City Tire & Battery Co

Emma Monark

★☆☆☆☆

a year ago

DO NOT TAKE YOUR CAR HERE - THEY REPLACED MY BATTERY WITHOUT TELLING ME I am a college student using my dad's car while I'm here. That being said, I don't know anything about cars and have never had to take a car to an auto shop. I was having a problem with my car that required me to take it in. Though, after I dropped my car off, I did some research on the issue and found I could fix it myself. I called City Tire and Battery and told them I was going to come get my car by the end of the day (also they had told me they wouldn't even be able to look at my car until the next day - even more reason to just try to fix it myself). When I went in later that day to get my car, they told me they had already replaced the battery (which they deemed was the problem... it was not) and handed me a bill. I was confused because even tho I had never been to an auto shop, I did know they aren't supposed to do anything to your car if they don't ask you first. They said "well we can replace the old battery if you want" but there was 30 mins before closing and I had no idea what to do because like I said. Not my car. Don't know anything about cars. Also the woman at the cash register was EXTREMELY judgmental of me not just blindly paying the bill when I obviously had no idea what to say or do. I will never take my car here again - and to repeat, they didn't even fix the problem. edit after response from owner: The problem was not that you couldn't see my car RIGHT AWAY - that was never a problem, I completely understand that. The problem was that you worked on the car without notifying me AFTER I called and said I was picking it up that day...so I felt pressured to pay with 30 mins before closing.

Karmi Karmi

★★★★★

a year ago

I only found City Tire & Battery yesterday and they have been an absolute LIFESAVER! The story is long but it appeared the shop I had been loyal to for more than 7 years had been going downhill over the past month, and yesterday was the breaking point when they were being sketchy and saying things that didn't make sense. I stopped at City Tire & Battery to have my car issue evaluated and they were nothing short of amazing! They went above and beyond for a job they weren't going to get rich off. I now have a new shop. They have a new customer and fan! It would be impossible to exaggerate how helpful they have been.

Amy Barnhill

★★★★★

a year ago

I’m traveling out of state.. ended up with a nail in the tire that caused us to lose air very quickly! I tried multiple places before going to City Tire and the employees were all so friendly and they were able to get us in really quick! It definitely relieved some stress getting the tire fixed so I could get back on the road

David Anderson

★★★★★

a year ago

Was on a road trip, out of town. Truck said low tire on the Freeway and we were flying down 35. 30-20-15psi, we pulled off. Shot some air in it, but it had a big hole. I look to my right and bam, there is City Tire. We limped it over. With a shop full of cars, they got right on it. From drop off till back on 35 and completing our trip was 45 minutes. That's absolutely service! Big plus, they had two of the sweetest old dogs laying around that loved head rubs!

Travi Smiles

★☆☆☆☆

a year ago

When in 3 days ago . Wasn't greeted at all although there was 4 employees at the counter. As I make eye contact everyone disperses except for one guy who stays at the desk but continues to be on his phone. So I walk a little closer and say hello and he asked how can he help me. (With absolutely no eye contact.) I begin to tell him the type of battery I need and he cuts me off letting me know that the guy who deals with it just left out. After that there was no communication at all so I left because the vibe was definitely off.

Crockett Tidwell

★★★★★

a year ago

Integrity and customer service at its best. Baylor parents I hope you find this review. My daughter is a freshman at Baylor. On a Saturday night she discovered her car had a flat. My wife and I were in town for parent’s weekend. With some help, she managed to get the spare on and I found the only tire shop open on Sunday in Waco which is a national chain. She met us there the next morning for repair. The national chain staff didn’t know or care if they honored our tire warranty and weren’t nice about it. 2 hours later they told us it was a side wall puncture and needed a new tire, it couldn’t be repaired. I had to leave my kid with a 50mph donut because I had to work the next day. After getting home (6 hours from Waco), I found the only shop in Waco that honored our warranty policy. I called City Tire and Battery and explained the situation to a very nice lady and also, Gillin the tire manager. They didn’t have the right tire but would have it for her the next day and promised to take good care of her. They did just that. When they took off the tire (less than 1 yr old) they discovered that it wasn’t even close to a sidewall puncture and was easily and safely repaired. Turns out the “Boys” at the national chain lied to us to try and make an unnecessary tire sale (shocker huh). The good folks at City Tire and Battery fixed her up in just a few minutes and didn’t charge a dime. I’m actually thankful that the “Boys” did that or we might have never found this place. As a dad, it’s good to know where to send her that has honestly and integrity.

Peggy MacRury

★☆☆☆☆

a year ago

Very Bad Customer Service. We have been customers with City Tire & Battery for 2 years. Brought our Truck in for and Oil & Filter Change. They called saying I had 2 filters and did we want both changed. We did agree. When we picked up the Truck we were charged 470.00 for 3 filters changed. When we questioned the charges being very high (asked in a polite way) we were suddenly very unwelcome. They became very rude and did not want us there. We paid and left. Due to the obvious over charging and rude dismissive behavior We will never use this business again.

Isaiah Lovely

★★★★★

a year ago

I was driving down the highway when a semi kicked back a broken tire at my car and damaged my undercarriage. We took it into the shop and Gillen was extremely helpful and made it a smooth experience. They got everything done quickly and efficiently, you can tell they actually care about their customers. I picked up my car the same day and it drives great again!

Tommy Pitts

★★★★★

a year ago

Great shop with great people. Friendly service and got the job done quickly. Gillian worked on my car and personally drove to get a part that would have taken an extra day to ship. Top quality service.

Charles Jones

★★★★★

10 months ago

I’ve recently started going to city tire and battery and I purchased my tires there and now I’m getting an alignment done after I had some work done on my car. The people there are so friendly and their services are completely worth your time going there. I highly recommend this place to anybody that needs Tires and alignment or any other kind of work done.

Crystal Herbelin

★★★☆☆

8 months ago

I do like the people here and I do not like to write negative reviews. Unfortunately, I do not like their policy of quoting a cash discount price when the reality is that most people are not able to pay cash for 4 tires. When I call, I always ask for an ‘out the door’ price and what I was given was slightly less than big brand and discount tire. But at the end of the day after the credit card surcharge, they were sadly the most expensive. If I had known that upfront, I would’ve made a different decision as to who to purchase from this time around.

josh mayfield

★★★★★

7 months ago

I took my truck to three different shops to get my tires balanced and each shop tried twice to get it right and couldn’t do it. City Tire got it in the first shot. They were friendly, knowledgeable and the price was great. These folks know how to operate. I will not hesitate to take my vehicles to them because I know they’re in good hands.

Sherrie Sikes

★★★★★

5 months ago

Took my teenager's car in to repair the passenger side lower arm control and strut and a front-end alignment. They were accurate, professional, and honest. They did a wonderful job, wonderful job!! After all my kid 💕 is driving that car. Thank you, City Tire and Battery. 😎

Kitchell Myers

★★★★★

5 months ago

The staff is amazing to the people in the front and to the people on the back. If you don’t understand something, they will gladly sit there and explain it. Look up prices with you and try to suit you what fits best. Highly suggest them if you ever need an alignment or tires.

David Wright

★★★★★

6 months ago

Had my work van worked on there, replaced body mount bushings and the ride in it is great compared to before. I think they did a great job! I wish they had told me that the price could be more if parts needed to be replaced, but they gave me a detailed bill and I thought the extra cost was just. I believe they are honestly trying to do the best work possible and will go back.

Glynnis Gaines

★★★★★

a month ago

I had an annoying, slow leak in my driver's side back tire, so we took the car to City Tire & Battery, our go-to tire shop. They got us right in, diagnosed the problem (a screw and a staple!), patched the tire, and had us out the door in less than an hour. The folks are great, the service is amazing, and the prices are very fair. We are very, very grateful!

Vianey Suarez REALTOR

★★★★★

5 months ago

I had such a great experience at City Tire and Battery in Waco! The team was not only professional and knowledgeable but also incredibly honest. They took the time to explain exactly what needed to be done and offered options that helped me save money. It’s refreshing to find a place that truly puts the customer first. The service was fast, friendly, and efficient — I left feeling confident that my car was in the best hands. I highly recommend City Tire and Battery to anyone looking for trustworthy auto service!