Caliber Collision

Sarah Straup

★★★★★

a year ago

I would highly recommend! My car was returned to me looking brand new and the communication was great from the team with updates. I was a little worried about how the paint would look since it’s a limited edition Toyota color, but it looks perfect. It did take about a week longer than expected, but I was out of the country so it was no problem. Overall, I’m very happy with my repairs and experience here!

JJ Rigsbee

★★★★★

a month ago

Great shop definitely recommend. My car looks great

James Frazier

★★★★★

5 months ago

The service at caliber collision was excellent. Customer service provided updates on a regular basis of where we were at doing the repair and I was very happy with the service.

Charles LeBlanc

★★★★★

3 months ago

my opinion this is the only place to get your vehicle repaired. Awesome staff and so professional. Strongly recommend.

iris ocasio

★★★★★

10 months ago

A Very friendly place. I went to another car repair place and they were so rude. So my insurance allowed me to go to caliber. From start to finish they were so understanding and helpful and knowledgeable. They took my car in the same day. They had a finish date of 6/6/25. The car was ready by 5/20/25. It was that fast and easy. When I looked at my car it looked like no accident happened. It was like a magic trick was done. Even my friends couldn’t tell it was in an accident. They cleaned and vacuumed the car. So it looked gorgeous. So happy I went to caliber! Would highly recommend caliber!

Heather James

★☆☆☆☆

5 months ago

I do not recommend this shop. Since dropping off my car, my experience has been negative at every step. The employee who inspected my car asked inappropriate questions. The receptionist was dismissive and rude when I explained I wouldn’t be able to pick up right away due to my work schedule, saying, “I guess if you can’t get here fine, but we don’t really have room.” When I finally picked up my car, the windshield wipers no longer worked and the driver’s side armrest was broken — issues that were not present before. When I pointed out these problems, the staff was unhelpful and unwilling to take responsibility. For a business that’s supposed to be repairing cars, returning one in worse condition than it was dropped off, with poor customer service throughout, is unacceptable.

Sherrie Bridgers

★★★★★

5 months ago

Always friendly, always kept me informed of my vehicle's process and parts that were ordered. Even suggested other options when things didn't look favorable. Awesome customer service and great work!

Gary Beaulieu

★★★★★

4 months ago

Super good and timely repair. Friendly service. Coordination between car rental, Caliber and insurance company was so good I didn’t have to do a thing. No running around! I highly recommend Caliber! And watch out for the Duke Forest deer, they’re suicidal !!!

Gabby Dunn

★★★★★

4 months ago

Very happy with the service from Caliber. Randell was extremely helpful and his excellent communication, fast turnaround, and high quality of work was much appreciated. Will not hesitate to call on Caliber again if necessary.

Cait Doughty

★★★★★

4 months ago

I love this location of Caliber Collision! This is the second time I’ve had work done on my car with them -- each time they have been really communicative, worked closely with my insurance without needing me to liaise, and returned my car ahead of schedule in amazing condition.

Debbie Dorsey

★★★★★

3 months ago

I dropped my car off Dec. 2nd and was told it would be after Christmas before it was complete. But to my amazement, it was completed on Dec. 16th. So my husband and I were able to drive to TX for Christmas to visit our families! My car looks outstanding!!!

jay brown

★★★★★

4 months ago

I had an accident while in Durham from Kentucky. Chose them on recommendation from my insurance company. My vehicle couldn’t have been in better hands. Repairs were completed in a timely manner, before the estimated time; they kept me updated via text; and they were unbelievably nice & friendly. Highly recommend!

Marie Peluso

★★★★★

4 months ago

This was the second time in ten months that I have had my car repaired at Caliber. I have been so pleased with the service, attention to detail and great communication. The work was done in a timely manner. The team did such a comprehensive job. I would highly recommend Caliber Collision for car body repairs and I would certainly retain again.

marc stone

★★★★★

Edited 5 months ago

They took care of my car with love and respect.My service tech randall did a great job.Guided me through it step by step. My front end looks beautiful.Thank you caliber collision

Jacqueline Miyano

★★★★★

2 months ago

I brought my vehicle to do big repairs after a car accident. They handled the situation perfectly . I’m impressed on how fast and reliable they work. Is really a place you can trust to do big or small repairs. Thank you guys at Caliber Collision (Durham) you guys are a great team.

Charlie Wright

★★★★★

2 months ago

This is the best place I have ever been. Their work is perfectly done, with great customer service agent Nick who knows how to deal with customers. I will not hesitate to recommend this company to anyone. I was so happy to choose them to fix my car.

Frank Sponsel

★★★★★

3 months ago

I dealt with Nick and couldn't be happier with how my repairs were completed, He managed the entire process well and was proactive in communicating at every step. He ensured my vehicle was returned ahead of schedule with no rework needed. Nick's attention to detail is greatly appreciated. I highly recommend this Caliber Collision shop for their services and quality of repairs.