Caliber Collision

Tiffany N. Gainey

★★★★★

a month ago

Stopped in about a quote and was amazed at the awesome encounter at the Ashley Phosphate location. I appreciate the services offered by Caliber Collision. Wonderful customer service. I highly recommend this company!! The employees who work there are exceptional at their job.

Your Majesty King

★☆☆☆☆

7 months ago

I normally don’t leave reviews, but I feel compelled to share my experience with Caliber Collision due to how poorly this situation was handled. While my vehicle was in their care, personal items were stolen from inside despite their policy stating that all vehicles are locked every night. That would indicate the theft likely occurred while the vehicle was in their possession. I’m not someone who jumps to conclusions or points fingers without reason, but when I brought it to their attention, I was treated as if I was making it up. There was no real concern, no apology just dismissal. The stolen items aside, the entire process has been frustrating from the beginning. This was actually my second time returning the vehicle for the same issue. The first time, my car was with them for 3.5 weeks, and they installed an aftermarket part that didn’t match the original. The paint job was also completely off and did not match the rest of the car. It took another four weeks to get the correct part ordered. When I returned for the follow-up appointment, the rental car reservation hadn’t even been set up. I waited over 3 hours just for that to be sorted out. Then, after another four weeks, I was called to pick up my car only to discover that my AC wasn’t working and personal belongings were missing. To top it off, when I finally spoke to the owner, I received the same lack of accountability and poor customer service that I had experienced from the team. Material things can be replaced, but what I can’t overlook is the complete lack of care, professionalism, and responsibility shown throughout this entire ordeal. Honestly, I wish I had never been sideswiped to simply to avoid the nightmare this repair experience has been.

Cheryl Todd

★★★★★

3 months ago

GREAT customer service! Kept me updated on the progression of work. Employees pleasant and professional. Very thorough. Explained the whole process of what to expect. I took my vehicle to the Caliber on Ashley Phosphate Road in North Charleston Sc. Should I ever need another repair I will defintely go to them.

zack sivils

★☆☆☆☆

a month ago

They have had my truck for 7 months and its been excuse after excuse. Id leave a 0 if possible. Ive had 4 blown deadlines of promised dates my truck would be returned and still have yet to complete my truck. Ive filed complaints with BBB and Sc Consumer affairs. Ive dealt with substandard repair, incomplete repairs and unauthorized repairs / parts. This place has been a nightmare. I wouldn't wish this place on my worst enemy

domonik smith

★★★★★

2 months ago

I brought my car here and the service was absolutly the greatest. Olivia the lady at the front desk was super kind and nice. Amerisa the manager was verh helpful with keeping me informed and the whole shop was just over all the best.

Jennifer Watts

★★★★★

6 months ago

I appreciate the services offered by Calliber Collision. Wonderful customer service. Olivia helped me so much and was so kind and really showed concern for me and my vehicle. I highly recommend this company and the employees who work there are exceptional at their job.

Michael Calcutt

★★★★★

4 months ago

The team was amazing. My car was fixed SIX DAYS early. I cant say enough great things. Thanks to Damian and the rest of the staff.

Saurabh Khurana

★☆☆☆☆

9 months ago

Extremely Poor Experience at Caliber Collision – Ashley Phosphate Road Location Caliber Collision made an already difficult situation worse. I chose Caliber Collision for the first time after being rear-ended in a three-car collision, but I regret this decision. The management is rude and seems to have no regard for their customers' concerns. Their team acted more like a collection agency than a customer-focused repair center. During the repair process, the associate manager refused to repair the rear of my vehicle, claiming to my insurance company that the damage was caused by a front-end collision that I allegedly caused. This was not only incorrect but also unprofessional, especially considering they were not present at the accident scene. I was forced to provide a police FR-10 report to prove that the damage to the rear was due to me being rear-ended. Even after that, the rear bumper was not replaced. I explained to the manager that the bumper had micro-cracks and the structural integrity was compromised due to the collision, but this concern was dismissed. To make matters worse, when I went to pick up my car, the office manager demanded that I submit the check issued by my insurance company. I told her that I had not received any payment yet and asked for 24 hours to look into the matter. Instead of understanding the situation, she immediately began threatening me, saying that if I didn’t pay right away, the matter would be sent to collections and I would be taken to court. This kind of intimidation forced me to leave work abruptly and pay out of pocket to avoid legal trouble. It was incredibly stressful, especially while I was already dealing with the aftermath of an accident, navigating insurance processes, and handling a rental car. Overall, I will not be returning.

Charli Martin

★★★★★

8 months ago

Everyone in this store is so respectful and kind, they made sure I had all the information needed for the repair. The work was very efficient and very professional. My car was extremely clean and smelled almost new.

william landis

★★★★★

7 months ago

I had my madza door repaired at Caliber Collision on Ashley Phosphate Rd in North Charleston. Oliver was very professional along with her other colleagues. I had a rental car and was able to leave it at the repair shop and Olivia arranged for the car to be picked up by Enterprise

John Farnell

★★★★☆

2 years ago

I got rear ended in my new van; Caliber did fine with the bumper & sensor replacement, but wanted to avoid doing any repainting to the rear quarter panel. When they called me to come pick up my vehicle, scratches were still visible. I was pretty irritated that i was called to pick it up when it was so obvious to me that the work was not complete. They "buffed" it out as much as they could, but there were still 1-2 that couldn't be removed without repainting. I decided to take it home because I'd been without my car for a couple of weeks at that point and didn't feel like fighting it any further.

loren martha

★☆☆☆☆

8 months ago

I took my car here to have my front bumper fixed and some dings on 2 of my doors fixed. The work is fine whatever, however, either they left my car doors unlocked and someone accessed my car or someone who works there removed all of the items from my center console. It wasn't anything super valuable, but nonetheless it is stuff that I want back. They do not have it and of course have you sign a waiver acknowledging that they are not responsible for anything left in your car. I get that but HIGHLY recommend taking your car elsewhere since they either have a thief working there or are not careful enough to lock car doors. I feel very violated that someone even opened my center console as there was no reason for this. Missing items are 3 bottles of perfume, 10 year old prescription Wayfarer Ray Bans, 6 year old Jackie Oh style Ray Bans, and some cute badge reels because I am a nurse. Hope whoever has them is enjoying my old crappy prescription sunglasses. If someone with USAA hits you DO NOT simply use this shop for convenience sake. I HIGHY recommend going elsewhere or make sure you remove every single item from your car because they can't be trusted here to keep anything safe. Oh wait my bad, they took everything except a piece of coral, a Bic mechanical pencil, a disgusting old Mac compact, and a pin for the Great Salt Lakes. Cool.

Silvia Mai

★★★★★

Edited a year ago

These guys are amazing. Service was incredible from start to finish. Excellent customer service. I’m so glad I trusted Caliber Collision with my car. I 100% recommend if you need damages fixed on your vehicle these guys will definitely take care of you. Thank you again for an outstanding service

Lee Mailander

★★★★★

11 months ago

Fast and done right repairs. Shop always kept me informed. They even replaced the Toyoguard protective sheet on the rear bumper. The replacement tail lift on my Highlander was an improved heavier duty and smoother version. Toyota factory parts and panels. If you have USAA insurance be sure to go with Caliber.

A A

★★★★★

a year ago

Caliber Collision did an outstanding job with repairing my car before the deadline date. They were able to find the parts needed in a timely manner. The team is professional, considerate and very polite and addressed all concerns pertaining to my car repair. I give them 5 stars and will recommend them to anyone who’s in need of their car repair. My car looks brand new again thanks to the team at caliber collision 💫

Cedrick Nelson

★★★★★

Edited a year ago

Great experience with this staff at Caliber Collision on Ashley Phosphate road. They all had knowledge of my vehicle making the process very manageable. The shop was clean and they offered coffee while I waited for my rental. Kudos to Jamal, Damien and Rheann!

Princess A.

★☆☆☆☆

10 months ago

Scheduled an appointment for 7:30 and no one showed up. Called the office at the appointment time and no one answered. Called again around 8 and finally spoke with the manager to basically received a sorry traffic was bad we can reschedule for a time later in the day. Didn’t seem sincere and a little unprofessional in my opinion. I rearranged my schedule and picked the time that worked best for me based on their “hours of operation”. I would not recommend this location unless you are prepared to waste your time and gas waiting for this business to open when they please.