BMW of Nashville - Nashville Service & Repair Facility

Tsvetan Tsokov

★★★★☆

Edited 4 months ago

Recent experience others deserve to know. I had an engine mounting bracket that needed to be replaced. I purchased the car here and had some warranties. I got an appointment for Monday the 10th. through my service advisor Jeremiah. I was quoted 6ish hours, should be done by EoD but could spill into Tuesday morning. I agreed and let them know that if the warranty did not cover they could go ahead and do the repair and I would be happy to pay. I will note at this point that Jeremiah was out that day and as I later found out I had the misfortune of being given to George. Come Monday I dropped my car off and Ubered myself home. I called back in Monday around 5pm to see what the status was. The person who answered the phone took my info and said he would call me back shortly to let me know. 1 hour later I called again having received no phone call about the status. The lady who answered connected me to Michael, who is their service manager (I had not interacted with him yet to this point). He then let me know that they had not yet filed even the claim with my warranty let alone began working on the car. It would be Wednesday night at the earliest. I told him that I would go ahead and come pick my car up Tuesday morning and take it elsewhere as they had decided this could take as long as they pleased with ZERO communication. At this point I decided to call him back (he was a pleasure to work with, and had given me his personal number just in case) and tell him that I’d just like to pick my car up tonight if anyone was still there. He told me that they would give me a loaner at no charge if I was willing to stay and get the work done there. Given this fiasco so far I agreed so as to give them a chance to rectify their nonsense. As suspected Tuesday morning I got a call that it would not be covered and that they did not have the parts in stock (I had been told when making the appointment that they did) but would overnight them and do the work Wednesday morning. I agreed and signed the paperwork. They completed the work and I had my car back Wednesday around 2pm. Michael was a pleasure to work with, and understood the fiasco they had created. Jeremiah was ok, and I would steer as far away from George as humanly possible. Their communication was at a negative one, I had to reach out multiple times to inquire about a SIX HOUR REPAIR. Michael did his best to rectify their issues which is why I will leave three stars with a note that you should be very careful when leaving your car here lest it sits for the entire quoted time without anyone doing anything with it at all whatsoever. UPDATE : the saga continues! Immediately upon receiving my car, I noticed it jerks heavily under acceleration from left to right. It did not have this issue at all when it was dropped off on Monday morning. It is now back in the shop. I will keep everyone posted! I am amending my review to 4 stars. The initial treatment was poor but everything afterword was perfect. Both the tech and the service manager were an absolute pleasure to work with! They fixed the issue at no charge, and apologized for letting me drive out with it in the first place.

Renee Johnston

★★★★★

5 months ago

Mr. Love was very professional, prompt, and transparent. I had an issue with my 2019 BMW 530i and luckily it turned out to be nothing major. He was great at understanding my situation and explaining everything to me. I was skeptical because I had read some questionable reviews on Yelp but his service was on point.

Kim Hall

★★★★★

4 months ago

I had the privilege of working with J.B Harrison at the BMW of Nashville service department on Armory Drive yesterday. The customer service I received was top notch! He was very knowledgeable and helpful. He went above and beyond to help me get the service I needed in a professional and timely manner. In a time when customer service is scarce it was so refreshing to be treated so kindly.

G. Miller

★★★★☆

5 months ago

Good customer service in general, thorough, after the brake system flush the difference was immediately noticeable, the new tires ride and handle much better. Estimated time was 2-3 hours, it was a bit over 3.5 hours 9 am to 12:35. They are very knowledgeable and capable

Macey N.

★★★★★

3 months ago

I’ve had the privilege of working with Jeremiah Love at the BMW of Nashville service department on Armory Drive. In a time when customer service is hit or miss, Jeremiah has been such a pleasure to work with! There to help, very nice, and anytime I need to go in for service, he makes it as quick and smooth a process as possible. Thanks!!

Kennedie Kirkham

★★★★★

6 months ago

Went in for an annual service and brake fluid change and had a great experience as always. Ryan W. was really great and helpful. He explained things well and made sure that I was aware of all of my options. They even shuttled us to a store nearby while we waited for the car. I always have a great experience here, as do my family members, and I would highly recommend Ryan and this location in general!

Lisa Garman

★★★★★

5 months ago

JB in service is a perfect 10! He’s knowledgeable, thorough, friendly and genuinely cares about the service our family receives when we bring our cars in for service or new tires. He’s high degree of customer service should be commended and the gold standard for your service dept! He is the ONLY reason we bring our cars back to this dealership for all service needs.

Phil Smith

★★★★★

5 months ago

Battery died on a 1,000 mile road trip. Called BMW of Nashville and they said they could replace it immediately. In an hour or so we were on our way. Huge place; nice service manager; accommodating. Would highly recommend!

Jessica Burns

★☆☆☆☆

4 months ago

My mechanic advised me I need a fuel injector and recommended me take my car to the dealership. They ran a diagnostic and said it was the spark plugs and coils I told them I had a them replaced, so I agreed because I assumed I bought bad parts. They replaced them parts and the car was still misfiring so they did another diagnostic and this time it said the fuel injectors were bad so I told them put my other parts back on and replace the fuel injectors. They had my car almost 2 whole weeks only to tell me after they replaced my fuel injectors my engine was bad. I never had any other engine problems before they worked on my vehicle. After they replaced my fuel injectors a new code was displayed. I spoke with several mechanics and the said if my engine was bad the machine would’ve been read it and they damaged my engine when they replaced my injectors. They’re not offering to replace my engine and trying to say I drove in bad fuel injectors to cover theirselves. My engine light was never on until my car start misfiring and I parked my car and had it towed to them. I wouldn’t recommend them at all explore your options and if you have to go to them get your engine test first and do a video for evidence. If you’re a woman take a man and have them handle everything.

John Smith

★☆☆☆☆

3 months ago

Rude customer service and management. Would not recommend. I called yesterday to ask about their ad for poor credit, bankruptcy, repos etc, the rep said I would get a call back and takes my name and number. No call back. I called back today and ask for a manager who was no better and says bad stuff about me, very unprofessional and unproductive for business. Their ad is obviously a lie because when asked about what it says, she could only say “Well we aren’t the bank and don’t make the loan decisions.” So in the end they are no better than your average in terms of working with poor credit. Management is poor so their whole service is obviously poor if you lack credit. Avoid these guys as careless as they are or you might get a waste of time and hit to your credit.

The Great

★☆☆☆☆

4 months ago

my car keys were misplaced by staff, and I was left waiting outside in the cold while they tried to locate them. understandable enough mistakes happen, but the situation was handled poorly — I was not offered a warm place to wait or timely updates, and it took an unreasonable amount of time before the issue was resolved. This experience was both inconvenient and disappointing, especially given BMW’s reputation for professionalism and customer care.

Butch Lunsford

★★★★★

5 months ago

Brought my BMW X7 in on a Saturday to have 12V system looked at. They were unable to complete the work that day, but GM, Michael, had my car picked up at my home the following week, made the requested repairs and then returned it to my home. Even washed my car before returning. Great service!

Toni Lee

★★★★★

5 months ago

Although my most recent visit was for a Oil Change, Its always a Good experience. The Staff, especially my Service Advisor Reginald, is friendly and keeps me informed of the status of car. The Building is Clean with a comfortable waiting area. I was out in a reasonable amount of time.

Ross Tiedemann

★★★★★

6 months ago

I appreciate the straight explanations provided by my Nashville BMW service advisor Debbie. She’s literally the only professional in her line of work who has NEVER lied to me- even when it’s tough news. I don’t feel like I need to beat her up on pricing because she always offers explanations and help when she has the capacity to do so. When she retires may be the straw that sends me seeking another brand.

Cam Smith

★★★★★

a month ago

Just got my first truck from them. Stuart and Mike are the best. If you are in Nashville area and thinking about getting new vehicle this will be the best experience!

Ashley Heaton

★★★★★

6 months ago

BMW Armory Drive is so much more convenient for me than other BMW locations. And the best part of my recent visit with my 2023 X1 was the excellent customer service. Jeremiah L. set up a great loaner experience & was just all around very pleasant, competent, & responsive!

Paul Fuller

★★★★★

6 months ago

Excellent service from start to finish. JB Harrison was professional, efficient, and took great care of my vehicle. Everything was explained clearly, and the work was completed on time. Highly recommend BMW of Nashville for reliable and professional automotive care.