AutoNation INFINITI Tustin Service Center

Michelle Covington

★★★★★

Edited 3 months ago

This is the second time Joel has helped me from Infinity to resolve issues with my car in a timely professional and efficient manner. The last time he held to dealing with my insurance company and this time with the extended warranty company to assure that the best cost efficient solutions. I really appreciate him going the extra mile making sure I had a replacement car while the work was being done. Joel is a valuable member of the service team and his customer service is stellar! His communication is impeccable. Thank Joel & Infiniti for caring about your customers & providing extraordinary service. I highly recommend Auto Nation Infinity of Tustin.

Jennifer Simpson

★★★★★

5 months ago

Gabriel, my service guy, goes above and beyond. He is knowledgeable, friendly and professional. You can tell he really cares about his job and the people he services. He has great communication skills also, consistently updating me via text. I truly appreciate the care I receive every time I take my car in for service. Infiniti Auto Nation takes good care of my vehicle. I like that they record/share videos to explain what they have done to fix my vehicle. It offers transparency and builds trust.

Sarah Krauser

★★★★★

a month ago

I had a Great experience from beginning to end I took Car in for a recall and a check up and the technicians had the car ready when they said they would have it ready. They also went above and beyond and helped fix my bumper at their suggestion. It truly was a great experience. They seem to really care.

Joseph Diaz-Sarabia

★★★★★

4 months ago

My name is Joseph, Overall, it was a good experience. Joel was my service advisor, his experience was shown through his customer service skills. I came in with a concern about my DAS system (codes: c1130 & c1138). Joel addressed and resolved the issue. I did have a scuff on my rear spoiler when getting home. I came back to the dealership to compare photos, and the scuff was handled by the detailing team free of charge, hassle free. He provided a complimentary car wash for the inconvenience. The only draw down is services do take a while, it will take several hours after arriving.

Anthony Di Domenico

★★☆☆☆

3 months ago

This is hands down one of the most incompetent service departments I have ever dealt with. The service advisors are consistently clueless, unprofessional, and seemingly untrained. There is never any continuity—every visit brings a new advisor, which clearly reflects a revolving door of staff and terrible management. This isn’t about one bad experience; this is the same ongoing problem every single time I bring my vehicle in. Customer service is non-existent. They nickel-and-dime you at every opportunity, yet still manage to produce sloppy, vague work orders with little to no useful information. Having “elite status” is completely meaningless here—there are no perks, no priority, and certainly no respect. Loaner vehicles are never available, and they make zero effort to work with other dealers to source parts, causing unnecessary delays and inconvenience. To make matters worse, multiple service managers have cycled through this dealership, which only reinforces how dysfunctional and poorly run this department is. There is no accountability, no improvement, and no willingness to adapt or fix obvious problems. I started this review calling the service department inept, and I’ll end it the same way: this place is a textbook example of how not to run a service operation. two stars and that's a stretch

Michael Guerrieo

★★★★★

4 months ago

I leased a QX60 from Tustin Infiniti and our sales person, who no longer works there, forgot to issue us a second key. William was very helpful over the phone and scheduled an appointment for me the next day. The waiting area was very nice and accommodating. Gabriel was great to inform me during the process and had my car washed before I took it back. Excellent service all around from Tustin Infiniti!

Sivakumar Ponnambalam

★★★★★

3 months ago

Service representative was knowledgable in advising what service was needed. He was flexible and addressed the request of doing service needed at 75K miles and 70K miles as my car odometer showed 73K. He advised the timing of the readiness of the car when it will be ready after service accurately and delivered on time. Overall, its a good experience.

Max Pan

★★★★☆

a month ago

My most recent visit was triggered by a recall inspection. The recall process was a bit mismanaged at the beginning as I received a few conflicting messages on scheduling for the recall inspection. But once it's finally confirmed, the inspection went flawless and deserved a 10 on my evaluation. This Infiniti dealership is well managed IMHO.

Art Varela

★★★★★

4 months ago

Always a great service every time. Gabriel, my service advisor always is pleasant, professional, and extremely detailed. I wanted to extend my thanks and appreciation to the team. I do not take my car anywhere else. --Art Varela

Kathy Simpson

★★★★☆

6 months ago

They have excellent service. It's very clean and organized here. I appreciate that I could get a loaner car while they worked on my car. I have to travel 30 minutes so it is very helpful. I just had them diagnose my problem and did not have the work done here but they are very personable and understanding. I like that they text you with updates. That is awesome!

Conrad Cave

★★★★★

3 months ago

I needed tires but got a nail in one of them. I called Joel and he was able to get me a set of 4 tires the same day. Every other place I called had to order them. Always great service here!

Scott Corris

★★★★★

a month ago

Gabriel did a great job. Setting the appointment, communicating the timeframe & job scope. Finishing on-time with a free car wash was a bonus, kudos!

Erick Reyes

★☆☆☆☆

5 months ago

Took my car in for service cause it had a check engine light. Took about my week to get my car back however once I got to the desk to pay they give me a fix it ticket that their worker got In my car and now I have to pay it ? It’s unbelievable how they care about there customers also just to add on top they supposedly did an “oil change “ yet didn’t even bother to rest the oil life

Cyndi Elders

★★★★★

2 months ago

It was my first time taking my Infiniti QX60 for service here. Gabriele, the service agent was thorough, competent and courteous.

Douglas Weisskopf

★★★★★

3 months ago

Checked in early and was greeted right away. There was a misquote in my scheduled service pricing and manager honored lower pricing. Vehicle was done on time and washed. :)

Ryan Alexander

★★★★★

5 months ago

I was astonished at how the results came out on my windshield! My friend Jacob was very engaging and ended up doing a fantastic job replacing my cracked windshield. I know now where to go in the case my windshield needs fixing!

Jeff Daly

★☆☆☆☆

a month ago

What started as a small crack in the windshield has now spread across almost the entire windshield. The small crack was there for about a year and a half, but shortly after these guys filled it, it started to spread. And now I’ll need to replace the whole windshield. Don’t use these guys for windshield repair.