About Business
AutoNation INFINITI Tustin brings expert Car Repair solutions to the local community in Tustin, CA, Irvine. From Auto repair shop, Auto parts store, Infiniti dealer to complex Car Repair projects, they maintain high standards of service quality. Local residents in Tustin, CA appreciate their attention to detail, leading to a consistent 4.5/5 rating from 1952 reviewers. By focusing on the specific requirements of the Tustin, CA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Tustin, CA and beyond.
Google Reviews
Erin Fabbricatore
★
☆☆☆☆
2 months ago
The WORST car dealership experience I’ve EVER had. The salesmen knew NOTHING about the car. I had already done a lot of research about the car and had driven several already. Initially, I was in fact, interested in purchasing the car. Then I was handed off to other people who attempted to convince me to go with their financing, which made ZERO sense because I already had my own financing in place that they could not come anywhere CLOSE to matching. Even when they knew this, they STILL kept trying and pretty much lost interest in my business as soon as they knew I was not going to finance with them. Once I got home, I realized they never gave me my ID back after the test drive. I immediately contacted them and they acknowledged they had it. I expressed that I needed it urgently and requested that they send it via overnight mail since I live at least 4.5 hours away (without traffic). I was given the runaround. I called multiple times to confirm and when I couldn’t get an answer, requested to speak to a manager—MANY TIMES. Every single time I was told they were not available, and every single time I asked to pass a message for the manager to call me back, but I never ONCE received a SINGLE call back, after the many calls I made and the many messages I left. It’s been 11 days now—and still no ID. A blessing though, because if they had gotten my ID back to me, I would have finalized my financing and bought a car with them. I’m so glad I didn’t!!!! Their ethics and integrity are despicable. Who knows what I might have gotten myself into. I DO NOT RECOMMEND THIS DEALERSHIP!!!!!!!
Temorsha Rasul
★★★★★
a month ago
Great experience at AutoNation Infiniti of Tustin! This is my second lease with them since 2019. Tim is very friendly, professional, and helpful, and Antonio made everything smooth and easy. Excellent customer service — highly recommend!
Ron Davis
★★★★★
4 months ago
Had a very positive experience with this dealership recently as I needed a new battery and several other items fixed with my vehicle. They provided a free multi-point inspection of the vehicle as part of the service. The overall cost was very reasonable for a dealership. The staff was very friendly and responsive to my inquiries. I would definitely bring my vehicle here again for service.
Loretta Ricciardi
★★★★★
a month ago
Was very happy with the service I received from the service department here. Joel and Kyle went to great lengths to help with several issues I had. Joel was very communicative and thorough. Highly recommend.
Esmeralda Gonzalez
★★★★★
3 months ago
I brought my vehicle in for an oil change and Joel was my Service Advisor. He’s been for a few services and he always explains which services are recommended, but allows me to decide which fit my budget and schedule. I never feel pressured and always feel like everything is explained properly. My oil change was done efficiently and in a timely manner. I will continue bringing my vehicle in to Infiniti Tustin.
Joshua Phillips
★★★★★
a month ago
I tend to buy used cars and I buy from the same sales and Managment as they move around the AutoNation dealerships every now and then. So right now so when my daughter needed a car I followed Ellen the GM and Nathan my sales person to Infiniti to get her new car. Always an awesome Experience no hassle in and out. Thank you for your help guys.
Jennifer Weaver
★★★★★
a month ago
This was my first visit at Auto Nation Infiniti of Tustin and it was a great experience! Gabriel was very helpful. My oil change and tire rotation were complete before the estimated time quoted. I will definitely be back to this dealership! Thanks
MIichael Watts
★★★★★
2 months ago
My experience with AutoNation Infiniti of Tustin was exemplary. The team demonstrated professionalism, clear communication, and attention to detail at every stage. Kyle stood out for his sincerity, transparency, and steady leadership qualities that reflect genuine excellence rather than scripted service. Kyle truly went above and beyond. Gabriel was also highly attentive and ensured I was kept informed throughout. An outstanding operation that earns my highest recommendation. — Mike Watts
Laura Arizqueta-Tagle
★★★★★
3 months ago
I just want to say that Joel's customer service is top tier. As a single mom and being emotionally overwhelmed due to the fact that my car was not working. Joel took the time to make the process easy and swift. Even though I came right about closing time. At no moment did I feel rushed or dismissed. Kept clear communication with me about the repair my car needed. Never felt like he tried to up sale me or I was just 1 more of many customers. When I went to pick up my car the rest of the guys over at service were patient and efficient getting me back to my car. Amazing experience.
Bertha Mira
★★★★★
3 months ago
I was helped by Nathan and Anthony. They were both great and went above and beyond to make sure I was happy. I love the no pressure and haggle approach from Auto Nation. I love my new ride.
Mustafa Dean
★★★★★
a month ago
During my visit at AutoNation Infiniti, I was assisted by Joel who made the process very seamless and effortless on my end. He updated me on everything step-by-step with my vehicle and also accommodating me with a courtesy vehicle while my car was being worked on and he was able to get the work done within a span of two days. Thank you for your help Joel.
Merrick Lackner
★★★★★
2 months ago
I purchased a Certified Pre-Owned 2023 QX80 at AutoNation Infiniti Tustin. The service we excellent. Nathan Rodriguez was very transparent throughout the entire sales process. He kept an open line of communication and even helped me after hours and on weekends. After purchasing the car the Service Department was absolutely amazing ensuring that vehicle was in top shape for me to take home to my family. If your looking for a new car, there is one place to go for amazing service. AutonNation Infiniti Tustin!
Nicolas Cerros barajas
★★★★★
2 weeks ago
Hunter doing what he knows best. Tested out as many’s cars as we needed to until we felt comfortable. Amazing service. Well explained. 10/10 planning to get my next vehicle here again.
Arlene and Tony
★★
☆☆☆
3 weeks ago
I purchased a used truck from this dealership and the purchase process itself went smoothly, which is why I’m giving them 2 stars instead of 1. Unfortunately I’ve had an unresolved registration issue with the vehicle. I’ve called the dealership about four times over the past two months trying to get it resolved. Each time I manage to reach someone, I’m told they will look into it and call me back, but I never hear anything. Most recently I was assured someone would get back to me by the end of the day. That was three days ago and I still haven’t received a call or email. The issue has left me driving a vehicle with incomplete registration stickers, which means every time I drive it I have to worry about being pulled over even though I’ve already paid the registration. I normally try to resolve issues directly with a business before leaving a negative review, but after multiple calls over the past two months and repeated promises of follow up that never happened, I’m left feeling ignored. Since registration processing is handled through the dealership during the sale, I’m hoping someone there can step in and make sure this gets corrected. I would gladly update this review if the issue is resolved.
Nghi Vo
★★★★★
3 months ago
Fantastic car-buying experience! Isaac and Nick from the sales team went above and beyond. They truly prioritize customer satisfaction with fair pricing and high-quality vehicles. Their 5-day return policy really impressed me—it shows how honest and confident they are in what they sell. I felt completely comfortable working with such sincere and flexible people. Highly recommend this dealership!
Stella Walz
★★★★★
3 months ago
My Team of Excellence! Marco, my sales consultant, was professional and truly customer-service oriented. He made me feel comfortable throughout the entire process and completely at ease engaging in conversation. His reassurance that everything would work out meant a great deal to me. Every question I had was answered with kindness and understanding—never with the typical “anything for a sale” tactics. Johnny, my finance manager, was equally refreshing to work with. He made the long paperwork process pleasant with his warm personality. When it came time to handle the financial details and jump through the hoops required by the bank, he was patient, clear, and incredibly understanding. Tim was another outstanding professional and true team player. He stepped in to assist me when I needed extra support, going above and beyond his call of duty. This team made my car purchase an excellent customer experience—one that truly stands out from their competitors. I will absolutely be sharing my experience with family and friends and will always refer INFINITI AutoNation Tustin. 💯 Sincerely, Stella Walz
Jennifer Bustos
★★★★★
Edited a month ago
First impression upon arrival was the detail to cleanliness and the welcoming atmosphere. I was greeted by Issac the sales rep I made my appointment with who was professional and always double checked to assure everything stated was factual. I also was assisted by Edgar the sales manager who was professional and to the point. Walking out of a dealer satisfied is not as easy to obtain but these guys along with Oscar who helped me with the financing part made my experience smooth, comfortable and assured my needs were heard and met. I recommend this team for all your car needs.
Vincent Dioguardi
★★★★★
3 months ago
Me and my family had an amazing experience we dealt with Isaac and Nate and the finance manager and we had an amazing time we were able to get the car that we wanted and we’re very grateful for the experience. Thank you so much for everything. We would definitely recommend to get another car from here soon
Carolina Martinez
★★★★★
3 weeks ago
Great experience! The car we got is amazing, I’m love with the QX60 2026. The process on obtaining the car was great also, to the point, fast process. I didn’t have to spend hrs trying to get what I wanted. The representative Nam Chang was very helpful. He ever provided a follow up email after purchase to make himself available if we had any questions.
Alfonso M.
★★★★★
2 months ago
It’s been almost a year since I purchased my GTI from Infiniti Tustin. Hands down Elijah was the absolute best to work with and extremely professional. I came in on a Friday after work after being there earlier to see the car in person on my lunch break. They were quite busy when I showed up after work but he assured me things would go smooth and it certainly did. I told myself I do not want to leave without that GTI. Buying a used car is always a gamble, especially one that is not wearing the logo the dealership displays on the building like my VW GTI. I trusted Elijah and the team there and it certainly paid off. I absolutely love my GTI and it has been an incredible car to own with zero issues from the day I drove it off the lot. Thank you again Elijah and the staff at Infiniti Tustin!
