Tustin Mazda Service Center

Suzette Vergnetti

★★★★★

a year ago

I like that they offer me a Lyft ride nearby while I change my oil. I can eat lunch or shop at the Tustin District. They also send a video of how the car is doing.

Ray Ruiz

★★★★★

3 years ago

First time here for my CX-9s first service. Friendly atmosphere. Dylan was informative and professional throughout the process. Look forward to follow on visits.

John Wypick

★★★★★

11 months ago

Friendly excellent service. They keep track of my car history and provide detailed information when servicing and inspecting my car.

Rich M

★☆☆☆☆

2 years ago

Dropped my CX-5 here for a brake inspection, as the rear brakes were "dragging" after a rear pad service. Also wanted them to check a known "ghost touch" issue with the touch screen infotainment system. I was told the brakes were fine and they were clearly not - they were heating up abnormally AND you could feel the car slow when off the gas (more than normal). The only fix on the infotainment center was to update the software...which they charged me $70. WTH??? It didn't fix the known issue either. First time/last time I'll use Tustin Mazda

Jayson Cordrey

★★★★★

5 years ago

I had my 2016 Mazda CX-5 in for an oil change & front and rear brakes, the whole entire experience was the best. The professionalism, quality and customer service was top notch. Because of this I keep going back to them. Their facilities are very nice and clean and the staff are extremely courteous and professional with me all of the time. The mechanic that worked on my car does a professional and detailed and thorough repair without any mistakes. If there are any issues they resolve it it right away without hassle! I recommend this service department to anyone who has a Mazda. They know how to do business and keep a customer!

MJ Jennings

★☆☆☆☆

2 years ago

You would think that paying $600 for labor would equal top quality customer service and service on your car but of the 3 Mazda dealerships I have been to, this is by far the worst. We took our car in because the motored driver seat stopped working and when we got our car back, the treatment walking in alone should have been our first red flag- not a single greeting from the customer-less service reps. The cashier can't be bothered and is literally just there to tell you to swipe your card, sign documents and then just tells you "your car is out in the lot" so you have to go find it. Upon inspection of their work, we realized that they obviously did not do a quality inspection before deeming it as complete. The motor was so much louder than when we took it in. For $600 on labor and $1300 for this part, you'd think getting it fixed would bring it as close to being like new/original as possible! So when we went back in to let them know this wasn't normal, our original service advisor was busy on a call so the guy next to her, Tony Mattingly, asked if he could help and I told him I'm not sure, but we're on a time crunch and I don't know when our advisor would be able to help us so he said "I can certainly try" and followed us to our car. While walking I asked "do you guys not offer complimentary washes at this location?" And he responded with "yeah we do" so puzzled, I told him our car looked untouched and he very rudely said "did you not see the card on your receipt that says you have to go across the street?" And I said I don't know, the cashier didn't give us any information and he asked to see the receipt and he said "it says it right here". Wouldn't it have been nice if the cashier had given us proper customer service treatment, instead of just saying "sign here, swipe or insert there"? So we proceed to show him the issue with the car, he says "sounds normal to me they all sound like this". My wife gets in the car and adjusts the seat to double check that we weren't crazy because he sure was making us feel that way, she proceeds to tell him "this was not how it sounded before, this is loud" and he VERY condescendingly tells her "if I order the same exact part and put it in will that make you happy? Will you be happy then?" Again, my wife and I look at each other very confused at what was going on and how anyone could possibly be talking to a customer this way. So I just asked for his supervisor. Tony did get us a supervisor, Mike, who we were able to express our frustrations with and provide him feedback on the poor customer service we just received. Thank you to Mike for the remediation of the situation and getting the issue taken care of. He ordered another part and had them put it in and as a result, the seat did NOT in fact sound like it did before and in fact was normal compared to what Tony tried to guilt us into taking off with. Despite Mike stepping in and taking care of this for us, we will never come back and spend another dime here, knowing the dime isn't going towards training on proper treatment of your customers. I'm going to take the extra drive out to Browning Mazda to see my original advisor, Jason and other employees, who have always treated me with respect. Last thing to note, there's an older gentleman there who means well but I don't think it's appropriate to tell a woman "good girl" when you ask her if she turned off the ignition and responds with yes. We are in 2023, leave "good girl" in the past.

Private Private

★★★★★

11 months ago

Tony M. Our Service Manager at Tustin Mazda. Extremely knowledgeable and all around great guy. Thanks for 8 wonderful years. I'm looking forward to many more!

SAGAR SHAH

★★★★★

a year ago

One of the best Mazda dealerships, excellent in sales, after sales services and customer care. I would highly recommend Mr Jacques Mosby, he took excellent care when returning my leased car, he worked out the best numbers and helped me wave off the disposition fee, I just had to sign some papers to return my leased vehicle. He also provided a complimentary ride back home. Have attached his business for reference. Thank you Mr Mosby.

Meagan Villescas

★☆☆☆☆

a year ago

DO NOT GO HERE!!! I REPEAT!!! This is worth the read and is so disappointing. Bought my 2017 Mazda here brand new and used to bring it back to the service center as a loyal customer. Even worse, I used to exclusively ask for the only woman service tech, stupidly believing that she would take care of me and not let me get taken advantage of. I WAS SO WRONG. My car has long been paid off and is now having your usual maintenance up keep things that pop up. I took my car into a family friend and trusted auto shop here in Orange County, and when they took the engine cover off they asked if my car had been previously repaired elsewhere. I said yes, a squirrel had gotten into my engine bay and Mazda had "repaired" it approx 2 years ago. They showed me that all MAZDA did was put some electrical tape over the chewed up wires which was now being exposed again and extremely dangerous. I paid Mazda around $400-$500 for this "repair". I also once took my car in for a brake change but they did not actually change them. Please make sure you are taking your well loved and paid for vehicle to a trusted mechanic and service repair shop with integrity that will not take advantage of you. And shame on the only woman tech that was there at the time for not making sure that a fellow woman was not taken advantage of.

Nick Uhm

★★☆☆☆

a year ago

If you value your time, I would avoid Tustin Mazda (and look into Tuttle Click Mazda that guarantees 1 hr oil change). I made a 12:45 pm appointment for a simple oil change, and because I respected Tustin Mazda's time, showed up a few minutes early. The service advisor checked me at 12:50. I was advised that it will take 1.5 hours for a simple oil change. When I didn't hear anything at 2 pm, I asked for an update. My final checkout according to my receipt is 2:40 pm, but I did not finish paying until well after 3pm. Total time spent for the oil change was 2 hours and 15 minutes after my appointment time. I don't see why anyone should pay dealership markup to wait 2:15 hours even with an appointment.

Dante Moon

★☆☆☆☆

5 months ago

Please don't auto schedule service for my car thanks. I'm more than capable of looking at the mileage on my car and scheduling my own oil changes when I actually need them.

Julie Lee

★★★★★

a year ago

Elle at the Tustin Mazda Service Center consistently provides outstanding service for my vehicle's regular maintenance. The staff here make each visit enjoyable, starting with the warm and welcoming check-in process. The service reps are reliable, and I appreciate the thorough updates through video and text. Elle particularly impressed me during my last visit by going the extra mile to review my account and address all my car needs. The waiting area is impeccably clean and conveniently set up for work calls while you wait. I’m grateful for Elle’s exceptional service and the overall excellent experience provided by the Tustin Mazda team. Thank you for your continued dedication and excellent care!

Charles Boynton

★★★★★

8 months ago

Got the dreaded check engine light on a road trip, driving through the middle of the dessert at night. My local dealership directed me here. They got me in immediately, even though they were booked out a week. Then they fixed the problems 3 days faster than promised! Josh, you are AWESOME!

David Nguyen

★★☆☆☆

4 months ago

I come once a year for the last....6 years? Every so often something will go missing from my car. One year, it was a rear passenger floor mat! Didn't notice it for like a week. This year, one of my wife's arm sleeves goes missing. Anyone else have this experience? The oil changes take way too long. We're talking 2 to 3hrs. Don't know what happened.to the service, but I pulled up and had to wait quite a while to be met. Wait another 30min after just to be seen at the desk. Some of the people are nice and aren't too pushy. I'll risk it at Midas for half the cost and a fraction of the time moving forward.

Mitchell N.

★★★★★

a month ago

I have been serviced by Dylan for the last couple years and have been incredibly happy with his customer service. He’s extremely knowledgeable, straight forward, and personable. Hard to believe, but he makes me look forward to my next maintenance service.

Keely Boyd

★★★★★

6 months ago

Overall great experience at Tustin Mazda Service Center. I called last Friday because I had an urgent repair with my car not fully shutting off. I am so lucky I got Dylan on the phone who told me to bring it over and made sure I could also get a courtesy vehicle which I really needed while I was down a car. Dylan was helpful in explaining the service I may need and provided me with consistent updates to throughout the whole process. He was transparent, helpful and exactly what you would hope for when you visit the dealership for service. I appreciate all around the top tier service I received at Mazda from Greg’s warm welcome at the door to Dylan’s great service throughout the whole time. You may pay more getting your car serviced at the dealer but, I can tell you from first hand experience that you can’t beat the customer service and care!

Monica Cervantes

★★★★★

4 months ago

My husband and I have been coming to this Mazda dealership for the past three years, and it has consistently been worth the one-hour drive every single time. The service center is exceptional, and Josh—our service representative—has been nothing short of amazing. Josh is knowledgeable, honest, and always goes above and beyond to make sure we are taken care of. He communicates clearly, keeps us updated, and treats us like family. It’s rare to find someone who provides such consistent, high-quality service year after year, but Josh truly delivers. We genuinely enjoy coming to this dealership because of the professionalism, kindness, and reliability we experience every visit. Highly recommend this location and especially Josh in the service department!