Glenville Terrace Auto Body

Michelle StPaul

★★★★★

6 months ago

Completed body work and alignment after I my parked car was hit. I was connected to this shop by insurance. I chose them out of 20+ options based on good reviews and I’m glad I did. They were very easy to work with, communicated so well throughout the weeks I was without my car and as a bonus worked with the Enterprise Rental location close by (I got picked up by enterprise here and taken to get my rental car and then later I was able to drop off my rental when my car was ready). My car looks like new (great busy work and painting) and drives so well. I’ll choose them myself next time I need anything.

Donna Cirelli

★★★★★

5 months ago

I can’t say enough about the service I received at Glenville auto body. While dealing with a terrible insurance claim on one end, Glenville made it as easy as possible on the other end. The customer service is beyond from the desk to the people fixing your cars. Jason went above and beyond for me to push my claim through and get my car fixed through the insurance, even though it was extra work for him to do so. Again, customer service top-notch.

Johanna Lemon

★★★★★

a year ago

A tree fell on my car. A big tree. So big the removal experts took the better part of a day to extract it. It shattered my windshield, dented my roof, scraped the sides, and damaged both the bumper and pillar defenders. I was afraid my car wouldn't ever be the same again. Thankfully, though, my insurance routed me toward Glenville Terrace and I'm SO glad they did. The Glenville team (and Viet especially!) did exceptional work and kept me informed of the progress along the way. I picked up my Buick today and she looks exactly as she did prior to the tree experience. I highly recommend Glenville for their overall workmanship, communication, and utter ease of use. They took care of the insurance and everything. I'm so glad to have my car back and so thankful to Glenville for putting her back in tip-top shape!

Ashley

★★★★☆

3 years ago

They fixed my bumper after someone hit me. This is my insurances go to auto shop and I was nervous at first but they did a great job. The only reason I gave a 4 and not a 5 is I wish I was updated about how long it would take. I had the impression it would take 6 days but it took a little longer because the guy who worked on my car got sick. It’s understandable but I wish someone called to let me know cause otherwise I wouldnt have known if I didn’t call for an update! Otherwise, I liked the place and the service was good! Oh! Parking is a bit difficult 😫 Before and after posted !

Tim Nickerson

★★☆☆☆

6 years ago

I had work done twice by Glenville - April of 2019 and March of 2020. Both times, I encountered significant delays and broken promises as to when the work was going to be completed. The delays were 3 days the first time and a week and a half for the second time. This month, I dropped it off on Monday, March 2nd and was promised Friday, March 6th. That pushed into Tuesday, March 10th, then the 11th, then 12th at 11am, then the 12th at 12:30. As I paid for my own rental, this was quite frustrating and expensive When I finally got it back they missed work that needed to be done, and the paint job in some areas needed to be redone as it was bubbling and flaking off. Fortunately, I happened to be greeted by the owner who was attentive, understanding, and stood by his company's work. He also listened to my concerns about the schedule and assured me he would talk to the project manager. At this point, I'm not sure if I will go back. The only reason I would is that the owner actually stands behind their work and is attentive to customer concerns. I don't have much faith in the rest of the office however. I did feel like I was just one of many and more of a bother than an actual client.

Kayla Costa

★★★★★

3 years ago

Can’t say enough good things about this place! Got my car back today and it looks brand new. They were communicative the entire time in terms of when my car might be ready and everyone I spoke with whether in person or over the phone was extremely kind, patient and informative. Thank you so much! (Included before and after pics)

Greg Dorsey

★★★★★

a year ago

Fantastic experience at Glenville Auto Terrace! Very easy stress free process. They managed my insurance, claim, excellent body work, on time and budget all with friendly service.

Joe Ellis

★★★★★

3 months ago

The shop owner and employees are honest and did a great job repairing my vehicle after an accident. I would recommend this shop to anyone.

Teresa Maeve

★★★★★

a year ago

Would absolutely recommend this shop to anyone- I’m not even somebody who writes reviews but they’ve been so great to work with over the past few years, I feel like I have to! As a first time car owner it can be pretty intimidating having your car serviced and every employee I’ve met has been nothing but lovely and accommodating. I feel very at ease working with them which is worth a lot. I originally found this shop because I lived nearby and they’ve kept me coming back. Barry is very personable and I am always happy to support an Irish-owned business. They get the job done and exceed expectations (in particular I really appreciate that they clean the inside of your car for you, always a nice surprise). I’ve had some bad luck getting hit by other people on the road and they’ve taken care of claims and coordinating with the other party’s insurance seamlessly. I’ve now had two separate bumpers replaced by them, and last year when my car was totaled Barry was kind enough to get on the phone with me and take the time for a consult free of charge. He knew just by looking at a couple pictures that it was probably gonna be a goner. Another time I was in Ireland while they worked on my car and he called with updates, and helped me arrange for my friend to pick the car up for me with no hassle. I also love that they partner with Enterprise so you can be taken to your rental / leave your rental there to be collected when you pick your vehicle up. Or you can hop on the green line right around the corner! No need to worry about arranging to have someone pick you up. Truly do not have a single bad thing to say, bring your car here!

Chi-Hsien Wang

★★★★★

7 months ago

Vette was super helpful and always easy to reach throughout the process of getting our car handled. We even got our car back earlier than expected, and everything looks great and well done. Very happy with the experience—big shout-out to Vette and the team!

Adam Y

★★★★★

a year ago

Top notch service. Staff is friendly and knowledgeable. Car was repaired in a timely manner. Looks as good as new.

ronald francescone

★★★★★

9 months ago

Glenville did a great job on my car, and the personnel there were very pleasant to deal with. My daughter had used them in the past and was pleased with their work, and I will certainly use them again in the future, if necessary.

O K

★☆☆☆☆

2 years ago

I came to this auto body shop on Wednesday, January 24, 2024, to have my car repaired. Initially, I felt a bit puzzled due to an unfavorable situation. However, I needed to get coffee from the nearby shop, and I requested assistance in this regard. The elderly man inside the body shop stated that he would call a tow truck and insisted that if I wanted to get my car repaired, I needed to enter and wait in line. During this time, I felt pressured to enter and initiate the process. This situation saddened and surprised me. I left the establishment, but instead of sharing a negative experience, I opted for a more objective approach to help everyone understand possible experiences. I'm sharing this to assist others in making their own decisions. I hope this review proves useful to future customers.

Gennadiy Gandelsman

★★★★★

9 months ago

Glenville auto handled out claim with Geiko. Our car was T-Boned with extensive damage to the suspension. The staff were extremely professional and updated us on the progress regularly. The owner Barry went advocated for us and worked on helping to get our car fixed the right way and did not rush until everything was taken care of. Thank you Glenville Terrace!

Chad Klinefelter

★★★★★

2 years ago

Before and after. Like it never happened. Erick and Sary were helpful. Clearly lots of experience at the shop. Efficient administration as well. It was helpful that they were partnered with my insurance (MAPFRE, additionally they are partnered with other major insurance as well). 5 stars for sure.

Sam Cullen

★★★★★

8 months ago

They truly went above and beyond and my car looks better than before. They also gave it back to me spotless which was so appreciated. Communication was top tier and gave me updates on timelines as they worked on it. Highly recommend!

Catherine Wright

★★★★★

4 years ago

Great experience! They repaired a tailgate and bumper dent really nicely AND one day faster than they predicted AND yhey saved my beloved bumper sticker without me even asking AND they thanked me for the business. 10/10 recommend. Will be a returning customer. Oh, AND they even vacuumed the front floor mats!