About Business
Caliber Collision brings expert Car Repair solutions to the local community in Norfolk, VA, Norfolk. From Auto body shop, Auto bodywork mechanic, Auto dent removal service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Norfolk, VA appreciate their attention to detail, leading to a consistent 4.8/5 rating from 137 reviewers. By focusing on the specific requirements of the Norfolk, VA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Norfolk, VA and beyond.
Google Reviews
Michael Rice
★★★★★
11 months ago
Caliber fixed my truck before it was scheduled to be fixed. Everything was fixed properly the first time. They kept me up-to-date on all repairs and their completion. If I have to go to a body shop again, I will definitely take my truck back to caliber.
Kaylee Smith
★★★★★
a year ago
Caliber Collision (Jacquie in particular) were great to work with. My car was finished with repairs a few days sooner than initially quoted and I was given text updates multiple times a week for the duration of the time they had my car. I used this place because it was the preferred vendor for insurance but would consider using them in the future if needed because of my positive experience.
Monica Steeves
★★★★★
a year ago
The entire process of working with Caliber was amazing. Helpful knowledgeable employees. They helped during a time where things could have been very stressful but they kept things simple while keeping me informed during the process. Dropping off and picking up my car was effortless. My car looks amazing shiny and new ! Thank you
Ines Zimmer
★★★★★
a year ago
I was very satisfied with the work that the caliber collision shop did on my car. They fixed my passenger side door and window; and the process was smooth and quick. They kept me informed every step of the way; via text and phone calls. They were very responsive, competent and friendly, and helped deal with any insurance paperwork. My car looks great and it was even ready a few days early. I can only recommend them!
Al Alma
★★★★★
5 months ago
Kristina was fantastic! She kept me updated about my car, and the process was very simple.
John Rosenman
★★★★★
2 years ago
Bottom line: They did excellent work on my car, and I got it back four weeks earlier than expected. I especially appreciate receiving regular updates on the status of my vehicle and its repairs.
KATRINA VENABLE
★★★★★
a year ago
Caliber on Azalea Garden gave stellar customer service throughout the entire process and quality of work was great. Highly recommended. Katrina Venable Realtor/Investor/AirBnB Superhost 🏠
Susan Meredith
★★★★★
7 months ago
When I walked into the Caliber Collision office, I could feel the good vibes. I found everyone to be professional and knowledgable. They communicated with me via text thru out the repair process, keeping me updated on completion the date. If in need, I will choose Caliber again.
Taryn Meeks
★★★★★
5 months ago
Excellent service at this location. Job was done on time and the work was beautiful. Kristina and her team kept me updated the whole time. Would recommend!
Heath Epaloose
★★★
☆☆
7 months ago
Started well and did excellent work on my car. The communication was fair but in the end was not properly shared through all the team members. So when I showed up at the agreed upon time it was not ready and I had to wait for almost an hour. The car was not detailed as promised but the store was closing and I was out of time.
MrGzmn Guz
★★★★★
10 months ago
Probably one of the best experiences I’ve had with a collision center. From dropping off my car and having a rental, to picking up my car and leaving the rental for them to turn in, along with daily updates of the status of my vehicles repair. They did an amazing job blending the new paint to the old, so it doesn’t look like it was ever damaged.
Tara E
★★★★★
8 months ago
Mary is so sweet. my car was ready literally the exact day they told me it would be. And they helped me along with giving me rides to the rental car lot and communicating to them for me. Literally all I had to do was wait and it made my life so easy during a difficult time of not having my car. if you don’t know whether or not to choose caliber, take this review as a sign. They are great.
Alscott Collins
★★★★★
2 years ago
Caliber Collison wasn't my first choice. I thought using the insurance preferred company wouldn't have the customer best interest in mind. I was wrong. They were professional, direct and courteous from the beginning, to the end. I would recommend them to anyone. Thanks for the great service.
Rose Elizabeth Supan
★★★★★
7 months ago
I highly recommend Caliber Collision on Azalea Garden Road. Kristina was amazing. The entire process was handled with respect for the customer. Communication was great, lots of updates. The car was ready on the day and time promised. When I brought the car in, they arranged to have a driver from the rent-a-car company there to drive me to their company. When my car was repaired and I picked it up, I left the rental there and Caliber took care of it. The work they did was impeccable. This is the place to go!
Christina Jennings
★★★★★
7 months ago
Staff is friendly! Got into a minor accident and through my insurance was able to take my vehicle to Caliber Collision for restoration and calibration. They keep you updated every step of the way with notifications every other day. They estimated about 17 days excluding the weekend but I was able to pick my car up 2 days early so that was nice. They even gave me a nice little car freshener.
Jax Verbanic
★★★★★
6 months ago
I recently worked with Tina at Caliber Collision and she was outstanding from start to finish. She kept me informed throughout the repair process, explained everything clearly without the usual runaround, and made sure my vehicle was taken care of like it was her own. Communication was spot on—updates were timely, and I never felt left in the dark. Tina’s professionalism, attention to detail, and friendly approach really set the tone and made what could’ve been a stressful experience completely smooth. If you need a service advisor who actually cares and gets the job done right, ask for Tina.
Ash Gonzales
★★★★★
6 months ago
The staff were extremely nice and accommodating. They went above and beyond by helping me communicate with insurance, keeping me updated throughout the repair process, and even getting my car back to me a week earlier than expected. It was really nice and took away so much of the stress I had with everything I needed to handle. I sincerely appreciate their outstanding service.
Gerardo Rico (Javi)
★★★★★
4 months ago
Thank you to the team for working hard and making my vehicle look brand new again! It was fixed earlier than the pickup time and looks brand new again! Thank you Kristina for keeping me updated as much as possible and helping me through the repair process! 10/10 service!! Hopefully I don’t have to come back again, but if my car ever needs it, these are the hard working people I will come back to. :)
Eric Westerman (Westworld)
★★★★★
5 months ago
Kristina was a wonderful advisor in ensuring I was updated on the repair process and getting my car out in a timely manner with it looking brand new and very detailed.
Billy Bailey
★★★★★
a year ago
Absolutely love the job they did at Caliber. Paint matched perfectly and it runs even better than it did before. They treated me like I was a person who mattered not just a customer. I am so very greatful the insurance company sent it there. My car was fixed in about 2 weeks way before the estimated time. If I could give them 100 stars I would but Google will not let me.
