Caliber Collision

Erica Scarlett

★★★★★

4 years ago

Catlin worked on my car. The customer service was amazing she kept me informed all through the process. I am very pleased with the work that was done on my vehicle it looks brand new and I will most definitely recommend this place of business to others. She even handled all the back and forth with the insurance company and made sure that my claim was paid when it came time for my retrieval of my car the process was simple. If I could give them 10 stars I would that's how pleased I am.☺🙌🏾 oh did I forget to mention the lifetime warranty

Christopher Pulley

★★★★★

4 years ago

I had a GREAT experience here today with Victoria the service advisor who constantly kept me well informed about the status of my vehicle. She communicated clearly and listened to my concerns and remembered every detail. I will definitely be coming back, and I encourage others to use this location as well. Happy and Satisfied Customer!

Chris Pulley

★☆☆☆☆

a year ago

Do not go to Caliber Collision on Ave. M. Part was (supposedly) ordered 2 weeks ago complete with estimate that didn’t even have to go through insurance. Appointment was this morning and guess what? No part was ever ordered and the past 2 weeks of needing repair was wasted time and broken promises. Oh, and they couldn’t tell me when the part would be available. Problems were obvious from the first visit with having a wait for the guy to talk on the phone which was more important than being there for the customers already in the office. Having an appointment made no difference. The person responsible did apologize and take responsibility and told me this isn’t even his job! When I asked to speak with the manager, he told me the GM was out this week. Well I guess we know wherein the problem lies.

Darrell Compton

★☆☆☆☆

2 years ago

Long story short the wife and I's car had a deer run into the passenger side front quarter and right side door the Wed before Christmas.Contacted the insurance company and Caliber was one of the options and came highly recommended seeing as we know someone who works for Caliber. Was supposed to pick up the car today but no dice. Knowing our insurance company cut them a check before we even turned the car in you think they would order the parts they needed right then but no that didn't happen. So keeping our car another 9-10 days is unacceptable. Will not be using them again. PERIOD! Especially when I can order the parts needed off freaking eBay!!!!

Nabil Diab

★★★☆☆

a year ago

Caliber Collision was delayed with the delivery of my vehicle but it was not their fault. Delay on part service. The concern is that they did not notify me that they are still waiting on a part. I found out that the car was still not ready on the day I was told through a message that it will be ready. The staff were courteous and were busy.

Daniel Christenson

★★★★★

a year ago

Caliber collision helped me with small problems with my tailgate on 2 separate occasions at no cost. I wanted to use their services to fix a bent rear bumper. Unfortunately they’re all booked up and I’m only in town for a couple weeks. That’s the way it is with shops that do good work. I can leave a good review though.

Joseph Drake

★☆☆☆☆

8 months ago

Postponed my repairs by a week, did a bad repair job didn’t include the all clips that should’ve held the bumper on firmly and equally only added the top clips to the bumper. Didn’t clip the bumper to the wheel well so the air pushed it back onto my tires. On top of all that the woman they have run the secretary’s desk is antisocial and the repairmen aren’t communicative about their postponement of your work until their shift is almost done. I paid 500$ and my insurance handled the rest (3,500 total roughly) for them to half ass the work.

Michelle Platko

★☆☆☆☆

8 months ago

If I could give zero stars I would. I unfortunately had a bad experience coming here for my very first time. I asked if they can take a look at my car for an estimate for a dent on my car. The lady that works in the office immediately asks what kind of insurance I have and then she recommends me to contact my insurance on what company to go to. What’s worse is that as we were leaving we seen her walking to her vehicle as if she was leaving for the day or taking a break and it made me feel like she didn’t want to assist me accordingly. Very disappointing and hopefully this can help their customer service. I left and went down the street to Tubbs paint and body shop and I immediately got 5 star service less than 5 minutes.

Diana massey

★★★★★

a year ago

I had my Honda repaired at Caliber Collision and I’m totally pleased with their work from day one leaving my car and picking it up on completion day. Staff was professional, friendly, helpful. Anthony kept me informed on the status of my car and job was completed on expected day! I highly recommend them!!

Mal Fr

★☆☆☆☆

a year ago

Took my vehicle to get looked at they stated there was no hail damage. Reporting to the BBB and will not recommend. How is this not hail damage?

Ryan’s Sheetmetal Designs

★☆☆☆☆

a year ago

Communication started off great. I was given an estimated timeline and text messages were flowing with what was going on. Then everything changed. My car was dropped off for a front bumper replacement amongst whatever else got damage from hitting a raccoon on my way home from work. A job that was supposed to take a couple of weeks ended up taking a total of 3 months. It supposedly took 9 headlights to get the correct one and one that wasn’t broken. I have been working on cars my whole life and have never even heard of that. Anyway, while the car was waiting for a headlight it was parked outside and got blasted by hail. Now my $2500 repair turned into an additional $10,000 repair that my insurance company had to cover but the shop paid the deductible. I was told the hail damage repairs would only take a few days to repair. A few days turned into a few weeks which turned into a month and a half. I was given at least half a dozen dates when it should be ready. On the day I finally go to pick it up there was body shop trash in the trunk, the trunk didn’t close properly, the hood insulation wasn’t installed, and there was body work dust all in the car. They got the insulation installed which I had to wait an additional hour for and looks like it’s probably going to fall off and then I left. I went to fill up with gas and noticed primer overspray on my gas cap, overspray on my drivers quarter glass, and overspray on the windshield. Next, 3 days after picking the car up the weatherstripping between the headlight and the fender is coming off. 3 months in the shop for a front end repair and then hail damage repair and you would think that upon picking it up that it would be perfect. Poor communication and poor quality workmanship. I have no idea why USAA has this shop as a preferred shop but the lifetime warranty isn’t worth it if I am going to have to keep going back to get things fixed that should have been taken care of before I picked it up the first time. I only picked my car up 5 days ago and saw all this. We’ll see what else I find as time goes on. Do not recommend.

Cody Bass

★★☆☆☆

a month ago

Insurance sent me here to get my ignition replaced after and attempted burglary ……fixed the ignition no problem but returned the car with a bad battery that didn’t charge now and never changed the door key so now I have a dead car I can’t unlock even with the three keys they gave me and they don’t know where my original key is so guess who’s gunna have to spend more money to get a new lock on his door and the ignition so they match thanks for all the help caliber

Blair Geer

★★★★★

4 months ago

I totaled my car, and live out of town. However I work in Temple two days a week! I left things in my vehicle. The hours I work are outside of their normal hours. One of the staff members, Anthony, offered to bring some things I left in my vehicle. He went out of his way to deliver them to me on his personal time and I am so thankful! They have been so accommodating and helpful through out this experience!

Paul Ainslie

★★★★★

2 months ago

This location of Caliber Collision is the best! The staff goes above and beyond to do the job right. I've been taking my vehicles to this location for a few years now and they are always super helpful and their attention to detail is perfect. My daughter had to have some work done at a location in the Dallas area and it was not done correctly. She had several complaints and they did not correct it. We brought her car to the Temple location and they jumped through hoops to correct all of the issues. I cannot praise them enough.

Fred Malbrue

★★★★★

3 months ago

This is the second time I have had to use Caliber Collision to fix my vehicle after an accident. The first time I got good service. This second time the service was even better. Ms Victoria did an excellent outstanding amazing job handling the repair of my vehicle. She listened to my concerns and got them all addressed. She got everything repaired the right way and she went out of her way to make sure everything was done. She also kept me updated every step of the way from start to finish on when they were through with my car. The shop did excellent work on my car and it looks brand new. You would never know it's been in two accidents. Of you want all around great service. I recommend Caliber Collision here in Temple TX. You will be glad you did and you will tell your family and friends. Just like I do. Don't go anywhere else if you want the best service. Save yourself the hassle and headache and bring your car to Caliber Collision. Your welcome! Fred

Rebecca Bennett

★★★★★

a month ago

I worked with Victoria through the whole process of getting my car fixed and she was wonderful. After I left the dealership, I just so happened to need to us my horn to honk at someone and it didn’t work. I thought it had worked before I brought the car, so I called her up and she said bring it back by and we’ll take a look at it. When I brought it back by I was greeted by Anthony who was also so helping and polite, relaying to me that they would make it right and get me fixed up. They found the problem and fixed it within 20 min. Also, the front desk guy was super nice as well. I would recommend them!

Carrington Morgan

★★☆☆☆

a month ago

Giving 2 stars because despite the horrendous communication and extreme delays, they did a good job repairing my car. I dropped my car off on December 16th, and it was not ready until January 20th. Before I ever dropped it off, we paid in advance specifically so the parts would arrive beforehand and the repair process could be expedited, as the shop knew we were on a tight timeline. Despite this, I was repeatedly told my car would be ready by a certain date, only to arrive and be told it would take another week. This happened three separate times. Each time, I was reassured that my vehicle was a “priority” and that they were “expediting the process,” which turned out to be completely untrue. On January 6th, I was told my car was moving to paint. By January 14th, it still had not been painted. When we finally pushed for a real explanation, we were told that the mechanic only works on each car for about an hour at a time before moving on to another vehicle, rather than completing cars in the order they were brought in. This system was never communicated upfront and explains the constant delays and broken promises. While the gentleman at the front desk was kind, everyone else showed no urgency, accountability, or compassion for what was an incredibly frustrating and avoidable situation. The lack of transparency and repeated false timelines were unacceptable and caused major inconveniences. I will never bring my car here again, and I strongly caution others with a deadline to take their business elsewhere.