About Business
For professional Car Repair care in McAllen, TX, McAllen, look no further than CARSTAR Collision Specialists. Their team excels at delivering top-tier results for Auto body shop, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 337 pieces of feedback. They have become an integral part of the McAllen, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in McAllen, CARSTAR Collision Specialists is ready to assist with your next project or repair.
Google Reviews
Romualdo Garza
★★★★★
3 months ago
The staff at CarStar was nice and helpful, especially Cassandra who helped me through the whole repair process. They have an easy repair process, just dropped off my car and they coordinated with my insurance. They even ordered an Uber for me after I dropped my car off which other places probably don’t do. My car looked brand new when the repairs were done, their repair team did an amazing job. Highly recommend for insurance claim repairs.
rudy sanmiguel
★★★★
☆
11 months ago
I dinged up my wife's Mini a couple of months ago, so I researched for the best place to have it repaired. CarStar got my attention, so I made an appointment took the car there. I was given detailed information as to the process, timeline, and was given time to ask any questions I had. I felt comfortable with the level of courtesy given. Communication was though, I received test messages updating every step. Repair time was shorter than expected and the work was impeccable. If needed again, I will be going there.
Anna Hoffman
★★★★★
5 months ago
CARSTAR Collision Specialist provided excellent customer service, exceptional quality repair, and timely completion. During our car repair, the shop provided us with frequent communication via text and phone on completion status, which was greatly appreciated. They are also equipped with an exceptional, professional, and courteous staff. Our car repair results were high quality, which made our vehicle look "like new"! We highly recommend CARTSTAR Collision Specialist for any car body repair. Richard and Anna Hoffman
DLR
★★★★★
3 months ago
Had a great experience with Carstar auto collision center. I would get daily updates on the status of my vehicle. They provided me with an Uber to go pick up my rental. Then I was able to leave the rental car there at Carstar. Exceptional customer service by Mrs. Kassandra the front desk staff. I would highly recommend Carstar if you ever need collision auto repairs.
antonio davila
★★★★★
4 months ago
Hats off to all of the crew at Carstar Collision Specialists for their excellent service and workmanship on our 2018 Mazda 3. They provided consistent updates on the status of the repairs and were even able to resolve several electrical issues with this fender bender. They even washed and detailed the vehicle and went out of their way to provide a Uber to take me from our home 15 miles away to their facility to pick up our car. You can bet on us to recommend your business to our friends and family in the future. Again, thank you.
Lynette Boyer
★★★★★
10 months ago
They all did a very good job. They were very professional and stayed in constant communication with me about the status of my car!!! I would recommend them to anyone in need of their services. Thank you CARSTAR team!!!
Celeste Ibarra
★★★★★
3 months ago
Very satisfied with the repairs for my truck, also issued truck to me one day before than the anticipated date. Very satisfied customer
Michael McGurk
★
☆☆☆☆
11 months ago
Horrible workmanship. I would never recommend this company and would recommend that you take your car anywhere other than Carstar McAllen. So far, I have returned the car twice to fix the same issues. They claim each time the car has gone through “quality control” only for me to arrive and point out the defects that were supposed to be fixed. They routinely represented timeliness that is not true. I paid directly so they can’t use pending approval from an insurance company as an excuse. I question their competency to do this type of work properly. Things as basic as the hood won’t close and the door had a corner not painted.Go anywhere other than Carstar. I have yet to get what I paid for.
Randee Jackson
★★★★★
5 months ago
Excellent service! I was really in awe at the customer service. No surprises. No wondering how long I would be without my vehicle. I received near daily text messages with my estimated completion date. I will never go to another collision shop as long as this one is still around. And Rick is great!
Juan Gonzalez
★★★★★
10 months ago
⭐️⭐️⭐️⭐️⭐️ CARSTAR Collision Specialists did an amazing job with our wrecked Dodge Durango — they made it look brand new again! From start to finish, they were professional, thorough, and kept us updated every step of the way. Their communication was excellent, and the quality of their work speaks for itself. Highly recommend CARSTAR for anyone in need of top-notch collision repair and great service!
Vicki Sturino
★★★★★
4 months ago
I was very impressed with your car star business. Very professional with your front lady to the guys in the back. I really appreciated the daily text messages to inform me of the daily updates! Would definitely recommend this auto body shop to anyone who asks.
Zoe Purr
★★★★★
a year ago
When they evaluated my car, they explained to me the process to fix it. They're knowledgable and made me feel at ease. Dropped off my car on a Monday afternoon and was ready for pick up on Thursday pm.
Noami Rodriguez
★★★★★
a month ago
Got a brand new Toyota rav4 less than 6 months ago and my ac went out I was having so many issues with the Toyota shop and finally took it to car star and I’m so glad I did they were in and out got my condenser fixed within 24 hours and even washed and vacuumed up my car for me before I picked it up I’m so grateful and so happy with the service I was provided thank you to everyone at carstar!!
C Ardis
★★★★★
6 years ago
I was devastated when a hit-and-run driver did significant damage to my car. It's so horrible to realize there are people like this in the world! For months, I waited to get a quote to have it repaired because I knew it would be expensive. Like most people, I work so hard for my money and don't have a lot of extra cash for such expected and infuriating things. Finally, I went to CARSTAR Collision to get a quote. Sarah was wonderful--professional, efficient, and friendly. I waited for a couple of weeks to take it in due to my schedule. When I called to make an appointment to deliver my car, Sarah made me feel like CARSTAR valued my business. My one concern was that the work would be completed on time as I only have one vehicle and decided not to rent a car. Sarah assured me it would be ready. Later that day, Joe called to offer additional reassurance. I called to return Joe's call and to check in, and Yadira was also so friendly and professional. Not only was my car done on time, but it was done a day early!!! I was so happy when I got the text to let me know I could pick it up, but not nearly as happy as I was when I saw the results of Lupe's work! Finally, I have my beautiful car back!! I highly recommend CARSTAR Collision!! I hope I never NEED body repair done on my car again; however, if I do, I know exactly where I'm going!!!
Alejandra D'Lune
★★★★★
5 months ago
My Collision repair was excellent! Communication was top notch and my service agent addressed my concerns. They finished before the initial timeline and everything was great! Thank you CarStarCollision, Cassandra and Luciano especially!
Juan Gomez
★★★★★
Edited a month ago
Took my MB GLS450 for a paint job and I was extremely satisfied with the quality of the job, the professionalism and knowledge of the entire staff. I definitely recommend CARSTAR for any car paint job. Thank you CARSTAR.
Aleida Montelongo
★★★★★
a month ago
100% recommend they do the best paiting. If you want a best painting ask for STIG he does awesome painting ❤️❤️
Minnie Parton
★★★★★
7 months ago
My vehicle looks great. The repairs were done in a timely manner. Luis was very helpful, courteous and professional as was the young lady who took my payment. Definitely would recommend them.
Stephany Aguilera
★★★★
☆
5 years ago
It took more than unexpected but I was beyond happy about the results from my car everything was put back to normal and it was just amazing, I thank you all for every effort you all put into to make my car look like it did before they crashed it. Once again amazing job all that you do keep up the great work♥️ beyond satisfied👍
Rebeca Johnston
★★★★★
a month ago
The shop kept me posted regarding the work on my car, gave me estimated dates for completion,and let me know when there was a delay due to paint or parts not arriving yet.
