About Business
Chrysler Jeep Dodge Ram Provo Service Department is a leading Car Repair specialist serving the Provo, UT, Provo area. They provide a wide variety of solutions, including Auto repair shop, Car repair and maintenance service, Diesel engine repair service, and other Car Repair tasks. Boasting a solid 4.1/5 rating from 456 verified reviews, their reputation precedes them. As a locally-owned business in Provo, UT, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Provo, UT.
Google Reviews
Kody Valera
★★★★★
4 years ago
Mason was great he got me in quick and my oil change was done by tech super fast. I literally called every other Jeep Dealer and couldn't get an appointment. I even called Bountiful where I bought my jeep and couldn't even get a hold of a human. I went to Ken Garff and was told it would be a 4hr plus wait and they refused to let me make an appointment in person. Insisting I had to do it online. I called Provo as a last resort and the scheduler got me an appointment that same day! So stoked!!! And when I got there everything was handled quickly. The waiting area is comfy, I didn't feel like I was going to be in the way like other Dealerships. Drive a little farther and get better, faster service in Provo!
Danielle Latu
★★
☆☆☆
4 years ago
The technicians weren't on the same page. We called 2 days after drop off to check in and it just went to voicemail even though we were told they would call us to update us. We waited 5 days and called again only to be told it hadn't been looked at yet. And then a few hours later they called back to say it actually had been looked at and they couldn't find a problem. It was hit and miss when our town and country would turn over so even though the diagnostic didn't turn up a code, they didn't take the time to try to fix the issue we were telling them it had. We ended up buying a wire off of Amazon that plugged in to the brains of the car and the issue was fixed for $60 on our own accord.
Gary Peterson
★★★★★
Edited 3 years ago
Their service department staff are always friendly and attentive. They explain what they will do and keep you informed along the way. If they find any issues they give you options and help you get the best result. There are never any surprises when you come to pick up your vehicle and pay for your service. I’ve bought my last 2 vehicles there and always get them serviced there. Great dealership all around. Thanks!
Sam Lovato
★★★★★
4 years ago
The manager was very helpful when I cam in and got to my wife's van very quickly. He was knowledgeable about what the issue was and offered us a new warranty to cover my vehicle to avoid any further large repair bills. I was very happy with the service and I will be going there from now on.
Austin Shick
★★★★★
4 years ago
Tony was an excellent service advisor. Was able to assist me right away and was very personable. He educated me on several service programs which were a great benefit to me. He kept me updated throughout the service of my vehicle. I have made several trips to this same service department and it was my first time being helped by Tony. Would recommend Tony for any of your service needs or questions.
Betsy Croft
★★★
☆☆
4 years ago
We ordered a Jeep through this dealership. They were friendly and kind in the ordering process, and kept us up to date with all the build checkpoints, even though the were a bit behind in getting me the information. I ended up getting more use out of Jeep customer service chat. Still, they were involved and helpful to my questions. When it came to the point of sale, however, I was a bit disappointed. We were trying to reach a reasonable agreement on the price, and as a female buyer I felt a bit patronized and talked down to in our communications. In the end we both got what we wanted, I got my car and they got a sale at sticker price. But there was a point where they threatened to sell our vehicle if we did not come in right away to pick it up. The vehicle was made custom, with my name on the sticker. That was pretty beneath them. Overall I wouldn’t choose this dealership again if I had a choice.
Deryck Adriano
★★
☆☆☆
3 years ago
I'm giving it two stars for the polite and courteous staff and clean facilities. This is the second time I've brought a vehicle in for an oil change and tire rotation. Both times I've also needed a flat repair due to the construction in my area. Both times I was told they were unable to fix the leaks to due liability concerns, which might be true. Both times were scheduled appointments that took nearly 1.5 hours. Both times they failed to rotate my tires. The first time they filled the tires and a few days later the tire with the slow leak was still in the same location. Unfortunately I gave them a high review before I found out. This time they didn't even fill the tire, so as I started to drive away, the TPMS synced and told me the the leaking tire was in still in the same location. I had to turn around and wait another 15 minutes for the tire rotation. Without the tire rotation, what were they doing for 1.5 hours? I also wonder if they even changed my oil. I'm also upset that I purchased one of the service contracts and HAVE to go back for more service.
Mitch Dumas
★
☆☆☆☆
4 years ago
I made an appointment for an oil change. When I arrived for my scheduled appointment, I told them to let me know if it was going to take more than an hour. 2 1/2 hours later they came out and told me to get a ride home. They weren’t going to finish. No communication on when they were going to be done. Texted the next day for an update and no reply. Had to call in later in the day to find out what was going on. Bad service, no communication.
Chris Carter
★★
☆☆☆
Edited 6 years ago
Good service - friendly staff. I’m editing to change this review. Took my daughter’s car in for repairs. Repairs were done fine but I have been called many times by their sales force to try to get me to trade in vehicle. Very bad business practice. I ask the person to remove my name and not call back but they continue. This practice needs to stop but I’m sure they want as they are probably successful from time to time with this approach.
Robbie Smith
★
☆☆☆☆
4 years ago
They kept my car for a month to replace the headlights and solve an issue with the hands-free. There was little to no communication, and when I called to check it, was a huge ordeal to try and get someone on the phone. Plus, after the repairs were finished, the hands-free module wasn't configured right, so I took it to a different repair shop to have it fixed. The worst service experience I've had in my life, I hope no one else has to experience the same.
Marshall Dahneke
★★★★★
6 months ago
Customized service and even suggested a 'do it yourself' approach on one repair to save substantial cash.
shaylynn miller
★★★★★
4 years ago
They were so awesome! Got me in no problem! Awesome communication! Tony was awesome at letting me know what was going on, very friendly and professional! They didn’t have one of the parts for a recall, so they ordered it and we made an appt for next week! They made this visit a smooth easy appt! I will definitely will be using them again!! 🙌🏼🙌🏼
Gustavo Reynoso
★★★★★
4 years ago
I had a good experience with this service department. Tony was my service advisor. There was also a newer employee wearing white that was helpful. Yanett and Katrina were very helpful during the entire process. It was a smooth process and my car was ready earlier than expected, which is great. Also, the shuttle driver is nice and friendly. Overall, I had a great experience.
Oz Inglorious
★★★★★
5 months ago
Service Advisor Jake is an absolute legend, cannot recommend enough.
J L
★★★★★
5 years ago
Great experience. Making the appointment was super fast and easy (I tried another dealer 3 times!) I had to drive a little further to this dealer but definitely worth it. Couldn't ask for better customer service. They quoted about an hour and half for the service including a recall. An hour later I had my truck back and ready to go. I definitely will be returning.
Dustin Guadagnoli
★★★★★
4 years ago
Tony was very helpful, and took the time to address all of the issues he could find and not just what I brought it in for. Not only that but he gave me pricing for every service, informed me on which services were vital and which we’re dismissible, and even rotated my tires regardless of my request being short of notice. That being said I did go ahead and have all the repairs and services I needed fixed, and now my car is driving like it did when I first drove it off the lot! Thank you!
Brad Montague
★★★
☆☆
3 years ago
They were able to get me schedule quickly. After I dropped it off I received a text with a number in case I had any questions. I sent a couple of messages to the number asking about the status of my truck but didn't get any response. after two days they finally called me back to say it was done. The work was completed to my satisfaction, I wish they would communicate better with their customers.
Kevin Criman
★★★★
☆
2 years ago
Service was very kind. Went in to get a second key programmed for our vehicle. I was informed that the actual programming would take about 50 minutes but I ended up waiting about 2 hours, could be due to them not being able to get to the vehicle right away or the vehicle gave them issues not sure. They have a clean waiting room with a TV, free hot drinks, and a waiting/play area for kids. When I went to pay, there were extra things on the bill I was not informed about or agreed to, but they took it off and charged me for only what I went in for. Overall I was grateful for their service.
Jen Southwick
★
☆☆☆☆
7 months ago
By far the worst dealership or service experience we've ever had, I would avoid it at all costs! Their sales team ghosted us, the only director we could get contact information for never bothered to respond, and the service department is a complete joke. I will say, the service manager is very nice and was super helpful, but I'd never trust taking my car here again.
Ali Mahmood
★
☆☆☆☆
5 months ago
I have been coming to this dealership for many years but first time at SKY since Larry H Miller sold it. First of all, the new service advisor Jake was extremely condescending. Anyway I dropped my jeep off an oil change and got a message regarding recommended additional service that needed IMMEDIATE ATTENTION. Luckily I remembered that I took care of the recommended service just a few months ago when it was still under Larry H Miller. When I confronted Jake about it instead of admitting his fault he blamed the techs in the back and his manager blamed Al and the software. They almost robbed me of $1000 and didn’t have the courage to own up to it. Highly unprofessional, unethical, incompetent and disrespectful. Never going back again.
