Car Care USA

Amaya W.

★★★★★

8 months ago

I brought my 1996 Nissan Maxima in for a second opinion after receiving a quote elsewhere and Jake checked it out at no cost. He told me that from a safety standpoint, everything was fine and there was nothing that needed to be done immediately. If anything, just replace bushings here and there, a far cry from the full rear suspension replacement the other shop quoted me. Since I paid nothing, I thought I'd show my appreciation by leaving a review! Thanks again, Jake.

John

★★★★★

a year ago

I have taken all of my vehicles to Car Care USA over the last several months. This is without a doubt the most trustworthy and affordable shop out there. There was actually a couple of times when they could have taken advantage of my minimal knowledge and I would have never known, but they didn't. This is truly one of the very few mechanic shops that you can trust!

Letty Martinie

★★★★★

a year ago

I had a great first experience with Car Care USA. Jake and the staff were honest, knowledgeable, efficient with time, and professional. Will continue to use their shop and recommend to friends and family.

Steve Coyle

★★★★★

10 months ago

Jake, thanks so much for your assistance and professional service and great work on my Dodge Durango GT. This is the third vehicle your team has serviced and really appreciate your kindness and professional approach to your customers.

Chastin Riley

★★★★★

9 months ago

Great service. I've been going here for years. It's hard to find find a trustworthy mechanic.With Fast turn around time.

Daniel Calvo

★☆☆☆☆

2 years ago

Beware!!! I decided to take my car here because of the great google reviews. I had issues with my a/c that needed to be repaired and also needed an alignment. They looked at my car and told me I had suspension issues. I opted in for the full work up because I felt it was warranted. It ended up costing $3800 which I thought was a little steep. Nevertheless, I paid for the services and my a/c was working properly. However, since my car was returned I’ve been having trouble with the engine. It’s been making a rattling noise. I called them to tell then issue I’ve been experiencing since my car has been returned. I took it in so I could get an oil change and look at the rattling noise. They looked at my car and said parts of my engine needed to be tightened and it would cost me an additional $1800 for labor. This is RIDICULOUS!!!! I didn’t have that problem before I took my car there which leads me to believe that they must done something to my car so I could come back or they didn’t properly put things back as they should. Now my car won’t even start! I had a technician look at my car and they said it’s not the battery, terminal, or alternators. Do not bring your car here unless you want more issues than you went in for.

Ginny Evans

★★★★★

a year ago

I was able to drop in and have them install new wipers on the spot, which was so appreciated. Great customer service and such friendly people. Thank you!

Valerie Parker

★★★★★

Edited 7 months ago

Visited again 5/28/2025 And still a great place that is STILL fast and efficient. This business had withstood the great history of being upstanding and dependable for the community! Greatly appreciated! I was in and out within 20 mins for an inspection/emissions as a walk in. Firestone told me it would be an hour wait. Thanks Car Care USA! "Fast and Welcoming!" I tried this place out for the first time on the 19th for an inspection. They weren't busy, and I was immediately helped. My boys (3&almost4) were asleep and I carried them inside. My youngest was whiney and one man tried to even make my son feel more comfortable. He tried being goofy with him, but Jaze was not feeling it. My inspection was taken care of in under 10 mins. I paid and that was that. Very kind, and attentive. Thanks alot!!

Teresa Chavez

★★★★★

10 years ago

I have heard and read many greats reviews on this business so I decided to give it a try and was definitely not disappointed! I took my daughters' car in to get serviced and from beginning to end, they were very professional and courteous. As a female, I always get the feeling of condescension when I take my car in but at Car Care USA, they took the time to explain and made me feel reassured that I took my business there. Their service was very reasonable and affordably priced and our car runs great! I will highly recommend them to friends and family! Thanks!!

Brayden Cruz

★★★★★

a year ago

Fast. Reliable and easy to work with mechanics. Just moved to the area and will definitely be using them again. It’s hard to find trustworthy mechanics without a referral from someone you trust. That said, these guys are professionals.

Ossiemotto Atos

★★★★★

6 years ago

My experience was wonderful and job well done!!! Ray was cordial and courteous. It was midday Friday when l got there. I needed an oil change and state inspection. He said that there is an hour and a half wait to which I responded ok’ Waiting area is clean, quiet.and comfortable Less than an hour I was called and my truck is ready!!! Surprised and pleased with the excellent service and prompt time promised (early) I’m very satisfied and pleased with this professionalism for a first time customer!!! You guys have my support and will spread among my friends family and neighbors!!!👍👍👍👍👍

K.C. Douglas (BOHICABombIL)

★★★★★

11 years ago

This place is awesome! They have taken care of myself and my wife for years now. John C., John G, Robert, and James...all of you are great! My wife's SUV has over 160,000 on it, and these folks are helping us to keep it going strong. I'd trust them with any work I need done, because they go above and beyond. Very fair and honest. That's exactly why I drive clear across town just to get to them. I'd recommend anyone to give them a look.

Donald Gentles

★★★★★

2 years ago

Shane the G.M. is a low-key, straight-forward manager who tells you like it is, doesn't over-promise, & finds legitimate ways to charge you less--or warns you ahead of time if his estimate has to go up. The work here is excellent. These men quickly turn-around routine jobs, &can handle very complex, lengthy jobs involving various suppliers & get even very advanced work done in timely fashion. Is there a better local mechanic shop anywhere in the country? Frankly, I'd doubt it.

Yvonne Clayton

★★★★★

2 years ago

They were wonderful! They save my daughter 1200 . She took her bmw here for a second opinion! Of course she’s a female!!!! They fixed in a timely manner and superb customer service! My daughter said she will definitely use them from now on!

Aubrey Williams

★★★★★

a year ago

I've been patronizing Car Care for about 10yrs and have always had a great experience. Reasonable pricing and very family oriented. Definitely the best auto shop in Richmond!

Ilya Zaretsky

★★★★★

Edited 5 years ago

I have to say, this is an extraordinary business. I just needed my front license plate bracket installed because I just moved here from a state that does not require a front license plate. They did a fast and very good job and refused to take any money from me. I gladly tipped the gentleman that helps me out of sheer principle. I highly recommend this business because they do it the right way. Customer service is all.

Ginger’s Journey with God

★★★★★

6 years ago

I will recommend and I always do to anyone who needs their cars looked at. Car Care doesn't only takes good and honest care of your vehicle, but they genuinely care for you as a person. This place even have a box for prayer request! That's Awesome to me!!! I will never take my car anywhere else unless for insurance purposes.