Caliber Collision

Kim Shammas

★★☆☆☆

a year ago

Despite the shop being 5-star rated on my insurance's list, my experience was a complete disaster. After a minor fender bender, my car was in their possession for a staggering 3 MONTHS, ultimately being declared a total loss. While I acknowledge that the shop was generally good at communicating throughout the process and provided a rental vehicle, these positives are completely overshadowed by their serious shortcomings. Early on, they discovered significant frame rail damage, requiring extensive repairs. Despite initially declaring the car 'done' and ready for paint, subsequent quality control checks revealed major welding issues. I was told by the manager, "unfortunatly we don't know the quality of these guys work untill we see them do it. " The shop then ordered replacement parts multiple times, only to learn that a crucial part for my 3-year-old car was no longer manufactured. This information should have been uncovered much earlier, preventing unnecessary work and delays. This ordeal caused immense inconvenience. I incurred significant costs for transportation, rentals, and childcare. The shop's lack of attention to detail and apparent inability to handle complex repairs ultimately resulted in my car being totaled. I strongly advise against choosing this shop for any vehicle repairs.

Jarrod James

★☆☆☆☆

a year ago

I have a serious problem with lack of professionalism and quality of work. I had to go back numerous times and still have issues. Communication seemed good, they seemed on the level. I was not rushing them. I just wanted it fixed, check in hand from insurance. Went in to pick truck up late in day and spoke to writer jayson. Truck was dirty as you can imagine, you would think i bring in damaged truck. You should clean and inspect for damage, correct and clean so customer can appreciate it. Not here! Even so being late in the day i still noted that reworked door had numerous paint flaws, the aftermarket door handle was junk and looked horrible and barely opened the door. Door moldings on the tail end peeling up since they reused. Got a genertic aftermarket used driver mirror. The rear door was sticking up 1/4 to 1/2 inch on rear top side clear as day. Granted late in the day and i am a mechanic by trade and see what overs might not but i am no way a body guy, so why do i have to tell the body shop the errors of their work and HOW DO THEY NOT INSPECT THEIR OWN WORK. The second time i went to pick it up, rear door is lined up wvwn though jayson argued with me door wasnt removed, pictures to be included to witness marks on bolts, plus 1 bolt on door " that wasnt removed" also has bolt sticking out. But had rubber shavings from removal tool that he swore was dirt. I gave up arguing with him. Found aome more paint issues and left truck which i went back later that day for the 3rd time I told them I was over it and since I still have to repair front right side bumper my buddy that does body work will take care of what your shop can't. All I have to do is pay for parts/materials. BUT I STILL HAVE TO BRING IT BACK. Door bolts are sticking half out, massive wind leak from replaced door. They got something all over window on replacement door that will not come off, replacement door wiring sleeve into body not fully secure and has a clear issue as that door speaker goes in and out when harness touched. This is absolutely ridiculous and your writer jayson was starting to become combative. Truck wasn't cleaned and had this white rubber debris all over it and he claimed it was dirt. I said no it's from the eraser wheel you use to get adhesive off and he didn't like that, skuffed and said i dont know what to tell you its dirt and windy as he scrubs like crazy to get "dirt" off. Plus tell me that door didn't come off when their is clear witness marks on the bolts and door was sticking up 1/4 to 1/2 inch on the back side. I DONT WANT TO GO BACK TO THAT PLACE AND NEED SOMEONE TO REACH OUT. I DOUBT INSURANCE WILL GIVE ME A RENTAL DUE TO BODY SHOP INCOMPETENCE, i have pictures for some of issues

Tunya Clay

★★☆☆☆

3 months ago

It took a month for my company’s minivan to be repaired and I had to contact Calibre regarding progress. I was contacted the day before Thanksgiving and was told it was ready. I made Calibre aware I would have to wait on someone from the corporate office to release the funds to pay for the van. I was contacted again on Friday and made Calibre aware it would have to wait until Monday. I did pick up the van on Monday and was surprised to see the battery being jumped. When I inquired if a door or light was left on, I was told it was because the van had been left an additional five days and would be gone once it was driven. It was not and would not start as soon as the minivan got back to our facility and was turned off. I contacted Calibre and was told the insurance company would have to approve a new battery. I purchased a new battery and then realized the front driver side tire was flat, so I had to buy a new tire because there was a long screw in it. I cannot say what did or did not happen at the repair shop but the battery and tire were alright when I dropped it off. I have another company vehicle to be repaired but I will not take it to Calibre.