Classic 4X4 Co dba NAPA Auto Care Collision Center

Matt Johnson

★★★★★

11 months ago

I dropped in unannounced with a small issue with the trim, gentleman I think was manager looked at it and got a tech working on it immediately! I was on the road 20 minutes later. I’ll be going back, I have had plenty of experience with body shops, this was the best!

Sheldon Brown

★★★★★

2 years ago

Long story short - damaged door on a smooth sided vehicle and lots of potential for a bad job on such a large area. They were not the cheapest we quoted but there was an atmosphere of professionalism that showed. We spoke with Michael and decided to go with them even though it was a 'little' higher in price. WE ARE GLAD we made that decision. We are impressed with the attitudes and most impressed with the excellent and timely work. Ideally we won't need this type of thing again in the future, BUT there is no doubt we will come back here. This was not an insurance job and we paid for the work and feel we received our money's worth. I would have no problem recommending them based on our experience... Great people and a job professionally performed. NOTE: in the past we had similar damage on the other side of the same car and took it to Caliber, (again out of our pocket) who was not only expensive but did a substandard job (we'd never go back there)... Happy to recommend without caveat.

Angie Banegas

★★★★★

3 years ago

I knew when I was taking my car to Mike Archuleta that the work done would be top notch! The insurance wanted to total my car but Mike was diligent about working with the representative to fix my car. He ensured me that my car could be fixed and advocated for having it repaired. It turns out it wasn’t a total loss and they began their work on making it like new again. Their office called with updates as needed and they were professional throughout the whole process. I have now picked up my car and it looks brand new! Highly recommend NAPA Collision Center!

deb sam

★★★★★

2 years ago

Mike, the owner was so helpful and polite. I ran over a rock on the freeway that I could not avoid and caused damage to my bumper and under carriage. I called Mike and he sent a tow truck right over and picked up my car. I was so pleased with the work on my car. Everything was done right. I also had a problem with a water leak that was not related and he said to come over and they would check it out. They replaced some hoses and had me on my way in no time! Another important thing is all the guys who work there were so polite and helpful. Great experience! Highly recommend them! I will be back!

Amy K

★★★★★

3 years ago

Mike is extremely friendly and professional. You don't often come across a person so honest and helpful. Not only did they do an amazing job on our vehicle, but we didn't have to do anything but drop it off. Mike took care of all the communication with the insurance company and made sure it was all taken care of. We didn't have to worry about any of it. We now have a vehicle that looks brand new. A big difference from when we brought it in. Thank you Mike we appreciate you. Definitely recommend using this facility for your car needs.

Emily Gossett

★★★★★

a year ago

100/5 ⭐️ wasn’t an option, so I picked the highest option, 5.5. My car was recently stolen, badly wrecked and eventually recovered. The insurance company was making my experience even more difficult (imagine that!), creating hoops for me to jump through-just to throw in another hoop. A friend referred me to Napa Auto Collision. Literally from the moment I began speaking with Michael, the intense feeling of doom that I had been experiencing while dealing with a stolen car, the unmanageable expenses associated with that, and a rude insurance adjuster…completely vanished! Napa came and picked up my trashed car, took over the back and forth communication with my insurance company, and kept me in the loop every step of the way. When my insurance company wanted to skimp on repairs (they could have, and I’d have never known), Michael wouldn’t hear of it! He insisted my car be fixed to the maximum extent for safety, not just the cosmetic repair. Because of those attempted shortcuts, the car had to remain in the shop longer than anticipated and my 30 day rental expired for the car I was driving. I wasn’t sure how I was going to afford the rental as a solo mom and public school teacher dealing with some recent mega hardships, and just…life. Michael recognized the despair I was in and did the unexpected…he offered to pay for the overage of my rental car. He said, “Your insurance might leave you without a car, but we won’t.” He meant it. Today…after 6 weeks, Michael met me at the rental place and paid the balance. The total was 151 dollars more than my deductible payment. Then, he took me back to my car, and sent me on my way. There was no way he could have known what a blessing he gave me today. I’m not sure he would want this kind of spotlight on his good deed, but I could not go the rest of the day without sharing with my neighbors about a business that cares about people. A business that cares about YOU. -Emily, a Loyal and Indebted Customer for Life

Maura Egan

★★★★★

2 years ago

Mike was great! Honest about what he thought he could do and over,-delivered! My car looked like it did when I bought it and it was done the day before Thanksgiving! Highly recommend.

Darcy Norsworthy

★★☆☆☆

8 months ago

Truck was literally 3 months over due from time of estimate. Everytime we went in for status update it was the same smoke in mirrors routine. Finally get it back to mismatched bumpers, not all lights working, details discussed and not fixed (like window clips, seat upholstery and more) and not even fully cleaned up from all the broken glass and such that was in it from the wreck. Overall very disappointed in this shop. Will def not be recommending or taking anything else to them for work to be done.

Don Kurtz

★★★★★

6 months ago

I had a problem with my sun visor -- a small but bothersome thing for me and for them an unscheduled distraction at the beginning of a busy Labor Day weekend, but the owner pulled one of his workers over to make the quick repair and I didn't need to come back the following week to get it done. I agree with all the reviews here -- great personal attention and honest caring about the customer. I highly recommend this shop.

Justin Almaguer

★★★★★

2 years ago

Mike and his guys are always taking care of me and my family. Truck needed a whole lot but Mike and his guys took care of business. Always honest and down to earth. Will always recommend him to any one! We appreciate you Mike!

Alexander Kassim

★★★★★

3 years ago

I had a very simple but complex dent (on the seam and curve of the door panel). I walked in and Mike quickly gave me a quote (unlike other places where I had to make an appointment). I submitted a quote to my insurance company, once I got the claim money he quickly got my car in to be repaired. He provided updates on when my car would be ready. Fairly priced, competent staff I am very pleased with the outcome of their work.

Alejandro Duarte

★★★★★

5 months ago

My truck was damaged in a hit and run and the staff at the NAPA Autocare Collision Center were able to take care of everything! They did an excellent job repairing the damage to my truck and I am very happy with the quality of their work.

Steve Duran

★★★★★

3 years ago

My truck was rear ended on the rear right tail light and I took my truck to NAPA Auto Care Collision Center for an estimate. Mike was there and he was willing to give me an estimate at that moment without an appointment like other places. He showed the upmost interest in repairing my truck right away so I left my truck with him. He did excellent and seamless repairs on my tail light and I highly recommend him for auto body repairs. I have before and after photos of his awesome work.

Angela Tellez

★★★★★

2 months ago

They took great care of my car when I had to have it fixed. It looks like new and I appreciate the detail they used while fixing my car. I would recommend them to anyone who asks about a repair shop.

Anthony Rodgers

★★★★★

a year ago

This shop does put you first! My car had been in a slight fender bender. When I had asked about leaving the vehicle for service they were quick to answer any questions. They even went out of the way to drop me off and pick me up from my rental car company. They kept me informed of progress made to the vehicle week by week. They gave me peace of mind not rushing the work and ensuring the work was done properly. They took care of other minor damages when working around the damaged area as well. Overall it was a great and hassle-free experience. 10/10 would recommend to anyone needed body work and repairs!!

Ashley Parra

★★★★★

2 years ago

I can't say enough positive things about this business. I was in a car accident that resulted in extensive damage to the whole left side of my vehicle. Getting my car in for an estimate was extremely fast and easy, I didn't have to hassle with an automated appointment system that seems to be the norm nowadays. I just pulled up and Mike and his associates we able to turn an estimate around quickly and work with my insurance. While repairs were being made to my vehicle I was provided with regular updates and this business was always available to answer my questions. The body work completed on my vehicle was remarkable. My Yukon came back to me looking brand new and above all this shop made sure to address my concerns and make sure this vehicle was safe for me and my two kids. They went above and beyond detailing it and making sure I received it better then what it was when I turned it over to them. The shop continued to follow up after I received my vehicle to ensure I was completely satisfied with the repairs and no issues had came up. The owner and his associates were always professional, the work is quality and the price was reasonable. I would definitely recommend them and will be going back for any of my body shop needs.

Linda

★★★★★

Edited 3 months ago

I had a minor fender bender in El Paso and needed repair on my bumper. Took it to this body shop and they did a wonderful repair on my Honda Civic. The owner Michael Archuleta gave a good price, the repair was done on time, and he even gave me a ride home. Excellent service and very dependable. I recommend them to anyone who needs a repair done on their auto.