Buick GMC of Springdale Service Center

Waylen Bradley

★★★☆☆

6 months ago

Scheduled appointment over a week in advance for 7am. No call by 3pm so I called and was told "1 recall is done but not the other, let me have your service advisor get back to you". After no call, I call back and my service advisor proceeded to tell me "we're backed up and haven't started on it yet, we'll get it in first thing in the morning". First issue I've had with this dealership as they usually do a good job but this one left me without transportation unnecessarily.

Kelly Gill

★★★★★

5 months ago

Crain has been an excellent dealer. I get my oil change here and they always check for other repairs etc.and suggest repairs and maintenance. I am very happy with their service. Very professional and polite and friendly. Thank you

Tom Smith

★★★★★

a month ago

We appreciate the service we get at crain and also appreciate the kindness of one of the salesman named Garrett who took time to explain why our backup mirror was doing what it was doing

Beverly Denzer

★★★★★

4 months ago

Crain Service Center has always been a great place to work with. Appointments can be made easily and in a timely manner. The service staff is always friendly and they go out of their way to make sure our needs are met. We are satisfied customers and would highly recommend others to use Crain for their needs.

Carolyn Baldwin

★★★★★

4 months ago

A great experience today taking my Yukon for service! I was greeted by Harrison & promptly took care of starting the appointment. Kept me informed & came to me with options. I opted to do a little more than I had expected & needed to get home. Provided a driver to take me home & then called when it was ready & to tell me they had a driver on their way. Appreciated the great customer service!

Danylo Ramirez

★★★☆☆

a month ago

honestly 50/50 here i took my truck night before because supposedly scheduled a transmission flush and they did everything but a flush but overall ain’t too bad

Dallas Sprinkle

★★★★★

2 months ago

Every time I’ve used the service department at Crain Buick GMC in Springdale, they’ve always done exactly what I would expect from a service center. I typically end up working with Harrison; he’s professional and straightforward about what’s going on with the vehicle and what’s needed. It’s been a very drama-free experience with no surprises.

UserOne ReyCora

★★★★★

a month ago

I simply love the fpv of inspection live feed while servicing vehicles gives you the benefit of the doubt, of overthinking what issues it had, has or will have. Satisfaction guaranteed. Driving of the lot I was completely at ease.

Carolyn Blackfox

★★★★★

2 months ago

I love my envision. Every one was very nice Made my buying a breeze. Roberto was a great salesman very helpful. Will buy here again. Was quite for there repairs.

Damon Stringer

★★★★★

4 months ago

Mr. Tony Gamez was outstanding to work with. He was was very friendly and responsive to questions. In addition, all Crain team members that I came in contact with were very polite creating a warm friendly atmosphere. Had 4 new tires put on at a great price and very quick! Highly recommend this company!!!

Matthew Wilson

★★★★★

2 months ago

Garrett Sullivan at Crain Buick GMC in Springdale was outstanding in helping my family find the right car for my daughter. We had a few setbacks early on, but Garrett and his team stayed patient and worked hard until they found the perfect fit. After the purchase, there were a couple of minor details that needed attention, and the Service staff took care of everything free of charge. I truly appreciate this team. If you’re looking for a salesman who is honest, patient, and hardworking—someone who shoots you straight—Garrett Sullivan is the person you want to work with. He will take care of you. —Matt Wilson

Caden Taylor

★★★★★

2 months ago

I recently had to take my truck for an engine recall. Once it was inspected I was notified it failed and needed to be replaced. Tony Gamez in the service department was phenomenal and made sure I was updated every step of the way throughout this process. He made sure everything was squared off before sending me on my way. He will be the reason I continue to take my truck here for future services.

Rosalee Marshall

★★★★★

3 months ago

I have used Crain GMC Springdale for all my service on my 22 GMC Canyon I bought at Superior siloam with 10,000 miles but Crain is closest to my house & on way to from work…. I’ve done routine maintenance & GMC warranty work thru them and found they are great, friendly, and the only issue was GMC getting parts in a timely manner (not their fault). Josh, Chris, & Harrison are the main guys I talk to in service & they do a great job. I have used their courtesy shuttle before as well…. They are backed up on a waiting list for a loaner if your rig will be in the shop a while I found out. So far they’ve replaced a module for my OnStar, worked on my air conditioner, replaced the thermostat hosing, thermostat, & temperature sensor. Thank God for warranties. This was all under either bumper to bumper (30,000) or my power train (60,000) but they also work w CNA which I also purchased top package w $100 deductible up to 100,000 miles. I’m currently at 54,000. If you do use CNA turn in all your problems under one ticket so your charged only 1 deductible too….I’ll continue to use Crain GMC Springdale for all my GMC needs!

ShannanD Brink

★★★★★

a month ago

I have had nothing but a positive experience with Crain and all the employees there especially Garrett who is the one who sold me my new car. I love my 2025 Buick Envista and the way they did my first service was phenomenal. I truly appreciated the video of my service afterwards. Thank you!

Nicholas crenshaw

★★★★★

2 months ago

This most recent visit has been one of the better visits. So often you are left questioning if the suggested repairs are worth it/ necessary. I was left with more answers than questions. The tech utilized a video inspection and explained all the maintenance items that would help sustain the longevity of my vehicle. This was the best touch of professionalism I have experienced at a dealership in a long time.

Bradley Snyder

★★★☆☆

a month ago

They did a good job doing the service on my truck but they had my truck for a month and they were not calling me updating me much I had to call and ask what was going on! Tony is great other than that he handled all my issues and was pretty straightforward about everything that needed to be done. Overall it wasn’t a horrible experience I just wish i got my truck back a little sooner and got updated on what’s going on at least once or twice a week.

Danny Fietkau

★☆☆☆☆

Edited a month ago

If you were to look up the definition of mismanaged, rude, and unprofessional, you would find this dealership. I have never been so disappointed—not only with the service this dealership claims to provide, but also with how I was treated as a customer. I brought my car in October 2025 for a neutral safety switch issue. What should have been a relatively simple repair turned into a nearly five-month ordeal, during which I was without my vehicle far longer than anyone should reasonably expect. From the very beginning, communication was abysmal. There were multiple occasions where I waited on hold for over two hours, calls were never returned, and yet the dealership later claimed they were “waiting on me” despite never reaching out. Any meaningful communication only occurred after I escalated the situation to General Motors’ home office, which should never be necessary just to get basic updates on a vehicle. As time went on, it became clear the problem was never properly diagnosed. Parts were replaced based on guesswork rather than a confirmed root cause, resulting in unnecessary repairs and additional charges. At one point, a mechanic actually told me that my guess was as good as his regarding what was wrong with the vehicle. That statement alone is deeply concerning, especially coming from someone who is supposed to be a certified professional. To make matters worse, my car was returned to me in worse condition than when I brought it in. When it was initially dropped off, the issue was isolated to the neutral safety switch and the rest of the electrical systems were functioning properly. When I was finally able to retrieve my vehicle, it was no longer in a functional state at all—to the point where the dealership had to ask me what the mileage on my vehicle was since the odometer suddenly was no longer working. On top of all this, the staff was extremely difficult to work with. Rather than being helpful or solution-oriented, interactions were consistently rude, dismissive, and unprofessional. Of everyone I dealt with, Harrison (Service Center Staff) and Derek Calhoun (General Manager) exemplified this behavior the most. Instead of helping resolve the situation, they repeatedly put up roadblocks that delayed the release of my vehicle. The final straw was being asked to leave work early and drive to the dealership for a conversation that easily could have been handled over the phone. Once I arrived, their “solution” to not being able to fix the problem—after making it worse—was to suggest that I purchase a different vehicle from them. At that point, it was clear they were no longer interested in resolving the issue, only in extracting more money. Overall, I am extremely disappointed with how this situation was handled. This dealership took a manageable issue and made it significantly worse through poor communication, ineffective diagnostics, and unprofessional conduct. I strongly caution others against using this dealership for any service. Based on my experience—and others I’ve since learned about—I would not be surprised if this happens again to another customer.