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About Business
For professional Car Repair care in Vancouver, WA, Vancouver, look no further than Carr Vancouver Buick GMC Service Department. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.1/5 rating based on 9 pieces of feedback. They have become an integral part of the Vancouver, WA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Vancouver, Carr Vancouver Buick GMC Service Department is ready to assist with your next project or repair.
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Google Reviews
Ramon Bravo
★☆☆☆☆ My experience with the service department has been utterly disappointing. Our GMC vehicle was recalled over a year ago due to airbag issues, and since then, my wife and I have contacted the department nearly ten times. On most occasions, calls have gone unanswered, and voicemails have never been returned. The first time I was able to speak with someone, I was informed that I would need to wait for parts to be manufactured, and that I would receive a follow-up letter when it was time to schedule the repair. Unfortunately, that letter never arrived. Six months later, when I called for an update, I was informed that the previous information was incorrect. As a result, I have been driving without airbags in a family vehicle for the entirety of this time. Subsequent communications revealed that a parts order had been requested, and I was assured that I would receive a call once the parts arrived to schedule the repair. However, once again, this never occurred. When I followed up three weeks later, I was told by another service advisor that no record of the airbag order existed. We are now approaching a year and a half of driving without airbags, which I find completely unacceptable. I am deeply concerned for the safety of my family, and I can not help but wonder how many others are being put at risk due to their negligent failure to keep customers safe. Avoid this service department for your own families safety!
Matt M
★★★★★ Kenneth Guttig and the technicians went above and beyond to repair my truck. Brought my Sierra in for a radiator replacement because another gmc dealership (Beaverton gmc) could not find a coolant leak, but I crawled under and found it myself and took it to Ken. He ordered parts before my appointment and got the vehicle done in a fast manner, even replaced my water pump because they saw it starting to seep. Would highly recommend. This is the best experience I have had with a GMC service department so far.
Dianne Boatsman
★★★★★ Our salesman Ryan Singh made our experience at CARR’s go smoothly with our transaction. He’s the most helpful and kindhearted man and with his smile and laughter was so fun to be around. There’s no high pressure sales going on which was a surprising bonus for my husband and I. Everyone from CARRS Vancouver were also 5⭐️ ‘s Thank You Ryan, Matt and Cody 😊
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