Tuttle-Click's Tustin Chrysler Jeep Dodge Ram

Cilla Vasquez

★★★★★

3 weeks ago

Went on for an oil change and Eric Halverson made the experience. He was very kind and helpful. Shared some off roading locations without us even asking. Would definitely recommend him for assistance! Thanks so much, Eric!

Vahid Mehrtab

★☆☆☆☆

2 months ago

I visited the service department expecting basic professionalism and customer assistance. When I approached the service advisor station, I politely greeted Alaine Johnson and said “Happy New Year,” then asked where my service advisor, Moe, was so I could receive service. Instead of assisting me or notifying her coworker that a customer was waiting, Alaine Johnson responded in a rude and dismissive manner, stating, “I don’t know where Moe is. Every time you come here, you ask me where Moe is.” This comment was unnecessary, unprofessional, and not appropriate for a customer service environment. I did not raise my voice or behave disrespectfully in any way. I was simply trying to receive service from my assigned advisor. A reasonable and professional response would have been to either assist me directly or contact Moe to let him know a customer was waiting. Unfortunately, that did not happen. I reported this issue to the Service Manager, George Apkarian, who was very helpful, professional, and took the time to listen and follow up. I appreciate his attitude and willingness to address the situation. At this point, I am awaiting a response regarding corrective action. If this matter is not addressed appropriately, I will escalate my concerns to Tuttle-Click corporate management and Stellantis customer care. Customer service standards and staff training should not be optional, and this interaction did not meet the level of professionalism expected from a dealership representing major automotive brands.

Steve Minor

★★★★☆

4 months ago

I was pleased with the ease of which the process was. From Sales to finance I have been happy with the service and care they have taken to insure my purchase was easy and successful.

alex puentes

★★★★★

2 months ago

My experience at this dealership was great, no complaints. Easy service check in process. My advisor Eric was really nice and friendly. If you like having a conversation, then Eric is your guy! I will definitely be back for my next service here

Lupita Peña

★★★★★

a month ago

Jose Ledesma was very helpful and knowledgeable. You can tell he loves helping people to make sure their needs are met. He also assisted on an Uber drive back home, thank you, Lupita Peña 🙏

Johana Sou

★☆☆☆☆

a month ago

Poor customer service The technician mentioned car needs oil change but my car is full electric . Charges was not discussed prior service and not magee or our sales representatives was in the dealer that day . We have more questions about our lease that I was expecting to clarify during the car service. Very sad expecting at this dealer and service at Tustin. Hope we can get a call.

Alison McDermott

★★★★★

2 months ago

This dealership is further from my house than another Jeep dealer. But after a poor experience at the other one, tried Tuttle Click. I’m so happy I did. Jose in the service department was easy to work with, communicative and handled my service case from start to finish.

Carlos Sutton

★★★★☆

Edited 10 months ago

Everyone i came on contact with was courteous , professional, and friendly. It was a smooth transaction. All my questions were answered to my satisfaction. My car was detailed after my purchase, and gas was put in the tank. I have driven my car for about a week. I was told at my purchase that the car had been serviced. As it turned out, I received a cluster display indicating that my car was 2 quarts low on oil. I was disturbed by this. I put the recommended oil in the vehicle at a cost of $25 and the display turned off. Hopefully there was no engine damage.Then received a display that the vehicle has not been serviced since March, which contradicts what my salesmen told me. I feel like I got the typical 'sales' pitch from my salesman just to sell the vehicle. I will take the vehicle to a BMW dealer to service at a cost of $400.. Other than those issues I enjoy the vehicle.

Nick Lazenby

★★★★★

a month ago

We have gotten several vehicles from Tuttle Click Tustin… Kevin is the reason we keep coming back. He is personable with a no pressure approach and makes the car buying process a breeze in comparison. Never have we felt as though we were taken advantage of or mistreated. As long as Kevin is there we’ll keep going back!

Stephen Scott

★★★★★

4 months ago

I appreciated the honesty and video evaluation explaining what was noticed with my van and the recommended services. It is helpful to see for myself and makes it easier to trust the services performed. I also appreciated the personal connection each employee tried to make with me.

Diane Graham

★☆☆☆☆

a month ago

Dont go the people are rude and not helpful whatsoever, I took my car there to get fixed and 3000 dollars later and all I could do is drive it home it was there for 3 months and literally it. Was covered in dirt they didn’t even wash it also left a dirty pair of socks I had to go back 3 times for battery replacement cause there batteries are faulty and I dread it every time I go I wish I never have to deal with the these miserable people again

Robyn Brown

★★★★★

Edited 3 weeks ago

Always a great experience when visiting this dealership. Alaine is an awesome and very knowledgeable service advisor. I love the video provided of the underneath of my Grand Cherokee.

Sydney Sweet

★★★★★

4 months ago

Literally the best experience I’ve had getting a lease! Kevin is the most helpful and patient. He went above and beyond to make sure I got exactly what I wanted at a great price. I’m so happy with my new car and can’t thank him enough!

Sonya Taherian

★★★★★

7 months ago

⭐️⭐️⭐️⭐️⭐️ I had such a wonderful experience working with Tony .Not only was he professional and knowledgeable, but also incredibly kind and helpful throughout the process. Since I wasn’t able to make it to the dealership, he went out of his way to personally bring the car to me so I could see it in person , something that truly exceeded my expectations. He patiently answered all of my questions, explained every detail clearly, and made the entire buying process stress-free and comfortable. His dedication and genuine care for his customers really set him apart. I’m so grateful for his help and highly recommend Tony to anyone looking for a car. Love the smell of new car:)

Shannon Bieger

★☆☆☆☆

5 months ago

One of their technicians scraped my car while parking. It’s minor damage but all the way through the paint. The person that called did not apologize (eventually the manager did). They said would fix the car if I brought it back the following week. I asked for some sort of compensation since it was the first accident on a car that was only 2 years old and now I had to add bring the car in again, be without my car all week, and then come back to get the car. I asked if they would give me a filter change as compensation and they would not. I asked for their liability insurance so I could deal with them directly and the manager would not give it to me. She said she would call corporate. It’s been a week and I have heard nothing back.

David R. Kim

★☆☆☆☆

a month ago

Terrible service all around. After having my call transferred 4 times and everyone telling me I need to speak with someone else because I was transferred to the the wrong department, they hung up on me when I told them they had terrible service. I just want the Mopar/Magna Flow exhaust system installed on my RHO. Should not be that hard to get someone to help me.

Roland Mendoza

★☆☆☆☆

a year ago

DO NOT recommend this place. Purchased a coolant exchange(see receipt attached). Check engine light on one day after receiving service. Coolant was not level. They checked my intake filter but did not clip the cover back into place properly. Said they checked tire pressure but tires are low within a week. Went back to get my coolant topped off and check engine light diagnostic. The service advisor took no accountability for all the issues with their service. Go at your own risk.