Classic Collision

Oscar Rodriguez

★★★★★

a year ago

Exceptional Service and Flawless Repairs at Classic Collision After an accident, my Tesla Model Y sustained significant damage to the rear driver's side wheel and quarter panel. The impact severely affected the suspension, causing major misalignment. Despite the malfunction alarms blaring on the console, I was able to carefully drive the car a short distance home. Once I sorted things out with my insurance company, I had the vehicle towed to Classic Collision, where I met Jacob, who walked me through their repair process in detail. Since they are a Tesla Authorized Repair Shop, he explained that Tesla has strict guidelines requiring a higher standard of repairs compared to other brands. For example, Tesla does not permit frame pulling, as it voids the warranty—meaning the entire quarter panel had to be replaced. In addition, the rear bumper needed replacement, and all adjacent panels required seamless blending for a perfect finish. Jacob and his team started by carefully disassembling the affected areas inside and out, including the suspension and subframe. This step was crucial for creating an accurate estimate, which was submitted to my insurance within just a few days. I was impressed by how meticulous and organized they were in documenting every detail, even sending me a comprehensive estimate along with photos of the damage. Once my insurance approved the repairs, Jacob provided an estimated completion date and kept me informed throughout the process via their convenient texting system. Anytime I had questions, I could reply and receive prompt responses, either by text or phone call. A week before completion, Jacob reached out with an update, and we scheduled a pickup date. When I arrived, I was blown away—my car looked brand new! The team had detailed the interior and exterior, all malfunction alarms were gone, and the paint blending was flawless. The clear coat had a perfect finish, making it impossible to tell the car had ever been in an accident. Beyond their exceptional repair work, the entire staff at Classic Collision was friendly and professional. From the receptionist who promptly assisted me to the well-maintained waiting area with comfortable seating, every detail reflected their commitment to excellent service. The shop itself was clean, organized, and spacious, reinforcing their dedication to precision and quality. Thank you, Classic Collision, for restoring my car to perfection! Your expertise and attention to detail have earned my highest recommendation.

mirelys rodriguez

★★★★★

2 months ago

Excellent service and outstanding work. The staff is highly professional, knowledgeable, and very helpful. They took the time to explain the repairs clearly and made sure everything was done right. The mechanics are skilled, honest, and efficient, and the customer service was excellent from start to finish. I am very satisfied with the repair and would definitely recommend this auto repair shop to anyone looking for reliable and quality service.

Laini Thomas

★★★★★

a month ago

On Saturday the 24th, while driving my son to work, we were stopped at a red light behind a small construction truck. Out of nowhere, the driver suddenly reversed — straight into the front of my Tesla. I honked several times, but he didn’t stop and then sped off onto the freeway — a clear hit‑and‑run. Thankfully, my Tesla’s cameras captured everything — including the truck’s license plate and the business name and phone number printed on the side. Instead of immediately contacting the police or his insurance company, I decided to do the right thing and reach out to the business owner directly. I explained what had happened, shared the video evidence, and to their credit, they accepted responsibility and agreed to pay for the damages. That’s when **Classic Collision Dos Lagos** truly shined. As a Tesla‑approved repair center, they were my first call — and to my surprise, they were open on Saturday and able to see my car right away. From the moment I arrived, the staff was professional, friendly, and genuinely caring. They inspected the damage (a tow‑hitch‑sized dent and scratches on the front bumper), reviewed the footage, and were just as shocked and frustrated on my behalf. They quickly prepared the estimate and advised me to return once they received written payment confirmation from the construction company. By Sunday, Classic Collision confirmed they had verified payment and invited me to bring the car in for repairs. When I dropped it off Monday, the shop was spotless, organized, and welcoming. Everyone there treated me less like a customer and more like a longtime friend. By Thursday — just a few days later — they called to let me know my car was already finished. The turnaround time was amazing. When I picked it up, my Tesla was fully charged, spotless, and looked absolutely flawless — as if it had just rolled off the factory floor. This was, without question, one of the easiest and most seamless experiences I’ve ever had following an accident. **Classic Collision Dos Lagos** went above and beyond at every step, and their customer service was nothing short of exceptional. Companies like this are a true blessing. Huge thank you to the entire Classic Collision Dos Lagos team — you’ve set the standard for excellence.

bradly Cooper

★★★★★

a month ago

These guys are amazing and communicate amazing with letting you know day to day updates about your car. Ethan is a great guy and very professional. This company is amazing and if you know anyone who needs repair send them to classic collisions! 10/10

Divine

★★★★★

4 months ago

Unfortunately, this isn’t my first time at Classic Collision. They repaired our Tesla back in April 2025, and they did an excellent job. This time was no different—both experiences have been outstanding. Jacob and his manager were very helpful, and the customer service was great. Jacob stayed on top of everything and kept me informed throughout the entire repair process. My vehicle was completed as promised, and when we picked it up, my husband and I were amazed. It looked brand new. They cleaned everything inside and out, and it even smelled great!

Lisa Yrigoyen

★★★★★

2 months ago

My son's car was damaged so the insurance company recommended Classic Collision. I have to say from the second we stepped foot in there we received excellent customer service. Abner was extremely professional, knowledgeable and reassured me my son's car would be done to perfection. Unfortunately, it ended up being a total loss, but I have to say Abner and his staff went over and beyond to help us out. I would highly recommend this place.

Morenasrf F

★★★★★

3 months ago

I got in a car accident and my insurance company had Classic Colisión as one of the places listed I chose this place because it was closer to my house and thank God I made the right decision. The customer service was excellent and Jacob helped me and he was great. I got daily updates on the progress of my car and my car my completed earlier that expected. I would recommend Classic Collision and saved it to my phone for future needs.

Lanea Holesinsky

★★★★★

4 months ago

Truly great place to get your car fixed. I worked with Cuu, he was very helpful, went out of his way to get me OEM parts in spite of my insurance recommendation. Cuu was fast responding and keeping me updated throughout the repair. My car (Lexus ISF) looks immaculate, the team took an extra care making sure my aftermarket diffuser and lights are part of the bumper just as before the accident. Very happy with everything. Highly recommend this shop. Thank you, Ross

Rosie Taras

★★★★★

2 months ago

Had an unfortunate dent to my car. Insurance recommended Classic Collision in Dos Lagos. Service was perfect, dealt with Jacob. Had my car ready within reasonable time with continued communication. Very happy with the service and job.

Phillip Fuentes

★★★★★

a month ago

I was very happy from the get go. I saw the place my vehicle was at. Very professional and organized. Jacob kept me informed on everything. Great job on the repairs.

Victoria Rebello

★★★★★

6 months ago

I had such a great experience with Classic Collision in Corona! I brought in my Tesla for repairs, and the team went above and beyond from start to finish. They were professional, communicative, and made sure I was updated every step of the way. My car looks brand new again, and the quality of their work is outstanding-you would never know it had any damage. On top of that, they handled everything efficiently and with great attention to detail. I truly appreciate their excellent customer service and highly recommend Classic Collision to anyone needing quality repairs, especially for Teslas.

Gabriel Ramirez

★☆☆☆☆

2 months ago

I went to this shop after receiving a couple of recommendations. I called Kathie the receptionist the other day, and explained the repair that was needed and that a glass tech had suggested and made an appointment. I met the manager who made the interaction very unpleasant. Once he learned I was paying out of pocket instead of filing an insurance claim, he became very kurt and when I asked him for an estimate, he said $1200 before ever having a tech look at my car. I asked him to write up this alleged estimate and he had me wait for nearly 1/2 an hour and never produced an estimate. I’m sure he got his wish when I finally felt defeated and left. Did I get a call? No. I hope the owner sees this so a lesson in customer service can be offered to the manager.

L “Vixen” R

★★★★★

a month ago

Classic Collision was great, and they kept me informed of the status of my vehicle. They finished when they said, even when their were unexpected additions after pulling off the back end of my car!

Maher Tawfik

★★★★★

Edited 5 months ago

I took my Prius Prime to four different shops for estimates, but chose Classic Collision because they offered the best quote. I also had the opportunity to speak with the General Manager, Abner, and my service advisor, Jacob, who kept me updated regularly throughout the repair process. They did an excellent job—well done, Classic Collision!

Michael Castilla

★★★★★

2 months ago

Best car repair service I used thus far. Excellent customer service and repairs service. My car looked like new when the shop finished the job. Ask for Jacob!

Nathan Pelayo

★★★★★

a month ago

I want to thank Jacob and the rest of the team here at Dos Lagos Collision for doing an excellent job on my Dodge Challenger. The on-going communication was great and the customer service was perfect.

Melanie Steinkirchner

★★★★★

4 months ago

Abner and Cuu were AMAZING! They were both so kind and incredibly accommodating. Cuu kept me updated every couple of days, on top of the text alerts I received, which I really appreciated. Everyone there is professional and clearly takes pride in their work. Nothing is worse than having your car damaged ... I am so thankful it looks better than new!