Caliber Collision

Melissa Hotmer

★★★★★

5 months ago

Brian, Daniel, and their crew went above and beyond with helping me with my car and I could not be anymore happy with the job they did! It looks like brand new car. During the process they communicated with me every step of the way. I will definitely be recommending them to anyone that is in need of services! - Rob and Melissa

G Wil

★★★★★

3 months ago

Got my truck painted was amazed on how perfect the job was. I wanted to compliment Marcus the painter for taking the time to buff my headlights and doing a great job. Brian the service manager was more than helpful and I will 100% be coming back. Thank you Caliber!

Beth Sharif

★☆☆☆☆

5 months ago

I personally had a bad experience at this RSM location — poor communication and lack of transparency. I have a Mercedes GLC with slight hood and bumper damage from a low-speed rear-end accident in a parking garage. I called ahead to schedule an appointment — they knew the make and model of my car and all other relevant details. I live near Costa Mesa, but I chose this location because I had heard it was one of the "better" Caliber locations. When I arrived, Eddie and his manager assisted me. They informed me that since it's a Mercedes/European car, it wouldn’t be repaired at their location — instead, it would be sent via truck to the Costa Mesa location. This made no sense to me, and I was frustrated that no one had mentioned this earlier. I could have just dropped the car off at Costa Mesa myself, especially since I live nearby. Still, I remained flexible and figured at least I’d be working with the RSM team — particularly since the Costa Mesa location has terrible reviews. After I signed all the agreements and forms, Eddie told me the car would be transferred the next day and that someone from Costa Mesa would contact me. I asked for clarification: Won’t you be working with me on the repair? He said no — once the car leaves, the RSM location is no longer involved, and I would deal directly with Costa Mesa from that point on. So, why wasn’t this communicated to me ahead of time? It was completely pointless to drive to RSM just to have my car shipped to a location I had purposely tried to avoid. The entire experience at RSM was confusing, and there was a clear lack of transparency. I had to initiate every question, and it felt like they weren’t being honest about the process from the start. As for the Costa Mesa location — it was indeed a nightmare. Cory Nguyen was extremely dishonest. We ultimately paid $500 out of pocket just to have our car reassembled so we could pick it up and take it elsewhere. They told us it could take two months to repair, and that we’d have to leave it there the entire time while waiting for parts, along with several other questionable practices during the quoting process. So thank you, RSM, for absolutely nothing. I strongly recommend being more upfront with customers — especially when their car will be transferred to another location. That’s a basic expectation.

Matthew Flores

★★★★★

4 months ago

I had an amazing experience with Eddie and Ashley. They kept me updated throughout the entire repair process and made sure my car looked brand new when I picked it up. Super professional, fast, and honest. Highly recommend them for any collision or body work!

Michael

★★★★★

Edited 5 months ago

Daniel Holton and the entire crew at Caliber were courteous, kind and professional. They were extremely helpful and kept me in the loop of the progress of my cars repairs. They were reasonably priced and completed the work in an unbelievable three days instead of the five or more which was estimated. Great employees, great experience. Thank you 🙏🏼

Crystal Hubert

★★★★★

5 months ago

I can’t say enough great things about Caliber Collision in Rancho Santa Margarita! From start to finish, their team was absolutely phenomenal. They got my car in and out in record time, and the quality of the repair is beyond impressive , you would never know there was any damage to begin with. My front bumper was literally hanging on for dear life, and they brought it back to perfection. A huge shoutout to Oscar in paint! The color match is flawless! The new paint blends seamlessly with the original, and the finish looks factory-fresh. Their professionalism, speed, and attention to detail truly exceeded my expectations. I highly recommend Caliber Rancho Santa Margarita to anyone looking for top-tier service and exceptional craftsmanship. They’ve earned a lifelong customer!

Donald Hsieh

★★★★★

5 months ago

Having to fix my car after an accident is already a stressful experience. However, I am super glad I chose this Caliber collision to handle my repairs. From start to finish Daniel was super patient, communicative and informative at every step. I got progress updates and even recommendations that he felt would be best for my vehicle. I cannot recommend this place enough. My car is like new again!! There’s a reason why this place has the best reviews!

Daniel Finder

★★★★★

5 months ago

I had my Hyundai Elantra in for repairs after I had a blowout that caused a significant amount of damage. I love the car and wanted to be sure that I had it repaired at a reputable shop, after reading the reviews it was an easy decision to go to Caliber Collision. The one closest to my home is their Rancho Santa Margarita location where I met the shops manager Brian and his associate Ashley. Both were incredibly kind, a delight to chat with and made the process extremely easy. Ashley worked with me and got my car done in a timely manner and communicated well during the entire process. She went above and beyond and was so impressive. Lastly, the quality of work and customer service that Brian and his team provided makes it easy to refer Caliber Collision.

Ben H

★★★★★

a month ago

Fast, efficient, pleasant service. Car was delivered ahead of time and all work completed the first time round. Additionally they were very helpful coordinating with the rent-a-car agency. Would definitely is them again and would recommend them to my family and friends.

Greg Kent

★★★★★

a month ago

The folks at Caliber took care of me. A very special and well deserved callout to Daniel who immediately identified and addressed all concerns I had. He kept me informed through the entire process and personally offered me a ride to rental shop. My truck came out great and that’s saying a lot as I’m very particular. I couldn’t be happier and caliber was the easiest part of the accident. Front desk was nice and professional too. Thanks all.

Susan Hibbert

★★★★★

a month ago

Fantastic experience with Caliber Collision! From the friendly greeting when I walked through the door, to my interaction with Eduardo Mendoza who was so friendly and helpful. He was able to buff out a long scratch from a hit and run I got on the freeway. Saving me from paying a deductible on my insurance. I am extremely pleased and grateful to the guys at Caliber Collision. I highly recommend!

Richard B

★★★★★

a month ago

My first time ever visiting a Caliber Collision location in my area, Rancho Santa Margarita, CA, on February 6, 2026. I would like to extend a big "THANK YOU" to Eduardo Mendoza, Service Supervisor, and Henry and Fernando, the Technicians. They were very knowledgeable, professional, and were able to do in 10 minutes what others have not been able to do in the last 3-4 years. They listened and understood my issue and concerns. I have been hearing a kind of knocking or rattling type noise coming from underneath or inside the passenger side back door of my Hyundai SUV. Over the years, I have taken it to the dealership who test drove my vehicle a few times, but they couldn't find the source of the noise problem. I've taken it to an auto noise expert who did a test drive with me who heard the noise and couldn't identify the source. All previous attempts failed and all suggested keeping my SUV for extensive testing at a very high cost to troubleshoot the problem. After about a year of passing the Caliber Collision in my area, I finaly stopped at stopped at the location in my area. They test-drove my SUV and identified the location and cause of the noise within 10 minutes. The spoiler was loose and took them 5 minutes to fix the problem. I am very pleased to have had the assistance of the friendly and knowledgeable supervisorEduardo and Henry the Technician. Also, Nancy the receptionist was very nice and pleasant to talk with while waiting for them to test drive, diagnose, and fix my SUV. They all represent the very best of Caliber Collision and are one of the reasons I will always go to Caliber Collision for my auto body repairs or for questions regarding my vehicle body and noise issues. Thank you very much Eduardo, Henry Fernando, and Nancy, and thank you Caliber Collision for having quality, friendly, knowledgeable, and professional employees who are committed to helping customers resolve their issues, as they were able to help me and made me feel more than just a customer. Thanks again to all.

Brittney Hood

★★★★★

a month ago

Having to get your car fixed after an accident is never ideal however I was so impressed with the service provided by caliber! Communication was amazing by Eddie! He worked directly with my insurance, the repairs were done on time and great quality. Got my car back looking new and I couldn’t be more happy. Highly recommended!

B

★★★★★

a month ago

I had a great experience with Caliber Collision in RSM. They recently repaired the bumper on my Mercedes, and the result was great. A big thank you to Eddie, who was my main point of contact. He was incredibly communicative throughout the entire process, keeping me updated every step of the way so I never had to wonder about the status of the repair. If you want high-quality work and a stress-free experience, I highly recommend coming to this Caliber Collision location.

Julie Durkin

★★★★★

4 months ago

Ashley went above and beyond! We took my son’s car for an estimate - choose Caliber for their excellent reputation and high ratings. His rear bumper was partially detached- didn’t know why - maybe someone hit him or just wearing off. She said she thinks she can just screw it back in - she took it back and returned it good as new and NO CHARGE! Wow!! Very much appreciated! Will be my go to if needed and happy to refer!

Devin Cassady

★★★★★

a month ago

Ashley and Chad, the manager, were great employees to work with during this repair. They delivered the car earlier than expected. The first pickup did find the paint job had some markings, but they took full accountability on it. They kept the car to run another coat of paint and accommodated my requests. We really appreciate the extra work they put into our two month old car as it now looks brand new again. They delivered really good customer service and stood behind the work of their shop. Thanks for bringing our new car back to new.

Cheryl Gentry

★★★★★

3 weeks ago

I had a great experience with Caliber. Danny called everyday and gave me an update on my car. He was so courteous and knowledgeable. The repair on my car was completed much sooner than I expected. Everyone I came in contact with was polite. I highly recommend Calibers!