Brakes Plus

BRADLEY DODSON

★★★★★

a month ago

When we moved to the area, I came to this location to have my brakes done on my 4Runner. The staff was excellent and showed from that first trip that they care about the customer experience. They called to let me know that they had accidentally forgotten to give back my key for a locking lug on my tires. This was huge as I do a lot of back country driving and was literally heading out to camp that day for a week. Since then they have become my go to for oil changes and brakes. Along they way, David and JB have gone above and beyond to help me identify a suspension system issue that could have caused huge problems. They earned my trust by pulling me back into the bay and showing me the issues in person. Of course, I chose them to do the repair/replacement work. This week, I had severe grinding sounds coming from my steering and braced myself for a potentially expensive repair. David took my truck and looked over the entire steering system and found that all the noise was being caused by something he could address easily and quickly. I had braced for rack and pinion replacement talk and instead David showed me that those components were all good and what he did to fix the noise. He gave me some advice on a tire that is wearing early and recommended I have the tires rotated and checked by my tire company. Every person hopes to have a mechanic that you can trust and David, JB, and the team at Brakes Plus in Westminster have become those people for me. I can't recommend them highly enough - whether for brakes, oil changes, or full service needs. I appreciate this team greatly!

Jim Brown

★★☆☆☆

a month ago

My truck needed brakes, so I was looking for a local place. I used Christian Brothers once before, but I found them a little shady. Thought I would give Brakes plus an opportunity to earn my business, especially since it was brakes that I needed. Dropped my truck off at 4:00 on a Friday afternoon. After performing an inspection, the employee showed me what the work and parts that needed replacing. No problem. I told them to rotate the tires and give me an oil change while they’re at it. They indicated that my truck may not be finished until the next morning around 9:00-10:00. No problem. 9:00-10:00 on Saturday morning came and went. Noon goes by, no call, 2:00 goes by, no call, then , at 3:30 I call them. That’s when the excuses start. I asked them, “why haven’t you called to advise me on the situation and time my truck would be ready?” They told me that they should have called. Yeah, no kidding. Finally, at 5:00, I get my truck back. They knocked a few dollars off the service, but I would have preferred some communication. Totally screwed up my day. I have four vehicles that I service. It would be great to find a dependable, professional shop that I could count on for the simple maintenance that’s needed for those vehicles. I go to great lengths to buy and do business with local merchants, but being local doesn’t make a business favored, it has to be earned. I’ll keep looking.

Katherine Borda

★★★★★

3 months ago

I had an excellent experience working with Richard during my car service. From start to finish, he was professional, attentive, and incredibly helpful. He took the time to explain everything clearly, made sure I understood my options, and ensured the entire process was smooth and stress-free. It’s rare to find someone who truly cares about both the service and the customer experience, and Richard definitely does. I truly appreciate his support and would highly recommend working with him.

Jesse Greene

★★★★★

3 months ago

Richard gave me top notch customer service today and I am very grateful. He got me two lyft rides and recovered my cell phone from the first driver. He went out of his way to try and find where I lived, as I had no way of calling, until I went to the grocery store to use their phone. He perfectly explained everything that was wrong with my car which helped me make the decision to get the repairs done today. Thanks so much for doing me excellent service. I will be for ever grateful. Thanks again. If I could give more the 5 stars I would. Richard deserves 10 stars!

emilio lopez

★★★★★

a month ago

Alan at Brake Plus was great to work with. He was professional, honest, and explained everything clearly before doing any work. The service was quick and done right. I really appreciate the good customer service and would definitely recommend asking for Alan if you go to Brake Plus.

Chris O'Brien

★★★★★

3 months ago

I’m a professional driver. I have lived near 120th and Sheridan for several years and I’ve tried all the auto shops in the area. All of the experiences were not great and a few were really bad. I finally tried the Brakes Plus on 120th and Sheridan. This shop is amazing. The work is fantastic and the staff there know how to work with people. I was in today and worked with Richard who is a Service Advisor. He cares about me, but while we spoke about his day I noticed that he really cares about the people who work there, and about creating a safe environment for them. This is important to me. This is the only place I trust and they will get all of my business.

Tina Jacobson

★★★★★

3 weeks ago

This is my second time coming here and I love the customer service. I was stuck in traffic and very late for my appointment and they took me last moment. I love brake plus and I will continue to be a patron here and then refer my friends thank you bird who worked on my car I appreciate you.

Kimberly Miller

★★★★★

a month ago

Oil change, suspension work, thermostat replacement, I bring my car in monthly since I have my own driving business. These guys take great care of me and give me great prices.. highly recommend!! Manager Andy Witt is Awesome!!!!!! Lady On the Run, LLC

Ann Espey

★★★★★

2 months ago

They went out of their way to make sure everything was right! Due to another company losing my locking lug nut tool, my appointment time was messed up. I was able to get the tool back and they told me to come back even though the work would put them past closing time. The nicest group of people you could work with. Highly recommend!

Odie Matthews

★★★★★

2 months ago

This location went above and beyond and did a phenomenal job! Richard, Andy and Chad all were extremely helpful, kept me updated every step of the way with any issues they ran into and in the end came through to deliver everything they promised and even were able to avoid some serious damage when they thought that that was the only way to get my rim off. Their pricing was great, they’re customer service was my favorite, and I will definitely be back here again!

Zealand L.

★★★★★

5 months ago

When I pulled into the parking lot, I saw Richard cleaning up trash in front of the shop. He quickly asked how he could help and got me set up for an alignment I had scheduled the day before. They finished the job quicker than promised and Richard along with my cars mechanic personally walked me through what they did before sending me on my way! Highly recommend this brakes plus, and you are lucky if you get Richard helping you out!

Jesse Collett

★★★★★

2 months ago

We had a string of bad luck with my wife’s car and the staff here were always so kind and understanding, especially Richard! They worked with us within our budget and were always helpful and transparent. This is definitely our go-to Brakes Plus!

Blake Taylor

★★★★★

3 months ago

Have been going to Brakes Plus in Westminster for the last few years and they always do a great job and are fair in their pricing and do great work. The team stayed late to fix my vehicle as I run a limo business and need to have my vehicle in the same day. Richard did an awesome job and I would highly recommend them for any brake or oil change. Thanks for the help Richard.

Jess Nowell

★★★★★

2 weeks ago

My new go to mechanic! Andy and his team were super knowledgeable, helpful, and the opposite of predatory when it came to giving me an honest/reasonable quote. Will be back for all my car servicing needs!

Melissa Villiard

★★★★★

2 months ago

Richard and the team made this entire process seamless from start to finish. Not only did they pay attention to every detail but they talked through each of their recommendations. Highly recommend coming here and I know I’ll be coming back here for maintenance!

Sarah Ellis

★★★★★

2 months ago

Richard and his team have been an absolute pleasure to work with. I have an older car that has a lot of problems but they helped me get affordable rates to get it safe to drive in interim while deciding on long term goals. Very kind and honest as well as straightforward

Tracy Delventhal

★★★★★

5 months ago

Andy was amazing. I haven't had that level of customer service at a mechanic in years. Whenever you take your car to the dealer they nickel and dime you for everything. I have never had that experience at Brakes Plus, they do a great job and it's super affordable.