Cambridge Honda

Gregory Ortiz

★★★★★

a month ago

Joshua was incredibly helpful and professional throughout my visit. He quickly diagnosed and repaired my engine splash shield and took the time to explain what was going on so I understood the fix. The whole process was smooth, efficient, and stress-free. I really appreciated his honesty and attention to detail. Great service all around. Thanks, Joshua!

Jessicabaz “Jessicabaz”

★★★★★

4 months ago

got rear ended and it messed up my sensors and my back bumper and they fixed it just like new!! and even did a interior cleaning for free . they were able to have the rental company pick me up from honda and all i had to do was bring the rental back to honda. 10/10 (and they do walk ins)

Shuaiyi Zhang

★★★★★

2 weeks ago

The new CRV is great, the salesperson TJ was professional and friendly, and it was a fantastic car buying experience.

Selmon Rafey

★★★★★

a month ago

Friendly and helpful service, and repairs were done quicker than expected! Also offered shuttle/Lyft drop off and pick up while waiting for repair work to be done, which was very appreciated. Shout out to Joe on the service team!

Alison Roberts

★★★★★

a month ago

I had a great experience with Honda Cambridge customer service today. Initially, I wasn’t very happy because I had prepaid for oil changes that I did not realize expired. I don’t think that if you prepay that they should expire and I have done oil changes when the vehicle prompts me to do so. But, that is not the fault of the customer service rep. He said that he could not override the system. So buyer beware. Aside from that annoyance, the rep was great. Friendly and helpful. I had dropped my key fob and it had disintegrated into a bunch of tiny pieces. I was sure I would have to replace it, but I still brought all the pieces in a Ziploc baggie, and the Customer rep had one of his guys reassemble the key fob. I don’t know how they got all those tiny pieces back in place but they saved me from having to purchase a new fob, which costs $300+. And, in addition, when I asked him to replace the battery in my backup fob, he did so immediately. I provided the battery.

Bruce Bender

★★★★★

3 months ago

I used Google to visit a number of auto dealership sites in the local area. I chose Cambridge Honda based on online information, and indicated an interest by email in a particular Honda CR-V that they had in stock. I quickly heard back from Mike Carroll on their staff, and arranged a visit for a test drive. Mike was thoroughly professional as we went through the demo and the following discussion of pricing. I traded in a Toyota Tacoma pickup and they offered a fair trade-in price for that. We agreed on a price and he then passed me on to the finance people to finalize the paperwork. Several additional options were offerred, but without the strong pressure I have experienced in the past at several car dealerships. I bought the car, and they were happy to accept a cashier's check for the outstanding balance. Totally professional; polite and cheerful staff; overall a pleasant buying experience. Highly recommended.

Ines Colon

★★★★★

a month ago

I had an awesome experience at Honda Car of Cambridge! The whole process was simple and smooth. Glenn was great to work with friendly, helpful, and made everything easy for my mom. Highly recommend!

Brendan Grant

★★★★★

10 months ago

Thank you Shiva for making our purchasing experience so amazing and for working diligently to get the car that we didn’t expect to buy!! Although, you made sure that we would not leave the dealership without making our family happy!!!! Finance was awesome too. Seamless process. We are so excited to drive our new dream car!! Thank you Cambridge Honda!!

Storm Barkus

★★★★★

2 weeks ago

The visit was awesome!The irksome problem was fixed within a reasonable timeframe, a new part installed, and the explanation for the situation was explained in detail by the service manager, Joshua. We have always appreciated the work of all at the Fresh Pond Honda Dealership, especially as, elderly people, we are counting on maintaining our 2012 Fit as long as possible!

Hali Whorms

★★★★★

a month ago

I had a great experience working with Salem when purchasing my car. He was incredibly knowledgeable and clearly very experienced — he answered all my questions, explained everything thoroughly, and made sure I felt confident throughout the process. His professionalism and customer care really stood out, and he made the entire experience smooth and stress-free. I highly recommend asking for Salem if you’re looking for someone who truly knows what they’re doing!

Priya Chatterji

★★★★★

4 months ago

I always have an excellent experience with the service department at Cambridge Honda. From the moment I arrived, the staff was friendly, professional, and incredibly efficient. They took the time to clearly explain what my car needed, provided accurate estimates, and kept me updated throughout the process. The work was completed quickly, and my car now runs better than ever. I really appreciated the transparency, the attention to detail, and the genuine care they showed for both my vehicle and my time. Highly recommend Cambridge Honda for anyone looking for reliable, honest, and high-quality car service!

Sue W

★★★★★

5 months ago

recently visited Cambridge Honda for a routine oil change on my CR-V and had a fantastic experience. From the moment I arrived, Joe at the service desk made me feel welcome. He was warm, friendly, and incredibly attentive to detail. I felt completely comfortable explaining my concerns and appreciated that there was no pressure or upselling; just honest, helpful service. The service itself was completed in about an hour and a half, which was perfect for my morning schedule. While I waited, I was able to get work done comfortably thanks to their clean waiting area with complimentary tables, chairs, Wi-Fi, and coffee. It was a smooth, uninterrupted work morning in a clean and professional environment. Highly recommend Cambridge Honda for anyone looking for trustworthy and efficient auto service. Thanks again to Joe and the team!

Mason

★★★★★

3 weeks ago

Shiva was a pleasure to work with at Honda. He was genuine, easy to work with, and very responsive throughout the process. He worked closely with me to secure the vehicle I wanted within a tight timeline, which I truly appreciated. I would gladly recommend working with him.

KeKe P

★★★★☆

a month ago

I’m so grateful for Ruben and the entire team at Cambridge Honda for helping me get into my new car. They truly went above and beyond and put in the work to find the right vehicle for me. The kindness, patience, and professionalism meant so much throughout the whole process. If you’re looking to buy a car, I highly recommend Cambridge Honda — and be sure to ask for Ruben!

Kyujae Baek

★☆☆☆☆

Edited a month ago

Do NOT purchase an Allstate Vehicle Service Contract from Roman Babayants. I bought one from him about a year and a half ago. At the time, he was very kind and told me I could cancel it anytime and receive a refund for the unused portion. I recently sold my car and tried to contact him to cancel the contract, but he didn’t respond to my emails or phone calls for weeks. I sent many emails and made many phone calls. He replied twice asking for my car’s mileage, but he did not proceed with the cancellation. After about a month, I contacted Allstate customer service directly to cancel it. However, Allstate told me I still had to receive the refund check through Roman. I then tried to reach him again and asked him to send the check to my new address, but he never responded. I reached out to someone else at Cambridge Honda, and he told me Roman had already canceled the contract. That turned out to be false—I confirmed with Allstate and the contract was canceled only after I canceled it myself. He also said Roman had already sent the check to my old address, even though I no longer live there. In the end, I went to Cambridge Honda in person to meet Roman and get the check. I was finally able to receive it, but it was handed to me by someone else. Roman didn’t even bother to meet me or explain what happened. Overall, it took about six weeks to get the refund check from when I first emailed him, and it likely would have taken longer if I hadn’t contacted Allstate myself. To your reply: Have you really gone through all the emails carefully? It is true that I initially intended to cancel the contract at the end of January and asked about the process. However, Roman was extremely unresponsive and did not answer my questions properly. Because of this, I had to change my mind and decided to cancel the contract immediately, as I was not confident that he would respond to my emails if I reached out again later. If Roman was truly waiting to cancel the contract at the end of January, please ask him why he did not respond to my emails or phone calls even after I canceled the contract myself, why he told me that the contract had already been canceled in December (which was a complete lie) when I asked about it through another person, and why he sent the refund check to my old address even though I clearly requested that it be sent to a different address. If you are still “confused” about why I gave a one-star review, I can share the full email correspondence right here and let others judge for themselves. Please do not blame your customer for your poor service.

Sara

★★★★★

a month ago

I love taking my car in here for service! They're always so so nice and honestly pricing is totally fair, usually better than I can find anywhere else, and I trust them to not be yanking my chain. Sometimes it's hard to get ahold of someone via the phone, but once you're in its great

Luda Falcon

★★★★★

2 months ago

My Honda CRV hybrid had electrical issue of the brakes while we were out of our state. Cambridge Honda dealership was able to determine the problem and replaced the battery. Glen was friendly and helpful. The service department was fast and efficient getting my car back on the road. Thank you so much for your help!