Where is Brake Masters #185 located?

Brake Masters #185 is located at Brake Masters #185, 13758 W Bell Rd, Surprise, AZ 85374. You can find their exact location and get directions on the map provided above.

What is the overall rating for Brake Masters #185?

Brake Masters #185 currently has an overall rating of 4.4 out of 5 stars, based on 549 reviews from the community.

What are the opening hours for Brake Masters #185?

The opening hours for Brake Masters #185 are: Please contact the business at 16232379718 to confirm their current operating hours.

Best Car Repair in Surprise, AZ: Brake Masters #185

Daisy Anderson

★★★★★

3 weeks ago

If you need service at a fair price and information you can trust, Brake Masters on Bell Rd. will take great care of you!! I discovered this location from a friend and boy, was I impressed!! Not only did they explain my issues in a way that I could understand, but they got me in and out in under two hours!! The pricing was very fair and I will be back with my other vehicle shortly!! All the staff were very friendly and the waiting room was clean as a whistle!!

David Bundrick

★★★★★

2 weeks ago

Appreciated the great price for a full synthetic oil & filter change ($50) on my Camry, plus a complimentary tire rotation and fluid level top-off. Friendly staff at this Bell Rd, Surprise store. Its convenient location made it possible for me to do some shopping at Home Depot while I waited!

P B

★★★★★

2 months ago

Rick was great in explaining what my high schoolers needed on his 4x4. Adrian did a great job, clean & thorough job. We needed the squeaks to stop. They cleaned to front brakes(still had 70% on the pads) & replaced the rear that were original to the 2008. New rotors & lifetime pads. Now my son will be set for college or whatever comes next. Thanks fellas!

Amber Konen

★★★★★

3 months ago

I’ve been coming to this location for at least 5+ years now. Every time I come in the staff are friendly & helpful. They don’t try to upsell me anything I don’t need. They provide recommendations for repairs based off their inspection and the urgency of the repair, so that I can financially plan. Their prices have always been affordable & significantly cheaper than other mechanic shops in the valley.

Abu majed Mwary

★☆☆☆☆

11 months ago

The Arizona sun beat down on Surprise as my saga with a certain auto service center unfolded – a frustrating trilogy of visits within a single week, each ending in the same disheartening refrain: a two-hour wait or the suggestion to book an appointment. I still vividly recall the receptionist's repeated two-hour estimate each time I dared to walk in before scheduling. Desperation finally drove me online, where, after navigating a digital labyrinth, I snagged a 10:30 AM Monday appointment – a beacon of hope for a swift oil change before my workday commenced. Punctually, I arrived, handing over my keys with a sliver of optimism. But the question about the expected time frame was met with a jarring response: a staff shortage would inflate the service time by a staggering eighty minutes. I sighed, reluctantly accepting, my schedule allowing for a mere whisper of delay. Yet, reality scoffed at my meager expectations. Hours bled into one another, the hands of my watch mocking my dwindling punctuality. My car sat motionless outside, seemingly invisible to the bustling activity within. My repeated inquiries were met with hollow promises of "just a few more minutes." A full hour and forty minutes crawled by before my vehicle finally limped into the service bay. Another thirty minutes ticked away for the oil change itself, culminating in a two-hour and twenty-minute ordeal! My scheduled half-hour pit stop had ballooned into a two-hour and forty-minute black hole, leaving me ten minutes late for work. The irony was a bitter taste – I had waited far longer with an appointment than the initial walk-in estimate. At the cashier, emboldened by frustration, I requested a discount – a small acknowledgment of their egregious disregard for my time. The answer was a curt refusal, the flimsy excuse of a missing employee offered as a shield. I felt a surge of indignation, a profound sense of being dismissed. Was I expected to simply drive away, risking the same time-wasting gamble elsewhere? Or did this blatant error not warrant a simple apology, a modicum of respect for my time as a customer? Adding insult to injury, my family and I have three vehicles registered at this very center for oil changes, brake services, and other repairs. We were, it seems, "inconvenient" customers, not worthy of the attention lavished on those who leave their cars indefinitely. Where, I ask, has the basic tenet of customer respect vanished? Where are the proactive gestures so common in other businesses, the attempts to compensate for unintentional delays? This establishment, it appears, caters to those with endless patience, while those with schedules are left to languish. The lesson learned, though bitter, is clear: appointment or not, prepare for a significant time warp at this service center. A Message to the Owner of This Establishment: Sir/Madam, this is not a casual complaint; it is the frustrated cry of a customer who feels betrayed after placing their trust in your services. Three vehicles, representing a family's ongoing needs, were poised to be loyal patrons of your business. Yet, this flagrant disregard for customer time, this nonchalant attitude towards delays born of apparent disorganization, casts a long shadow over your commitment to customer retention. The stark contrast between the repeated two-hour walk-in estimate and the far longer wait after booking an appointment reveals a profound disrespect for your clientele's schedules. A gesture of goodwill – a complimentary oil change for my vehicles, a significant discount on future services – would not rewind the wasted hours or erase the inconvenience. However, it would serve as a powerful message: that you value your customers and are committed to earning back their trust and satisfaction. Will you heed this outcry? Will you transform this negative experience into an opportunity to demonstrate your dedication to quality and customer care? Or will you choose to lose a loyal customer and the ongoing revenue from three vehicles? The ball is now in your court. And I, a disappointed customer, await y

Will never be back. I’ve been in 3x! Went in for new brakes & needing a new serpentine belt. $500+ later Left and the next day, brakes were grinding. Had to take it back, a piece of metal was scraping on the NEW rotors. Cool, fixed Week later, brakes smelled like it was burning , again had to go back & found out the wrong serpentine belt was added. Had to leave my vehicle to have it changed. Go home and later that evening I hear SCRAPING coming from the bottom of my car. Get under to see this giant piece just dragging on the ground. With fluid leaking. Had to come back for a 3RD TIME. Rick cut me off and asked for my keys without letting me finish my sentence. Rick stated his techs shouldn’t have taken this off to fix the belt issue. Said he’ll fix it, came back to tell me i hit something and that it just “fell off” and the bolts were rusted. But never ever had an issue! My car sat at home from the time I left the brake masters until Monday morning (due to them being closed Sunday!) And here I am writing this, and the belt issue is STILL an issue. Absolutely avoid this place! It’s been one thing after another.

Mike Cowan

★★★★★

3 months ago

Friendly and courteous staff got to my vehicle right away, and I was happy with the job they performed.

Steven Anderson

★☆☆☆☆

Edited 4 years ago

The store itself was great, didn’t have any issues. But beware of the brakes. We payed extra for their lifetime warranty and didn’t even last us 2 years before they rusted and not drivable. They did not honor the lifetime warranty so now I was stuck buying brand new brakes somewhere else. Money is not worth the cheap quality.