Paul's Japanese Auto Repair & Brake Stop

Jeanette Wilson

★★★★★

7 years ago

These guys are amazing. Went in to have my brake lights checked cause they were always on... easy fix... had them check AC found out condenser was just unplugged. Another easy fix. I have been to many mechanics and in my experience any other mechanic would have tried to sell me a new condenser but these guys were honest. And for that I am deeply grateful from the bottom of my heart. Thank u Jim...I will be back and will give out recommendations

Ed Bannigan

★★★★★

3 years ago

I have been going here for over a decade and this is the best auto repair shop in the area by far. More times than not, I've brought my car in thinking it needed either a minor or significant repair only to be told it was nothing or something small instead! I totally trust these guys after years of positive experience! Ed

Ron Grater

★★★★★

Edited 2 years ago

I have lived close to Paul's business for about 30 years. I started using them with my 1997 Astro Van. They did everything for that Van, including all the maintenance and changing out the catalytic converter. They also take care of my daughters Corolla. My neighbors use them and trust them with their vehicles. Paul's has always been very honest with me on their estimates and their work is excellent. Once, my Astro Van gas gauge stopped working and they quoted me what I thought was a high price. My wife thinks I still live in the 60's when it comes to price of things today. Anyway, I researched the way to verify that the issue was what they said, a sending unit in the gas tank. I went back and ask them how they determined that was the issue. They quoted me the exact correct procedures to diagnose a fuel gauge sending unit in the gas tank was malfunctioning. I let them do the work and it was done on time as they scheduled it and for the price they quoted. My daughter had a starting problem with her Corolla. I jump started it and took it to Paul's to check out. They charged me around $15 or $30 to check it out and put the diagnoses charge toward the total repair. The problem was the battery and they offered to replace it for a specified amount. I asked if I could go buy my own battery and pay them to install it. They accepted my idea and I returned with the battery, and they installed it, and it worked great for many years (until my daughter got another car to replace the Corolla and passed on the Corolla to friends in the family who have had the battery for years also). All the work performed by Paul's over the years on all our cars (Prius, Honda, and some Corollas) has been excellent. I asked for a Veteran discount years ago and received one. The cars always come back clean and fixed when I use them for maintenance or repairs. They must test out their fixes well because I never have needed to return and have a fix redone. My neighbors feel the same way, that they all trust Paul's for auto maintenance and repairs. Also, I took my buddies car to Paul's that had been diagnosed to have the acetylic converter replaced after a short time after it had already been replaced. Pauls recommended a trustworthy shop that could test it and we went there, and they recommended changing out the fairly new converter. So, my buddy took it back with proof that the fairly new converter was bad, and the shop agreed that the one they put in was bad and replaced it for no charge. Paul's advice paid off. Finding GOOD, HONEST auto repair shops is difficult in my opinion. When I find one, I try to keep them in business for years, so I get GOOD, HONEST work from them. I forgot to mention that I was losing radiator fluid on my Van years ago. Paul's diagnosed the issue was in the intake manifold but warned me that after they got into repairing that issue there could be more expensive repairs than just that repair. I had over 150k miles and decided to trade it in on a new vehicle. Their honest opinion saved me money in the long run. Also, I recently went back to them and had my Prius oil changed and they let me know of some issues that need taken care of and the ones that should be done soon and the ones that could wait. The 2007 Pius has about 160 miles on it.

Loea Kang

★★★★★

3 years ago

Absolutely fell in love with this shop. I initially came in for an oil leak. Freddie took a look at my car and walked me through the whole process. He showed me where the problem was and explained all the steps that needed to happen. Terry kept in contact with me throughout the entire process. A lot of other things ended up needing to be replaced on the car (which I anticipated. It's getting old). Terry talked me through everything and explained what was going on. As a young girl on her own in a new place it was truly special to me that everyone involved treated me with kindness and made me feel comfortable. My car runs better than ever and I have found my new go to spot.

Chip Overbay

★★★★★

2 years ago

These gentlemen are outstanding. They are mechanics you actually forward to letting them work on your car. They are honest, professional and straight forward. Absolutely no bull. As an aside, you can eat off the shop floor. Highly recommended, can't go wrong.

Tony G

★★★★★

3 years ago

Called in to schedule an appointment and was asked a series of questions about my car issues. Made sure I had checked several things to see if it was something I could fix. It was but I was due for an oil change and just wanted yo make sure no real damage had been done. They were professional, informative and courteous both dropping off and picking up plus the price was very reasonable. I will be returning here in the future for any car issues.

Michael Cooper

★★★★★

a year ago

I have had a lot of experience with automotive repairs, as I once was the CEO of a large fleet of cars, vans and trucks >300 units. Our Genesis was just out of warranty and I was tired of dealing with the dealer, so I took it to Paul's. Amazing service and intregrity. You can trust Terry and team to tell you the truth, and fix it right. What more would you ask for?

Dennis Barnhoorn

★★★★★

2 years ago

I took my car in for rear brake replacement. Several hours after I dropped of the car, I get a call from Freddie indicating that my rear brakes still have 40 % life left on them and didn't require replacement. On top of that they didn't even charge me for the inspection. This should tell you what the guys at Paul's are all about: trustworthiness, and service.

Gary Yang

★★★★★

2 years ago

HONEST PLACE. I’m going to tell you why I gave 5 stars to this place. You will agree on it. I had soaked passenger floor carpet and went to first place, the technician did some preliminary check and told me it’s broken seal between car front and the interior on passenger side. Quote: $750. Second place told me first it’s the issue with ac condenser when I told him ac is fine, he checked again and say it was the drain pipe got blocked. $150 to fix it. I was gonna go with option 2 but thought I would visit this place and see what they say. I had to left the car here since they got so many customers. 2 hours later, one of their staff called me and told me it’s the drain pipe blocked and they use compressed air to fix it already and it’s free of charge. Went to pick the car and the issue was gone. Complete honesty is pretty rare for car repair business in my opinion. This experience explains why they got almost 5 stars. I will not consider going to another shop in the future.

M ONeill

★★★★★

a year ago

I come from Brea to have service on my F150 W/337K miles on it. Freddy has serviced this truck for the past 6 years, and he is one of the best mechanic's I know. The work place is immaculate as well.

Fernando Mendoza

★★★★★

a year ago

The crew at Paul's Auto are great, very knowledgeable of Japanese cars and honest. They have serviced and repaired my Lexus and Toyota without any further issues. Highly recommended!

Steve

★★★★★

6 years ago

I have a Toyota Prius and they have done repairs for me on several occasions. I am always happy with the way they do business. I have talked with the owner and he is very knowledgeable. It is hard to find quality auto repair. I trust the people who work here and I would recommend this place to anyone.

Udo Bruehl

★★★★★

Edited 2 years ago

Freddie and Terry at Paul's Japanese Auto Repair are an amazing repair facility. They service all of our families vehicles. They have the ability to accurately diagnosis and repair our cars at fair prices. They never suggest repairs that are not needed like other repair shops have in the past. They recently serviced a 25 year old 4 wheel drive Toyota Tacoma truck our son was given by his grandfather. The truck sat idle for 7 years with Japanese Auto going through the entire vehicle replacing all the fluids, hoses, removing the old gas and checking all mechanical parts making the necessary repairs. Brought the truck into great working order making it a daily driver for our son. Highly recommend Paul's Auto Repair.

Jim Chung

★★★★★

3 months ago

I'm actually amazed at this auto shop for their honesty & integrity. Freddie was terrific, and it will be my place for my cars going forward. I'm so happy I found Paul's in RSM!

Johanna U

★★★★★

5 months ago

This review is way over due. We have been bringing our cars to Freddy at Paul’s Japanese Motors for the past several years! We can’t rave enough how amazing, honest, and competent Freddy and his staff are! They are all so kind and patient in explaining details about your car. They never up sell services. They do their best to accommodate your schedule. They simply go out of their way to ensure your questions about your car is answered and that you are happy with their service. If you are looking for a shop that is very honest and reliable, Freddy and his staff are the ones to go to.

Gary

★★★★★

2 months ago

Paul’s Automotive has integrity, great prices and terrific service. They don’t try to upsell any service and are very transparent throughout the service or repair process. If they make a service recommendation, they simply explain your options and whether or not you wish to proceed, wait or not have the service or repair done at all. There is no pressure; just honesty and expertise. Highly recommended!

Jessica Craig

★★★★★

2 months ago

Such an honest shop! I called to get a quote on a few things the dealership recommended, and Freddy took the time to educate me on what is really needed. I so appreciate the honesty and time spent when they could have easily made more money on me. I'm so glad to have found this shop for all my future needs and highly recommend them for anyone looking for a trustworthy repair shop!