Cambridge Street Auto Service

Roman Tkach

★☆☆☆☆

6 years ago

Came in to do an inspection ar 5:53pm When I approached an employee and politely ask if they could perform a car inspection, he just said NO. So customer service is very low, as I would expect with service, im not aure

P Sito

★★★★★

5 years ago

Came here through a recommendation of a friend. Awesome place, can't say enough about it. Brian and his crew will take care of you with whatever you need, whether it's car repairs, maintenance, modifications etc. Some of the most knowledgeable, nicest and I stress-honest mechanics around. It's hard to find an honest reliable mechanic that you can trust these days. It's a huge plus that they're car guys too, as in they actually care about cars and aren't just trying to take advantage of people. I took my 1970's classic car there and immediately felt safe doing so. The previous place I took my highly valued classic car they actually broke my light switch and didn't even tell me (I discovered this on my own after I had left and they denied any wrongdoing) If anyone needs any work done and want their car taken care of, come here and give Brian a call, they'll take care of you.

Victoria Jones

★★★★★

5 years ago

They are really flexible and do lots of different kinds of work. They are always clear and specific about what kind of work needs to be done and why. I also love being able to support a small, local business. One of the owners, Brian, is always in the shop and he is probably the guy who will answer the phone if you call. I went there for my inspection over the summer and since then I have gone for all the work my car needs.

daniel palimeri

★★★★★

4 years ago

Fast reliable service at a fair price. Staff were attentive and patient on a busy day. I left confident my car was getting the best service, new wheels mounted and balanced with care. Clean Shop too.

Tien-yu Hsin

★☆☆☆☆

3 years ago

Please avoid doing business with these guys at all means. The owner Brian is dishonest. I got an initial quote of $800 to replace the bumper from a guy called Rafal. But it took them 2 MONTHS to finally replace. They are incompetent. Also they UPCHARGE TWICE. The first time they asked me to pick up the car, said they had to buy an extra bracket, $250 additional. The third time they couldn’t name the thing they replace. $65 additional. They said it’s something external but they just didn’t include in the original quote. Unprofessional. They upcharge cuz they can. We called them 5+ times to followip, waiting in the shop for 30 min each time they call us to pick up. We dropped off the car 3 times. I had gotten my car detailed at this place. They didnt clean the car throughly the first time and I had to go back the next day to ask them to finish. Thought it was an accident but seems like they consistently avoid to finish the job they are paid for.

Will Simon

★★★☆☆

5 years ago

Internet and all signs on the place say they open at 8:00, but only one guy showed up at 8:30 and told me the state inspection guy wouldn't arrive until closer to 9:00. Bummer. When the guy I needed did arrive, though, he was nice and sneaked me in before a couple bigger jobs as I only needed one very quick thing checked after failing inspection initially. Overall, fine experience for inspection, but seemed a little busy and small to consider bringing my car there.

Hannah Connally

★☆☆☆☆

3 years ago

Took my vehicle to CSA to be repaired after an accident. Upon picking up my car (which was in the shop for two weeks) the auto shop presented the bill to me instead of my insurance company. I paid the bill since I was told by the auto shop that it had been pre approved by my insurance. Only now do I realize that the receipts they provide are not valid as they do not show individual part numbers and prices. Without knowing, I paid a surplus of $500 to auto shop upon picking up my car. When asked for a invoice by my insurance, the auto shop denied. After waiting a month for my insurance to obtain an invoice, I called the auto shop to get one my self. They said that the insurance did not ask for an invoice. So I gave them my email and requested that the invoice be sent to me. Over a month later, after two emails and three calls to the shop, I still have not been able to obtain an proper invoice for the charges made on my vehicle, different and conflicting responses given by the auto shop every time I called. I asked for the owners contact information and was refused. The manager, Brian, presents as friendly and upfront but after this experience of not being able to obtain something so basic as an invoice, I can only conclude that this shop is dishonest, deceiving, and engaging in pricing/parts fraud. A complaint was filed with Better Business Bureau.

Ephraim Lessell

★★★★★

8 years ago

(Now called Cambridge Street Auto Repair) I came for an auto inspection, which was done quickly. A misaligned headlight caused a safety fail, but these guys worked fast to fix it, and it passed. They didn't charge me for the headlight adjustment! Thanks to Brian, Gilberto, and Samson. If every company worked this well for customers, we would live in a much better world. This shop is highly recommended

Faig Masimov

★★★★★

a year ago

These guys are just amazing. Got my audi fixed here twice. I'll bring my mustang in, too. This shop will be my car repair spot as long as I live in MA.

Felipe Afonso

★★★★★

4 years ago

My tire had a screw in it and I went to another mechanic and they wanted to charge me $100 plus for a new tire. I took the car to this mechanic for a second opinion. In just 15 minutes, they diagnosed the problem and fixed the tire, and they only charge me $25 for it. I would definitely recommend to go to this mechanic, they are honest people, I have been there before and they always give me a very fair rate.

Adam Kronish

★☆☆☆☆

7 years ago

I had a horrible experience with this auto shop. Not responsive to calls, makes promises they don't keep, and overall poor professionalism. Dropped my car off for bumper repair and was told it would be ready in 1-3 days. I had to call the shop daily for updates when I got no word on my car's status 3 days later. Due to mis-ordering parts and paints, I went 1 full week without my car, twice as long as estimated! Additionally, I was continually told that the car would "100% be ready tomorrow" for 3 days straight. They promised to call me 3 times and not once did the shop contact me without me calling first. No price reduction or anything for the inconvenience, which just shows how little they care about me as a person. Made the worst of an already bad situation following a car accident.

Mike McGovern

★★★★★

5 years ago

I've been going to Cambridge Street Auto for a few years and always had a great experience (friendly, good work, reasonable prices, etc.) but Brian and his team really helped me out when my wheels were stolen off my car. They found a way to tow it, worked with my insurance, got everything I needed and gave some helpful recommendations. Overall just made a major headache much, much easier to deal with. I couldn't recommend Cambridge Street Auto enough.

Robert Watson

★★★★★

12 years ago

I have been to the Michael J Hynes Service Center probably 5 times since getting my 97 ford wagon. It seems determined to have a problem every couple weeks and they guys are amazing at getting it back on the road. They have excellent prices, are fair with you, explain what is wrong so you understand, and are very good about getting the work done in a timely manner. I have been to other shops where I feel like they are trying to screw me from the moment I walk in, not this place. I have never once felt cheated or gouged. I really can't say much more. If you just look at how busy they are that should tell you something. It usually takes two days or less to get my car back when I just drive up and drop it off without calling ahead (it may be longer depending on the work you need done). I have had my front struts replaced, oil changed, a faulty motor shaft sensor replaced, and an vacuum canister/valve replaced along with some other smaller things. I highly recommend them. Just go here, you won't be sorry.

Emma Bramante

★★★★★

a year ago

I needed to get my state inspection done and it was so easy. I was turned away from somewhere because it was too busy and I drove here and it took 5 minutes. 12/10 recommend.

Christian Seested

★★★★★

4 years ago

I think Brian, and the whole team of experts mechanics are great, very friendly, professional and they’ll definitely repaired your vehicle without a problem. I been going there for years and I haven’t has a problem with anything that they do to repair car. I highly recommended! Thanks to Brian and the team! Saul

Y

★★★★★

6 years ago

These guys have taken very good care of my used cars. Bryan, they guy front, is very knowledgeable on all aspects of the business and very easy to work with. Say good bye to the stigma of car related business being hard to talk too.

Christine Varriale

★★★★★

5 years ago

I’ve been taking my cars to Cambridge St Auto for years, and I love the quality of work and professionalism there. They also don’t nickel and dime you on prices for service. I always call ahead and make an appointment. They can usually fit me in that day or the next day they are open.