BMW of Greensboro Service

Thomas Redfield

★☆☆☆☆

4 years ago

Will never go back. Second bad experience at BMW when my car was serviced at two different locations. Would not recommend to anyone. Overpriced for low quality work

Marcus Lewis

★☆☆☆☆

3 years ago

My car has now been in service for NOW more than a week and still waiting. Not sure when I will get it back after I have approved their sent repair bill.

Lidia Starr

★★★★★

4 years ago

Great experience with this BMW service center. Tyron was professional and polite and my car was ready just in time. Highly recommend!

Anthony Funderburk

★★★★☆

2 years ago

Andrew has been a great help 👍 today hopefully my mother's dream car 🚗 will be fixed soon 😊

Gwendolyn Johnson

★★★★★

2 years ago

Good service. Tyrone W is my go-to guy and he always makes me feel comfortable with my service.

James Dick

★★★★★

2 years ago

The service was great and fast. Service guy was very polite and helpful. He did a wonderful job!

Moe

★☆☆☆☆

8 months ago

The worst service ever and they will keep lying to you that they changed parts when they didn’t even did and will charge you for nothing 👎

Garrett Hintz

★★★★★

5 years ago

I recently bought a used 2013 Bmw, had a battery and air leak issue. Went in and saw Jamil to get everything looked at and fixed, he was very professional as well as making sure everything could be done based on my time constraint. After finding the issue Jamil came out to show me exactly what was wrong (never had a service tech at other dealerships do this before) I was not expecting this but was pleased to know what I was paying for instead of just seeing the bill and trusting the issues were there. Would recommend going in to see Jamil for any Bmw issues, he’ll take care of you without any hassle

Jay W

★★★★★

3 years ago

I had a mysterious issue with my car that even a BMW expert at another dealership couldn’t solve. I took my car to Crown BMW and they figured out what it was! They thoroughly reviewed the cost to repair and I thought the pricing was very fair. I will always choose this dealership for my maintenance needs.

Paul Garst

★★★★★

2 years ago

BMW Z4. In for pcv replacement. Also new Continental tires, alignment. Service writer Tyrone exceptional. Requested a ride home. When no driver was available, Tyrone took his lunch break to drive me home! 83, walk with a cane! What an outstanding person you have! Reward him!!

Bianca Graves

★★★★☆

2 years ago

Had an appointment but running behind which is understandable. It can happen. Andrew worked with me and made sure that I was comfortable as I went through the process of having my car serviced.

Chris Arena

★☆☆☆☆

3 years ago

After waiting nearly 9 hours for a repair that I was quoted 4 hours when I dropped off at 8am, I was hit with a surprise $150 diagnostic fee at pickup. When I told Tyrone that this fee wasn't communicated to me in the morning or I wouldn't have had them quote me on the other work, his response was to ask if I was "questioning his integrity". He continued to escalate the situation and ask me inappropriate questions in response to my clear statement that this fee was never communicated to me. "What do you do for a living? How much do you charge?" How is that any of your business or have anything to do with this? Then he asked if I wanted his tech to not get paid. I said of course not, I just don't want to pay this surprise fee I never agreed to. I asked him to meet me halfway and at least discount it 50% but he refused that too. It was now past 6pm and I was frustrated, angry and just wanted to leave, so I paid. This was the single worst customer experience of my life. I will never bring my car here again and recommend the same to anyone else reading this.

Sue Springer

★★★★★

a year ago

After recently purchasing my BMW X5 I had to take it back to the dealership for two separate issues. On both occasions Jamil assisted me. Jamil was empathetic to my concerns each time and worked to resolve my issue. Jamil even followed up the day after I picked up my vehicle to ensure my vehicle was running as expected. Jamil will be my go to person when I need service in the future.

Michelle Befort

★★★★★

2 years ago

I had the best experience while at this dealership. The employees are extremely polite & very professional. Customers are treated very well. There was a safety recall for my car. I also received a list of repairs that my car needs. When my car was ready, an employee came to get me, he walked me to my car & opened the door for me and closed it. What a gentleman he was. Thanks again BMW of Greensboro.

Alexander (WhatARiot)

★★★★★

a year ago

Very professional, clean, friendly, on the ball. Comfortable waiting area and good communication. It’s frankly always a pleasure coming to the BMW dealer - enjoy a cup of coffee, check out some slick rides and read a book. Not a bad way to spend a couple hours. Jeff and Andrew in service are just awesome. Best service of any vehicle I’ve owned - and frankly you name a luxury brand, I’ve owned it.

Chris Willis

★☆☆☆☆

5 months ago

Tried to rip me off with a $5,000+ repair when another BMW dealership just did a reset to fix the problem and charged 1 hour of labor. Service department rarely answers the phone and doesn’t return calls.

Mauricio Blanco

★☆☆☆☆

4 months ago

I got a 2025 BMW X7. Did all the negotiation via email and text. When I arrived, car had a scuff that was removed. We had to schedule an appointment to finish fixing it. Also, before leaving, I noticed that the windshield had a chip. It’s been weeks since this happened. Managers have been involved in a lengthy back and forth. Nothing has been done. When I was signing, I asked to put this on the YOU OWE WE OWE SHEET. However, I was assured by the sales person, in front of the gentleman who was signing documents that this would be attended to. Later, brought the car in to fill the chip. The chip was filled but extremely noticeable. I was told they could do nothing for me. Sadly, I made the mistake of trusting their word. Aside of that, it was good. Haha you decide if this is the place to visit. Sad. I now have a 2025 X7 that requires me to spend $2k to fix its window. But yeah, I am acknowledging my mistake. I should have never left without having this in writing. I know this is a used car. It can’t be perfect. But I am against the way this was handled. Had this been properly explained, then I have a choice to make. But I was lead to believe this was going to be taken care of. Michael and Aaron- make sure this isn’t done to other people. Sales lady, Day- I wish you could have told me this is how business is handled.