Caliber Collision

Jeffrey Van Beusekom

★★★★★

a year ago

Caliber Collision is an outstanding company to have your car repair work completed at. They did outstanding work and they are very professional in every way. They do a great job of keeping you informed every day two until the job is complete. It's such a pleasure to find a company like this to do business with!! Thank you very much1

Daniel Collins

★★★★★

a year ago

The folks at Caliber were very professional and did quality work on my vehicle. From the reception team, to the technicians, to the management team, everyone treated me with respect, kept me informed, and promptly communicated and concerns or changes that needed to be made. I was very satisfied with the results and would recommend caliber for future services to anyone.

Michelle Vogt

★★★★★

a year ago

I recently brought my car into the shop after an accident I was in, and I am so impressed with the service I received. From the start, the team was welcoming and took the time to walk me through the repair process. They communicated regularly, keeping me updated on the progress, and the final result was flawless. My car looks like it just came off the showroom floor! I also appreciated how they handled everything with my insurance, making the process as stress-free as possible. I can’t recommend them enough—this shop truly goes above and beyond!"

Beth

★★★★★

3 months ago

I wouldn’t take my car anywhere else! The service and communication of this location in particular was top notch. Hospitality made this a marvelous experience

Moniqua Who

★☆☆☆☆

3 years ago

I've been to this location two other times and had no issues. My most recent time was an absolute nightmare! Caliber spent about a month "fixing" my totaled car. They some how overlook the MAJOR flaw under my hood... my strut tower was no longer welded and they somehow never noticed that. They put over $4,000 of time and work into my totaled car, then had me pay my deductible, pick it up and told me I was good to go. I drove it an hour from home before it started making awful sounds. My partner who doesn't work on cars saw the issue immediately. I have NO IDEA how Caliber didn't see it. I don't think they looked under my hood at all, that's the only logical explanation I can think of. After they had my vehicle towed back in to reassess it, they took over a week to tell me what's going on because they didn't have the time... very poor professionalism in my opinion. I felt as if I should've been prioritized since my vehicle had already been released as done but I was not a priority at all. I am so disappointed in my experience and lack of attention to detail Caliber showed me. I will NEVER go back there. Heather was super awesome to me during all of this. Caliber is lucky to have someone like Heather as part of their team. I've included some pictures, pretty wild no one noticed that weld no longer attached 😅

Lee S

★★★★★

3 years ago

100% satisfied with the results of repair needed. Communication was amazing and they finished repair 3 days ahead of schedule. I normally never leave reviews but feel this one was warranted. 10/10 recommend this repair facility to anyone.

Terri Marko

★★★★★

2 months ago

They did a great job on my car after I was rear-ended. Great communication with updates.

Sheneal Purvis

★★★★★

a year ago

The staff at your Birdneck location treated me like family. They keep me informed at each stage of my repairs My personal staff member helped me by explaining what was going on and how long it would take for the repairs. Thanks for having a caring staff.

Stuart Nachman

★★★★★

3 weeks ago

I would recommend them to anyone. It was a seamless experience with a very congenial staff. Also their technology keeps you informed of the their progress and completion.

Laurie Turner

★★★★★

7 months ago

Needing car repairs is such an annoyance but Caliber Collision made it so stress free and easy. Thank you! I mainly worked with Aaron who was super personable, kept me informed at just the right level and pace through initial calls and then texts. He even gave me a heads up when insurance did something unusual. I really felt like he had my back. When I picked up the car with my dogs everyone there was kind and welcoming of us. The car looks and runs great. I really appreciate everything. Very glad I took my car there!

Susan Murrell

★★★★★

3 months ago

I thoroughly enjoyed the entire experience of getting my car repaired at caliber collision. Everyone was professional, knowledgeable, and super friendly throughout the whole process. I couldn’t not recommend them more!

James F

★★★★★

4 years ago

My 2013 Silverado was backed into and smashed in the side by another car. Required a new door and repairs to the fender and rocker panel. It took about 3 weeks for the repairs once the truck was in the shop, which I was very happy with. I was provided an update via text or phone call 2 to 3 times a week, and an estimated timeline for each step along the way. The work looks amazing. The paint was blended to match the rest of my 8 year old paint. I can't tell it was ever even touched. Everyone I spoke with at the shop was very polite and helpful. Seriously, their customer service was great! My truck came back cleaner than the day I dropped it off, including the interior. I will recommend this shop to anyone I know in need of bodywork. This was the first time my truck or any vehicle I have owned has been to a shop and I couldn't have asked for a better experience. Thank you!

Pat Bod

★★★★★

a month ago

We had an not at fault accident that left more damage to our vehicle than we originally thought or imagined but the customer service and knowledge of the person's there was Stellar and for a person that's not very car savvy the gentleman there broke it down to me in a way where I at least knew what they were fixing and there plan to fix it. The repaid was supposed to take a couple weeks but was done in a few days! May God and our Lord and Savior Jesus Christ richly bless everyone whom works here with blessings and miracles and breakthroughs and healing and provision for them and there families and loved ones! Thank you so much!!

Bobbi Skinner-White

★★★★★

2 months ago

My insurance provider recommended Caliber Collision to do the body work on my car following and accident I was involved in. I was very pleased and impressed with the service I received. I was put at ease from the very beginning. Caliber arranged for the rental to be picked up at the body shop, and when the work was completed I returned the rental back to the shop. When the body work was complete, the car looked amazing, I could see that they took pride in their repair work. My car was clean on the inside and outside.Everyone was professional in how they dealt with me, they even discovered I had an internal oil leak that needed attention. I was very happy with my experience. I will definitely recommend Caliber Collision to my family and friends if they need any body work done on their car.

Ashlynn Mittag

★★★★★

3 months ago

I’ve never been in any sort of car accident so when I was rear ended, I didn’t know how the process worked with insurance claims and the rental and Caliber walked me through everything with ease and gave me multiple updates as the repairs progressed. They had my car finished a week earlier than estimated :)

Salvage Paradise

★☆☆☆☆

Edited 2 months ago

*Tried emailing them but unfortunately they simply don’t reply. 1 Star* This Ford Bronco was evaluated at this Caliber Collision location at the request of Progressive Insurance as part of an insurance claim. During teardown for the estimate, multiple parts were removed from the vehicle. After the vehicle was later declared a total loss and sold at auction, I purchased it and discovered that these parts were not returned to the vehicle. The auction confirmed the car arrived already missing the parts. When I contacted the shop, I was told by the GM that they “do not have the parts,” but I was not provided clarification regarding what was done with the removed components beyond “we don’t have those anymore.” Some of the missing items were not damaged and did not appear on the estimate, which is consistent with parts being removed for evaluation and not returned. Based on conservative used OEM values, the missing components exceed $2,000 in value. The lack of transparency and resolution was disappointing. I would welcome the opportunity to resolve this professionally if the company is willing to follow up.

Liz Ballard

★★★★★

a month ago

My wife and I would like to thank Austin, Becky and the rest of the crew, at Caliber Collision Birdneck, for their excellent work in replacing the rear bumper on our 2016 Subaru Outback. The workmanship was excellent; it has rained a couple of times since the work but no leaks! The paint matched so exactly that you can’t tell that work has been done on the car. All repairs were done quickly and professionally, and the car looks great. We would definitely recommend Caliber Collision at Birdneck.