Google Reviews
Kitty Kat
★★★★★
7 months ago
I get my car insurance here and all my maintenance done here. Ive trusted the mechanics for a long time and had my Versa for 9 years, they only worked on it. I ended up selling it to him to put on the lot here.
Shirley Holt
★
☆☆☆☆
6 months ago
Do not take your car to Broadway Auto Repair in Garland, TX. The manager, Erik, is completely unsympathetic and dismissive, and the technician, Ruben, was extremely rude and disrespectful—not just toward me, but toward women in general. I brought my daughter’s car in for a part replacement. From the start, their attitude was rude, but I gave them the benefit of the doubt. I paid upfront for the part they ordered, but they never communicated when it arrived—I had to keep calling just to get updates. After waiting 3–4 days, they finally received the part. I dropped the car off early in the morning as instructed and was promised same-day service. Again, no communication. I didn’t get the car back until the following evening. Ruben claimed the car was safe to drive—even though my daughter has a baby she drives around with. Yet the car was still having issues. I took it to another shop for a second opinion, and they confirmed the exact same part still needed replacement. When I called Broadway Auto Repair about it, they refused to take responsibility and said I’d have to pay another labor fee for them to fix their mistake. This shop uses cheap parts, overcharges, and takes no accountability for their work. Erik offered no help whatsoever and insisted they weren’t liable. What a joke. Save your time, money, and frustration—avoid this place at all costs. They are unprofessional, dishonest, and completely unreliable. You’ve been warned.
Ann B
★
☆☆☆☆
Edited 6 months ago
A part they replaced went out less than 6 months after installing and when we took the car back to be checked they charged $85 diagnostic fee and said they couldn't fix the problem. Had to take to another shop and pay another $900 to replace the same part an oil filter housing.
Anthony Perrone
★★★★★
Edited 2 years ago
Great place , team takes care of all my needs as well as getting my truck detailed. Cornel is a passionate, understanding, caring guy who will do his best on price and unbeatable service!
Ali Malik
★★★★★
2 years ago
My go to place for all my mechanical needs. I used to be looking for shops I could trust but the owner himself is also around, very good people and they make sure to do right by your car, would recommend!
Edward Trevizo
★
☆☆☆☆
a year ago
Friend of mine went here for an oil change and an inspection (cost a little over $200). Apparently they didn't tighten the drain bolt so the car was steadily leaking oil when she got home in her garage. She returned to the shop the next day and the shop said they wanted her to pay them $75 just to find out what the source of the leak (like a diagnostic fee), and then plus the cost of labor to fix the leak. She is not one to argue with people and instead she ended up going to some other shop near by and they showed her how loose the drain bolt actually was. That shop tightened the bolt and they even topped off the oil for her at no cost simply because they felt sorry for her experience with the Broadway Auto Repair shop. Only posting her experience on her behalf, but Broadway Auto Repair should be ashamed of this kind of behavior. I will actively advise people in the area to avoid this shop.
L.D. White
★★★★★
a year ago
I needed a door handle replaced on my car door & Rueben was so AWESOME! The work was done quickly, even tho my door had to be taken apart to get to the inside to make the handle work. He was nice, professional & incredibly knowledgeable. He even looked @ an oil leak & explained what needed to be done. His prices were realistic. I'll take my car to him anytime. So glad that I found a mechanic that I feel I can trust. Great service!!! Thank you, Rueben!!!
David Castro
★★★★★
a year ago
Excellent experience today. Went in and asked for inspection they did it right away and got my oil change done as well. I had great service they were happy to help. Highly recommend.
Benjith Sam
★★★★★
2 years ago
This was my first experience getting my car fixed at this shop. The staff was extremely helpful, and I want to particularly mention Erik for his expertise in assisting me with my concerns. I highly recommend going here. Thank you so much for your genuine service.
Couralyn AI
★
☆☆☆☆
a year ago
NOT Trustworthy. Lower crust of society individuals that pass along their credit/debit card processing fees to customers. We witnessed them this evening blatantly lie to a young man that his debit card requires a processing fees that he must pay. The father jumped in and said it wasn't true, unfortunately the young man had already pressed the button to pay the processing fee. The company refused to refund the processing fee to the young man. I truly feel for anyone that utilizes this location. If they will lie; they will cheat. Unfortunately, this company is what gives used car sales and repair a bad name. Lastly, I wouldn't believe the positive reviews, they are probably from a paid service to mask the negative reviews.
Prayaholic Epting
★
☆☆☆☆
a year ago
Absolutely horrible!!!! My husband's vehicle is still not repaired right after this shop being paid. I'm so angry, but God's going to repay. You can't mess over God's people and think HE won't intervene.
Ginny Lyn
★★★★★
2 years ago
I needed help with my Saturn 2000 taillight and they were quick and professional. I chose them from other Google reviews and I agree, these guys know their stuff and are reasonably priced. Definitely my go-to from now on, thank you!
Linda
★★★★★
2 years ago
I will definitely recommend this place, I don’t know if they will be able to fix your particular problem, but I would check this place first. We have been taking our vehicles to this place for years with different problems, or just for oil change and every time I have been satisfied. I have taken my vehicles to other places only when this place have been real busy and for some reason a can’t wait, but this is our 1st place to go to. They are always busy, but they try to get your vehicle ready as soon as posible. They have reasonable prices, always good job on my vehicles.The mechanic that always talk to and have worked on my vehicles, his name is Ruben, he is honest and knowledgeable, if it’s something he doesn’t do or can’t do he would tell you (he would still try sometimes, but he lets you know) Now days Its hard to find honest mechanics that know what they are doing, I’m glad I found this place.
Binu Varghese
★★★★★
2 years ago
I came here for my vehicle's inspection, and met Erik. He was really nice and courteous. The interaction was so positive that it makes me want to go back for future needs. I highly recommend this shop for your needs. 5 STARS FROM ME!! ⭐⭐⭐⭐⭐
Keith
★★★★★
2 years ago
Broadway Auto is the best! I've needed my AC serviced for a while, and all I've gotten are unreasonable quotes without so much as a look under my hood. Broadway Auto took the time to look at my car and tell me exactly what it needed and why. Best part is they saved me time and money by identifying the issue and fixing it faster than I expected. I can't say enough good things about them.
Brendan Cooper
★★★★★
3 years ago
My engine was overheating so i dropped my car off first thing in the morning. They diagnosed the problem Incredibly quickly and repaired it the same day. The service was Fast, professional, and competitively priced. If I have issues with any of my cars in the future I'm taking them here.
Angela Jackson
★★★★★
2 years ago
Had my truck serviced today at Triple A. They took very good care of my truck got me in and out. Great price. Michael was a great help and will be back for my other repairs.
Fatima Z
★
☆☆☆☆
2 years ago
Please be very careful with this business. The owner is unimaginably rude, disrespectful and 100589% unprofessional. The business ordered a part for my vehicle, which they said I needed for a repair. I moved by the time they received the part, I asked if he can mail it to me since it was specific to my vehicle. The owner, Cornell, mailed it to me and to my complete inconvenience the part was totally wrong and didn’t even belong to my vehicle. Completely useless. When I asked to send it back and have my money returned he screamed, yelled, cussed at me and refused to send me back my money in return for the wrong part- plus shipping cost. Literally left me in tears after being on the other end of this man’s rage over the phone for asking for a refund. Now I’m out of my money and stuck with a useless part that doesn’t even go to my vehicle.
Clyde Millican
★
☆☆☆☆
a year ago
The shop quoted me a price for a job and the owner called and said that a error had been made and the deal was off and I needed to pick up my car. When you make a deal with a customer it should be kept, no integrity in my opinion, would never recommend this shop to anyone. No stars, but that is not an option.
Mike Solis
★★★★★
a year ago
Called in a week ago about pressing out and in a wheel bearing. Was told a price and that if it was easy they would give me discount after I brought them everything and they did there magic they had me out of there in ten minutes and gave me discount from Eric at the desk and Ruben the ase cerectified mechanic I will say this is the place to give a chance
