About Business
Bodycraft Collision Center-Tustin is a leading Car Repair specialist serving the Tustin, CA, Irvine area. They provide a wide variety of solutions, including Auto body shop, Auto painting, and other Car Repair tasks. Boasting a solid 4.2/5 rating from 30 verified reviews, their reputation precedes them. As a locally-owned business in Tustin, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Tustin, CA.
Google Reviews
PwT
★★★★★
a year ago
Jon fixed the problem very quickly for free and in a manner of helping us not feel stressed about it which we really appreciate.
Kazuko Kuihara
★★★★★
a year ago
Jon Perez did a great job! He fixed a car door handle quickly.
Linda Lloyd
★★★★★
3 years ago
They always do a great job fixing the messes I get into. I have been taking my vehicles here for years. Mauro and Jane always take good care of me.
Karla Navia
★★★★★
Edited 3 years ago
Great experience with them great customer service from front office staff, technicians and manager Luis. I got my car back in a timely manner they did a great job repairing my car.
Derrick Mosley
★
☆☆☆☆
5 years ago
The lady in the front was rude and short. The salesman was scratching at the small scratches with his finger nail, which I though was unprofessional. Then i get a quote after waiting 20 minutes in the waiting room which smells bad. The quote is over $1000 for two small scratches. I wouldn't recommend.
Adam Metzger
★
☆☆☆☆
8 years ago
Scheduled an appointment for an estimate. Arrived a little early, after calling to see if they had bandwidth to see me a few minutes early. The nice lady at the desk assured me that Moro would be right with me. After paging him three times, Moro came and assisted the party who arrived after me. So after waiting 40 minutes, and 20 minutes after my original appointment, I suggested to Moro that he lost a customer. He replied that he didn’t care. He was too busy defending a crappy paint job to another customer to take care of me. Avoid.
Wajdi Abolhosn
★
☆☆☆☆
6 years ago
Our Mirai automobile was taken there by the tow company after back end bumper accident to replace bumper and paint, since they are next door to Toyota dealer . They promised the car in 16 days , so far it’s been 5 weeks , ever time we call to see what the hold up is it’s another excuse they ordered the parts incorrectly , they still need to paint and check electric system. The do seem to have a problem keeping their word and if they have worked on these cars so often why was there a mess up when ordering the parts. This is a leased vehicle and I think they need to pay the months lease we were without a vehicle. There is something not right going on there oh perhaps total incompetency !
Vivian Clark
★★★★★
7 years ago
Brought my van to Bodycraft for a fender repair. Pete checked it out, gave me an estimate, very reasonable, and had it repaired in a few days. I was impressed with the care and detail he gave to my repair. I would recommend this facility for any body work needed on your vehicle.
Natalia Villa
★★★★★
2 years ago
Jon Perez made my experience great! He has great customer service skills, does a good job explaining everything, and did an amazing job on my car. Thank you Jon!
Jessy Rin
★★★★★
Edited 4 years ago
They did a great job and good customer service both front desk and technician at the shop. Got my Giyu back! 💙👌🏼
John Gao
★★★★★
3 years ago
Jon here is awesome! He fixed my Toyota sienna's front bumper and fog light problem quickly and professionally. Jon is very nice and provided quality and professional service. I definitely and strongly recommend coming here!
None Of Your
★
☆☆☆☆
2 years ago
I called to get an appointment and was basically told to go elsewhere. That is a really bad way to run a business if you ask me but then again it's not mine. I am going to drive a few minutes more for another place, I will make sure my insurance knows so it saves others the trouble. It's not the first time I have come across a hostile front desk, but it's still shocking to me. If you come knocking on my door with a pile of insurance money, I will make sure you have a pleasant experience so you will buy our services. I don't own a business or run a business, but I know who writes my paycheck -customers.
Abra West
★★★★★
3 years ago
This review is definitely overdue, but I had to make sure to share my experience with Bodycraft Collision Center. I've taken my car (a 2019 Mazda 3) to Bodycraft on multiple occasions (first at their other/old location across the Tustin Auto Center and most recently at their location right next to the Tustin Mazda dealership) for repairs ranging from major to minor. They've done a great job every time. More importantly, the service is EXCELLENT. Jon Perez is literally the best of the best. He's so easy to work with and really looks out for his customers. I have complete confidence that I'm always getting a fair deal, and while I really hope I don't have to use their services again moving forward, if I ever am in need of a repair I will absolutely be going to see Jon at Bodycraft. Highly, highly recommend to anyone in need of a repair!
David Song
★★★★★
3 years ago
Jon from the estimator team offered top notch service to my vehicle. He quickly inspected my car door and fixed the issue in no time FOR FREE! He also checked two other issues that have been bothering me and made professional suggestions. Super glad that I was referred by another shop today and extremely grateful to Jon’s kind help. I’ll order the parts and bring them to Jon for the follow-up service. I have labeled this as my go-to place. Highly recommend!!
Brenna Bailey
★★★★★
a year ago
The team at Bodycraft is amazing. Quick service, great communication, kind staff, and 20/10 quality of service work. They did an incredible job on my car. Jon Perez and his team are great. I definitely recommend coming here!
Bluesman j
★★★
☆☆
a year ago
I went to Bodycraft Collision that was situated directly behind the Service Center drop-off area of the Mazda dealership in the Tustin Auto Center to get an estimate. When I arrived, the Mazda service center drop-off was filled with cars, and that had blocked the access to Bodycraft, so I parked my car at Mazda drop-off area and walked a few steps to the body shop. I waited in the office for a few minutes, and then an old lady (seated at the front service desk) asked "what can I do for you?". I told her I needed an estimate but my car was stuck at Mazda service entrance. She looked at the service entrance and said that since the access was blocked, I needed to find my way around the Mazda building to bring the car to her. She was not only unwelcoming but her tone of voice was rather rude. She could have been be polite and could have also (or asked someone to) walked a few steps to view the car. However, thanks to this lady, I got the impression that Bodycraft Collision may not provide a good level of customer service, although they could be a good body shop, so I just went to another nearby body shop to get my car fixed.
Selvakumar Marutharaj
★★★★★
a year ago
I had taken my Rx350 with such a bad dent in the fender and with some minor impact on the bumper too because of fender dent. I had a great experience with Jon Perez in getting that fixed. Amazing finish from his team. Looks like a brand new car now. Before I got referred to Bodycraft, I had been to couple of other places which were well rated. But the quote they both gave were super expensive and they were quoting to replace so many parts unnecessarily. When I went to Jon, he took enough time to look at each each damage carefully and said it was good enough to replace just the fender and retainer. Thanks to Jon for being honest and great work by his team.
Tawab Ahmadi
★
☆☆☆☆
9 months ago
1st time I had a car accident, I brought my car here at this shop, they fixed it and everything was ok. But 2nd accident coming here was horrible experience. I brought my car to fix minor scratches around the passenger side of the car. The bodyshop kept my car over 3 weeks to repair, and I had a rental car on the day I dropped off the car. I had message them every time to find out whats the status of the repair. The associates were very rude to me in response and kept delaying the work longer and longer. They charged more than what was estimated originally from my auto insurance. And I was told to pick up the car today by the end of the day. Around 4:30 the associate from Bodycraft calls me to pick up the car. And they are closing the office by 5:00PM. Can you believe that? I had to rush all the way from Newport beach to make it before 5:00 to pick up my car. I called and told them it was impossible to make it by 5:00pm. So they waited 15 more mintues for me to arrive and pick up the vehicle. They billed my insurance $2444.38 and charged me $2217.92 ontop of my insurance bill which the total came out $4662.30. I don't know what I did to these people, why were they rude to me and kept delaying to fix my car. I would never ever return back to this place again, and will tell everyone else. And I will complain to Bureau of Automotive and BBB for sure.
Cristina Terzes
★★★★★
8 months ago
This was my second time using them personally and with insurance claim. My family has used them before as well. It does usually take longer than originally expected but the work is top notch. I’d rather have it done right than rushed through with issues. My car looks brand new!
Pool Smart OC Office Manager
★★★★★
a year ago
Above & Beyond: A Collision Repair Experience Like No Other No one ever wants to deal with collision repairs, but when our Mazda was rear-ended, we had no choice but to find a shop we could trust. Thankfully, we found BodyCraft Collision Center, and let me tell you—Carla made all the difference. From the moment we walked in, she was not just professional but genuinely caring. What set this experience apart was her incredible communication. We never had to chase down updates or wonder what was happening with our car. She kept us in the loop every step of the way, making the entire process effortless and stress-free. It was a rare and refreshing experience to actually feel taken care of instead of feeling like just another customer. And then—the results. Wow. When we picked up our Mazda, it was like the accident never happened. The repairs were flawless, and the car looked as if it had just rolled off the showroom floor. The level of craftsmanship and attention to detail was beyond impressive. Just a heads-up: Their office is inside a trailer at the Mazda dealership—not the most conventional setup, but don’t let that sway you. What truly matters is the top-tier service and expertise they provide. We can’t thank Carla and the BodyCraft Collision Center team enough for turning what could have been a frustrating ordeal into an incredible experience. If you want a shop that values its customers and delivers exceptional work, this is the place to go.
