for that alone I will bring my business back to them. The hiccup: we purchased the car just shy of 6k miles and we were told multiple times the oil had already been changed. Well two days into driving the car our oil change schedule light turned on. I called the dealership to confirm this and the maintenance representative confirmed the oil had not been changed. Seems like come miscommunication between departments.

Eva Schoenleitner

★★★★★

a month ago

BMW Bellevue really took care of my car. They listened to my concerns, quickly researched available warranty options, and in fact repaired my 2011 X5 immediately so I could pick it up the next day already - perfectly fixed up. I'm very impressed and can highly recommend their service department. A shout out to Jennie Mao too!!!

Liza Pereskokova

★★★★★

8 months ago

Unfortunately, we had an accident on a cross-country roadtrip: thanks to BMW’s support services, we were towed to this location, Uber to our hotel was taken care of, & the team took care of us with a 2 year warranty. Our agent, Bill, was responsive & personable during the repair process. While the repairs were expensive, the customer service was stellar with Bill (with Saf’s efficient assistance) answering our questions, ensuring all details of our car were functioning properly, & we could return home to Denver. The facilities are light, open, & well-run. The effect of high-end luxury & performance is highlighted & appreciated. With the security of the Ultimate Driving Machine & support of the staff, are back on the road with safety & style!

Jaxon Liang

★★★★★

3 months ago

If you plan on coming in and purchasing a car, please visit Sam! He was able to get me an allocation for a 2026 BMW M3 and although there was a wait list, the wait time wasn’t too long and was shorter than what he initially told me. He is extremely knowledgeable in the products and always kept me up to date regarding my order. If I get another car, I know who to visit!

Michael Heffernan

★★★★★

a month ago

I was looking for a used BMW X3 with low mileage (under 60K) and found one listed for $20K. After reaching out to the dealership, I received a welcome text from Sam. I received a follow-up email from the General Manager, Sean, who also welcomed me and provided an additional point of contact. On the day I was scheduled for a test drive, Sam encountered an unexpected personal conflict. However, he promptly connected me with his colleague, Alvin. The communication leading up to this point had been exemplary and continued to be so throughout the experience. Upon my arrival, Alvin greeted me warmly, collected my driver's license and proof of insurance, and escorted me to the vehicle. It was meticulously prepared, detailed, and ready for my test drive. Within approximately 5-10 minutes behind the wheel, I was ready to purchase. Upon my return, Alvin performed a commendable service by inquiring about my driving habits. I indicated that I typically drive fewer than 300 miles per month, which led him to suggest that I consider a different vehicle altogether. I was open to this suggestion. In a noteworthy development, he presented a Jeep Grand Cherokee Altitude edition with comparable low mileage, priced $5k lower than the X3 and listed $2K below Blue Book value, all backed by Kelly Blue Book and a complimentary CarFax. While it was not the X3, it shared nearly identical specifications. One may question why a commission-based salesperson would recommend a vehicle priced $4,000 lower than the one I originally expressed interest in. The answer lies in the fact that this dealership is run as a family, not a one-and-done sale, but one that fosters a long-term relationship. Additionally, it was a better fit for my driving style and my wallet!! I was genuinely impressed by this level of customer service and care. I feel strongly connected to the BMW of Bellevue family. In the future, when I am ready to trade in my Jeep, I will assuredly return to BMW of Bellevue and seek assistance from Alvin, Sam, and Sean. I would be remiss not to highlight Dorela, the Finance Manager, for her candor, friendliness, and professionalism. She conducted her work in a straightforward manner, without being pushy, and handled the process with remarkable efficiency. At no time did I feel pressured or uncomfortable. I arrived at 2:10 PM for a test drive and departed with my Jeep by 5 PM—totaling less than three hours. I highly recommend this dealership and encourage potential customers to visit BMW of Bellevue. It is advisable to request assistance from Alvin, who has over 20 years of experience selling BMWs, as well as from Sam or Sean. However, I am certain anyone within the BMW of Bellevue family is just as professional. If you have the pleasure of working with Alvin, Sam, Sean, and/or Dorela, tell them I said hello!!

Seth White

★★★★★

6 months ago

Thanks to joy and the Financial lady . I felt like i went home with a WIN . My family loves the car . They help me with the process significantly . I thought I went in knowing everything about buying a car, but even when I didn’t, they explained And helped me where i was in need of it . They treated me like I’ve been doing business with them for a decade. Very professional and courteous. I would recommend Going there to buy a car 10 out of 10. Honesty played a very big key They even put a big red bow On the car.

Aidyn KLSKRV

★★★★★

a month ago

I visited BMW of Bellevue yesterday regarding a small issue with my account. My initial experience was honestly disappointing. The first service representative I approached (I believe his name was Saif) was sitting at his desk scrolling through Instagram and did not seem interested in helping. When I explained my issue, he told me they wouldn’t be able to assist me. The problem turned out to be minor and was ultimately resolved in about 10 minutes. When I asked if I could speak with someone else, he smirked and casually said, “There are plenty of other people here, you can talk to someone else,” which felt unprofessional and dismissive. Fortunately, Jay Krewson overheard the conversation, approached me himself, and offered help. Within minutes, he understood the issue and resolved it completely. His professionalism, attitude, and willingness to step in made a huge difference. People like Jay are the reason customers continue to trust and return to your dealership. I’m very grateful for his help.

Kumar Vaibhav

★★★★★

6 months ago

They have good inventory and you can find some really good deals on used cars. The no-negotiation pricing is really nice, and makes things simple. Shoutout to Gerry Moses for a great buying experience.

Sheng

★★★★★

4 months ago

I recently purchased a car from BMW of Bellevue, and the entire experience was fantastic. Sam helped us throughout the whole process and was incredibly professional, patient, and thorough. He took the time to address all of our questions and concerns from beginning to end, making sure we felt confident and well-informed at every step. Sam's attention to detail and genuine willingness to help made the purchase smooth and enjoyable. If you're looking for a car and want someone who truly cares about customer satisfaction, I highly recommend asking for Sam.

Viki Li

★★★★★

a month ago

Appreciated the smooth process of online scheduling, to arriving and instantly being helped, to getting a loaner (to run errands), video update and text update when car was ready for pick up. Ivan was responsive and explained what services were needed. It was a Saturday and it was one of the best car appointments I’ve had ever (weird to say?) 😅🚙