Santa Margarita Ford Fleet Service Center

Richart Sandford

★★★★☆

4 years ago

Very professional

KEVIN BROKL

★★★★★

3 years ago

Great place 👌

Paul Chaklos

★★★★★

5 years ago

Great service from Paul. Will go again

Ed May

★★★☆☆

6 years ago

Seemed very professional and thoughtful over the phone. Really wanted to use them, but won't align my RV because it's too old. Disappointing.

ronnie bray

★★★☆☆

4 years ago

Not the fastest place to go. Ur wait time can be extremely long. But they have ice cream and a chill spot to make it somewhat easier.

brandon conkling

★☆☆☆☆

5 years ago

I have brought a company vehicle to this Ford fleet service center many time and always have had issues, the first time I noticed the technician who worked on my vehicle didn't thuroughly check all my fluids and my windshield washer fluid was empty after I was told that they do check all fluids, then this last time I had an oil change, tire rotation and front brakes replaced and it took 6 hours for this service and I have worked in this field for several years in the past and know it doesn't take 6 hours for an oil change, tire rotation and front break pads..very unsatisfied with this service

South County Plumbing, Inc

★★★★★

8 years ago

Dan and his crew service our entire fleet and have for years! We always receive excellent and most importantly, timely service. Don’t hesitate to have work done here!

Thomas Peterson

★☆☆☆☆

3 years ago

JUNE 27, 2022. THEY DO NOT SERVICE MOTORHOMES. I should have known better and called them to verify before driving 60 miles only to have a very apologetic representative call me to say "Sorry, we no longer work on mobile homes" just as I arrived. With this company's help and my haste, I wasted $120 in fuel. YOU NOW KNOW.

mark patton

★★★★★

8 years ago

I started taking my vehicles to this fleet dealer a few years ago. I have never been disappointed in the service , quality of work or delivery of promised work completion. So much so that I now not only take my ford vehicles but also my dodge trucks. Great service center, great customer service and management !

Doug Mamet

★☆☆☆☆

8 years ago

Ugh. In all of my 45+ years of driving and varied vehicle types I can't recall an automotive repair experience this bad before. I had a simple warrantee issue on my F53 motorhome that tied up my coach for 4 weeks. The parts and repairs should have been simple and straightforward, nothing uncommon or onerous. However, the service writer was incapable of using his Ford dealer system to remedy the problems and instead lied about the warrantee coverage and his call to Ford and tried to extort thousands of dollars from us instead of legitimately repairing it under warrantee. It took 2 weeks just to get parts on order when they were needed regardless of whom was paying! The predominant attitude there is indifferent and dismissive and that is so infuriating when you've already been harmed by their continued lip-service and false promises. Totally frustrated, I had to appeal to Ford for their assistance and they were great, intervening and getting a higher level of Santa Margarita Ford's management involved to oversee the eventual completion. The two things I dread most when at the mercy of an automotive dealership are dishonesty and incompetence and I got an over-abundance of both here.

Steve

★★★★★

6 years ago

I have stopped in several times just to look at the new models of Ford cars. The sales people are not pushy, they were friendly and very helpful. It was a pleasure to walk around look at the new cars with someone who was knowledgeable and took the time to show me all the different cars and explain the good aspects of each model.

Dan G.

★★★★★

3 years ago

I always bring my companies vehicles in to be serviced here, I lost track of time yesterday and they were closed. I got through to Amy in service, she got ahold of Kyle and he waited there for me to pick up my truck. Paul is always very helpful and the crew showed their over and above professionalism! Thanks again!

Matt Bush

★★★★★

5 years ago

I have noticed trans issues in my 2016 Explorer since I got it. I have taken to a total of 4 ford service centers. The first three dismissed my concern and said it was just a computer issue and reset the computer. The tech here Finally agreed with me the issue appeared to be more significant. He pulled out the trans, identified a host of problems, replaced all of the damaged parts and rebuilt, and its running perfectly now. I am so glad to have found them with just 500 miles left on my warranty. Not to mention the complete brake job that they did for a very competitive price and the brakes work great. Top notch service, will never take my car anywhere else.

Eric Riddle

★★★★★

7 years ago

Our 'go to' shop for our south county fleet. Paul is great to work with and here's why: He will pickup and deliver trucks to and from our locations in the area. Communication is on point - he's available whenever we need him by phone, text or email. Honest diagnosis, he won't try to sell us anything we don't need, but will let us know if and when it's necessary to repair an issue before it leads to massive costs down the line. Turn around is quick - it's important trucks are fixed fast and done right the first time and Paul understands that everyday our trucks are off the road, we're losing revenue. Lastly, and probably most important, price point for parts and labor is fair.

Matthew Westra

★★★★★

6 years ago

This is for the Fleet repair center. We are on the road and from out of state. Made an appointment and the folks here really went out of their way to be accommodating. They diagnosed and repaired, working hard to get it all done in one day at a reasonable price. It's hard not to feel vulnerable from out of state seeking car repair, but the professionalism was so high. Special shout out and thanks to Dan at the desk and Kyle the mechanic- thanks again for getting our camper van safely on the road.

w s

★★★★★

a year ago

See Paul for help with your diesel truck and he will take of everything and keep you informed. Their drop off service is great - Winnie the goat really appreciated getting his truck dropped off

Vitalii

★★★★★

2 months ago

Hi, friends! Today, I would like to share my experience with this auto service. I brought my car in without an appointment, and they accepted me right away. Within a few hours, they were able to diagnose the issue, and my car was taken in immediately. They ordered the required part right away, even though it was during a holiday period with weekends ahead. Despite that, I was able to pick up my car fully repaired in just a few days. I highly recommend this service — everything was done quickly and with great quality. Paul Aguilar assisted me, and I truly appreciate his help and professionalism. Thank you for your attention!