Sterling Collision Center Auto Body Repair

Tony Chago

★★★★★

7 years ago

In December we got in a hit and run accident. Wanting high quality work on our vehicle, AAA approved us to take it to Sterling Collision Center for the repairs. They did an excellent job on our vehicle. They have very high attention to detail and did the repairs to bring the car back to the way the manufacture made it. As this is a AAA preferred repair center, they follow very high standards. They made sure everything was perfect before returning the car back. They also made the rental car arrangements very easy for us. Our advisor Tiffany did her best to give us the estimated timeline of the repairs and let us know when and if anything would change. The entire team here did a great job to bring the best customer experience. I would highly recommend Sterling Collision for anyone looking for the highest quality work and for anyone that wants the best. Pros: Professional team, detail oriented, high quality repairs, good service Cons: I live 30 mins away and high quality repairs mean timeline can take a while due to parts, inspections, and high volume of customers

Edgar Angulo

★★★★★

5 years ago

Excellent customer service. Very professional and knowledgeable Bryan Mercado kept me updated throughout the entire process. Paula is friendly, honest and efficient. They go above and beyond. They did a great job on my car's repairs and the paint job looks fantastic. You can't even tell that my car was in an accident. I'm very satisfied and I highly recommend them.

TPablo Diablo

★★★★★

a year ago

James was terrific in handling my BMW repair. It was complicated by the fact that the insurance company of the driver at fault was different than my own but he handled everything quickly and efficiently. Of course, the work itself was perfect - as usual for this shop!

Caitlin Harris

★★★★★

2 years ago

Brought my Audi RS3 to Sterling. This was my second time working with them. And again, they impressed me! Great work. RS3 looks brand new. They pay great attention to detail and provide the quality service you expect when bringing in a luxury car like mine. James was my advisor, and he’s awesome! We were having trouble with my insurance, and he did absolutely everything he could to get my car back to me as soon as possible! I appreciated that so much. He’ll go to bat for you!:) James was always available when I had questions, friendly to talk to, and very efficient. I knew my car was in good hands. Thank you!!!

Marvin Rojas

★★★★★

a year ago

I was in a minor fender bender that wasn't my fault and was recommended to Sterling by my car dealer and can absolutely see why. Fantastic attention to detail! The representative assigned to my case (Brian Rivera) was constantly in communication with the insurance company. He was always pushing to get the best deal out of the situation. These guys do things the right way and I'd gladly use their services again in the future.

Lidia Grasso

★★★★★

2 years ago

A friend of mine has referred me to this collision center because he had excellent experience there in the past, on multiple occasions. Even with his recommendation, I did a lot of online research and read reviews before contacting Sterling Collision. Like many car owners, when it comes to my car, I’m very particular and very selective about who is working on it. Ray and James turned this otherwise unpleasant situation into an awesome experience. Everything was fast, prompt, exceptional. Attention to detail, quality of work, and customer service was beyond my expectations. I cannot believe how good of the job they did, and I’m taking time to write this review to let the others know. Don’t even hesitate - your car is in the best hands here. Not to mention, their facility is built to the latest standards approved by the most prestigious and exquisite sport car manufacturers. There is no other facility like that in California or nearby states. It’s as good as it gets. As I share my experience with the others, they are mentioning Sterling Collision as their best ever collision repair experience as well.

Rimo Seven

★★★★★

Edited 3 years ago

Freeway debris on my brand new 750 and I’m back to where they know how to take care of my BMW! Thank you Tiffany! Great work, excellent service and thanks for the process update by shop and aaa! AAA shop, they did good last time and I'm taking my car there again next week.

Francis Kumar

★★★★★

10 months ago

I brought my Jaguar into this shop and was immediately welcomed by Vanessa. I was in the process of filing a claim through Tesla Insurance, which turned out to be a frustrating and drawn-out experience. My vehicle ended up being in the shop for three months due to delays and lack of follow-through on Tesla’s end. Throughout the entire process, Vanessa kept me consistently updated and went out of her way to advocate on my behalf with Tesla. As a nurse manager, I can confidently say that if Vanessa were in healthcare, I would’ve hired her on the spot. Her dedication, professionalism, and genuine care for customers are rare qualities these days. The team is incredibly lucky to have her—truly outstanding service!

Bryan Wright

★★★★★

a year ago

Sterling Collision did an amazing job on my vehicle! They handled paint repair, buffing, and sanding, and the results were flawless. Ray is an outstanding person—easy to work with, professional, and most importantly, incredibly trustworthy. The entire experience was smooth, and the quality of work exceeded my expectations. I can’t recommend them enough! If you’re looking for top-notch service, Sterling Collision is the place to go.

James Le

★★★★★

a year ago

Had a minor fender bender/side swipe situation with my Miami Blue Macan. I did a little cross referencing at other body shops/collision centers and only Sterling had done work on the exact same paint and car as seen in the previous reviews. I specifically worked with Vanessa, who is a veteran in dealing with insurance. She made sure we had the case/claim number to attach our details to the vehicle so that everything could move smoothly, even when the insurance didn't even know what she was talking about. Vanessa is fantastic to work with and she gave prompt updates on the status of the vehicle. She even showed me around the shop which gave me confidence to work with them after seeing how organized, clean, and professional their crew is. Upon receiving my vehicle, it was washed and everything was clean. No extra miles and the gas level was where I left off (this may vary depending if vehicle sensors need calibrating). The damage virtually disappeared and I left extremely happy. I would absolutely work with them again and recommend to any who want their luxury/exotics fixed right as their shop regularly works with Porsches, Lamborghinis, Mclarens, etc.

LaKendra Moxie

★★★★★

a year ago

Just when I thought great customer service, integrity and fair prices were lost forever…I found Ray and Sterling Collision! They made time for an impromptu visual inspection, were 100% honest about my options, and refused to charge me labor for the 5 minutes it took to install the part. MIND BLOWN! This shop is the real deal…so thankful Land Rover Newport referred me❤️

Brittnie Villasenor

★★★★★

3 years ago

I have had an amazing experience getting my vehicle fixed here with the help of Bryan Mercado! He provided outstanding customer service throughout the entire process. My car looks brand new, I can’t believe it’s the same car! I am so happy! He made this process as fast and as efficient as possible! Would highly recommend this body shop to many others and would definitely be bringing my car back here if needed!

CJ Ruggiero

★★★★★

4 months ago

Brought my 2019 Audi A8L in after someone hit my car while it was parked. Immediately i knew that i came to the right place. Liz at the front desk was very cordial, helpful and friendly and my advisor Robert was as attentive as i would have hoped. The professionalism and cleanliness of this operation is unmatched. Sadly my car turned out to be a total loss but at least Robert went the extra mile to get an adjuster over to confirm the loss and provide his estimate speeding up the process. My thanks to the team at Sterling collision for making a bad situation easier to deal with personally.

C C

★☆☆☆☆

2 months ago

After multiple attempts to reach Brian Rivera regarding the Porsche emblem on my car that I had asked for after they did the repairs, he’s eluded communication and given me excuses the few times I have spoke to him saying he would reach back out. He never has. This is extremely unprofessional and I would not recommend this business due to the lack of communication and consideration that I have experienced regarding a piece to my vehicle that I rightfully own and deserved to be returned to me. Also there was a dent on my car after they did repairs and they said that was there prior!!! Which is not the case at all as I told Brian and had pics to prove it. He said they would fix it, unfortunately I was moving out of the area the next day after they had already had my car for a month!! This place is not professional and do not take your vehicle here.

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★★★★★

a month ago

MATTE Paint specialist for High End European and other High End Paint Jobs! Formerly known as "Sterling Collision", the name speaks for itself as the premier auto body shops in OC. The new name (CC Luxe) did nothing to affect the extremely high quality work and love and attention giving to your vehicle. Ask for Paula, she is the insurance expert that will fight for every dollar in our California BS car insurance landscape. Insurance Companies will do everything not to pay in CA, CC LUXE knows how best to navigate to get your car fixed, the RIGHT WAY. The master painter will not cut corners and do everything to color match perfectly. If you car about your car and resale value after an accident and need the job done right!, go to CC LUXE!

Wyatt Peabody

★★★★★

a month ago

I have worked with many bodyshops--all over the country--and this was (by far) the best experience I have ever had. The customer service is unparalleled--the team is knowledgable, efficient and kind. Their communication is exceptional, from the minute they receive your vehicle (mine came from Audi Mission Viejo), and I revived updates throughout the entire process. They dealt with insurance (saving me that miserable headache), and the final product was spotless. I truly cannot say enough about Crash Champions. THE best!!!

Selina Maeve

★★★★★

3 weeks ago

10/10 Exceptional service from start to finish! They went above and beyond servicing my BMW. The team ordered specialty replacement tires specific to my vehicle, installed new brake pads, and professionally resurfaced my brake rotors to restore them rather than automatically replacing them. I truly appreciated that level of honesty and expertise. Sean was incredibly knowledgeable and transparent. He easily could have recommended replacing the rotors at a much higher cost, but instead gave thoughtful, professional advice that prioritized what was actually necessary. That integrity is rare and deeply appreciated. Paula was also amazing — extremely friendly, efficient, and helpful. She got me scheduled quickly and made the entire payment process smooth and stress-free. Communication throughout the process was clear and professional. To top it off, they completed the work a full day earlier than expected and returned my car fully detailed inside and out. It genuinely looked brand new when I picked it up. The level of care, professionalism, and attention to detail exceeded all of my expectations. I would absolutely recommend Crash Champions to anyone looking for high-quality service and honest expertise.