Clear Lake Nissan Service Center

Jarrett Grantham

★★★☆☆

a month ago

I’ve had a mixed experience with this dealership. The service department has been professional and helpful. However, my experience with the sales department was less positive. When I purchased my Certified Pre-Owned vehicle, I was provided a CARFAX report by the sales representative. The copy I received did not disclose that the vehicle’s turbo had previously been replaced/repaired. Had I been aware of that repair history, I would not have moved forward with the purchase. A few days later, I obtained my own CARFAX report directly, and on the final page it documented that the turbo had in fact been repaired or replaced. This may have been an oversight, but the omission was concerning. Approximately 3,000 miles after purchase, I brought the vehicle in for a routine oil change. During that visit, several additional services were recommended, including a brake fluid flush, coolant flush, transmission flush, and heater core flush. One additional concern I have relates to the meaning of “Certified Pre-Owned.” My understanding is that a CPO vehicle has undergone a comprehensive inspection and reconditioning process to ensure it meets manufacturer standards. Because of that, I would not expect significant prior repairs such as a turbo replacement to be undisclosed at the time of sale, nor would I expect numerous maintenance services to be recommended only 3,000 miles after purchase. If a vehicle is truly certified, buyers should be able to rely on the transparency of its history and have confidence that major components and maintenance needs have been properly addressed and communicated upfront. Experiences like this make it difficult to understand what the certification designation actually represents in practice. Overall, the service team has treated me well, but I would advise prospective buyers to independently verify vehicle history and maintenance recommendations when working with the sales side of the dealership.

haleigh mosley

★★★★★

a month ago

Kris was a great advisor, kept me updated and took care of everything needed. Only down side was wait time is always a little longer than other places to get oil changes, but Kris was very honest from the begining that it would be quite a long wait as I did not have an appointment at that time. Other than the wait time, everybody was very helpful and approachable!

ANNA Floyd

★★★★★

Edited a month ago

William/Clear Lake Nissan ALWAYS serves us well. They are dependable, considerate, professional, friendly. My last five vehicles were sold to us by Nissan's great salesman, Gerald Imes. He always makes ua a good deal and knows what we like. Thank you for being so pleasing to an 87 year young family man/spouse! We would be of one family most misserable if CLEAR LAKE NISSAN and Gerald Imes had not been a helping hand and such a dependable source for our best interests concerning vehicles. For decades, CLEAR LAKE NISSAN and GERALD IMES have supplied us with our last five New vehicle's and one used low rider truck. He, ALWAYS, locates us the very best vehicle at the very lowest price available. We are, ALWAYS, treated with respect and concern with an extremely professional manner. Our Bumper to Bumper Warranties are ALWAYS honored with speed and accuracy in the Service Deoartment. This is very reassuring and safety ensuring. There is much more to say that is very positive in the ways we have been treated as a faithful customer and when I was in for maintenance service last week, I found the same excellence in GERALD IMES In Sales and Service was wonder. MINE IS A 2017 ROGUE, It looks and runs like new because of CLEAR LAKE NISSAN and GERAL IMES' special care!We depend on their kindness and thorough vehicle care. YOU CAN, TOO! A M H FLOYD.

John Todora

★★★★★

a month ago

Exceptional care by everyone I met and worked with in service today. Ernesto was especially supportive of my personal commitments at home carrying for a family member and ensured that the work was done as quickly as possible. I am very appreciative and will always call Clear Lake Nissan first on any auto issue.

Christina Villarreal

★★★★★

a month ago

Ernesto was so great! He communicated well and effectively. This was my first time at clear lake Nissan l. Honestly a great experience from the other dealership. Thank you also to Jennifer and the cashier. Everyone had great customer service.

Brenda Schaffner

★★★★★

Edited 2 months ago

Everyone That works there is nice. I always had a good experience when I go there. They take good care of my truck in me. Thank you Nissan mechanics. For taking good care of my truck. Zach is amazing. He’s always there to help me with my truck. Talk to me about what’s going on and what I should do. He’s got a lot of patience with me and I thank him for that amazing job that he does.

Heather Hoang

★★★★★

Edited 3 weeks ago

Jennifer in-service was absolutely amazing. She went out out of her way to make sure that we were taking care of what the rental car and kept us informed Through the entire process. She made sure that everything was taken care of the way it was supposed to and always went to bat for us. I highly recommend this location and especially Jennifer in service.

Sxb3209

★★★★★

3 months ago

Experience was faced with insurance obstacles. Mechanics did great job identifying problems. AND getting them paid. Customer service was kind and tolerant to my anger when finding multiple problems with a Certified pre owned car. [6 months] a week later after a battle with the warranty insurance. Clear Lake Nissan came out like a shining star for a new customer.

The Cd Smith

★★★★★

a month ago

Aaron Hobbs was the best service advisor I have ever worked with. He was courteous, easy to communicate with, he was thorough, and answered all questions I had. The video inspection was incredible. The service waiting area was spotless, spacious, and accommodating. This was my first visit to Clear Lake Nissan and they have earned all my business going forward. Skip Smith

Sheila Olvera

★★★★★

a month ago

All the lights on my dash came on. Made an appointment to bring my car in the next day. Jenn called that evening and I told her it was out of warranty. She double checked and found out I actually had an extended warranty. Jenn kept me updated throughout the entire time that had my car, which was about 2 weeks. They did a great job repairing my car. Very impressed with my entire experience. Thanks Jenn!

Irish Glide

★★★★★

3 weeks ago

My service advisor Ernesto was prompt, courteous, and knowledgeable on the phone. Upon arrival I was promptly met outside by Jennifer ? She was very helpful and set my recall service up. The recall repair was made quicker than the time quoted. And the courtesy car wash was a nice touch.

Monce Ramos

★★★★★

a month ago

I don’t usually leave reviews on anything, but Clear Lake Nissan has proven itself time and time again. I purchased my Nissan Rogue here. I live in Dallas but I travel down here sometimes. I always make sure to get my service done at Clear Lake Nissan when I’m in the area. I have tried many Nissan dealerships, but none match the service that is provided at Clear Lake. From buying my car to coming for routine services, it’s always a pleasure at Clear Lake Nissan. I’ve worked with many service advisors here, including Jennifer, Cory, and Travis. Jennifer was my advisor last year when I was having issues with my engine after Nissan of Irving in DFW messed with it, she explained and communicated everything and made sure everything went smoothly, she was delightful to work with (I worked with her early last year and I still remember her because the service she provided was incredible! I worked with Aaron Hobbs yesterday for my oil change, he had a great attitude and provided a great service. Overall the service here is unmatched and is very deserving of some recognition. Thank you Clear Lake Nissan!

Andre Sellers

★★★★★

a month ago

My representative Mr Aaron informed me about maintenance areas that were needed.He also explained how my vehicle motor,engine,and components work together and taught me deficiencies and matters when defected parts can cause problems. Mr Aaron also showed me a video of service needs. He also told me to follow maintenance protocol and necessities needed for future maintenance and service. I was also notified about service cost before completion. Mr Aaron was great about customer care

Melisa Goolsby

★★★★★

a month ago

I recently visited the Service Center with a car that I had just purchased at the beginning of the year. My service advisor Ernesto was very knowledgeable. He kept me informed on what was going on with my vehicle throughout my visit. When the service was complete, he took time to explain the warranty/service contract that I had purchased with my vehicle in great detail in a way that I could actually understand. Ernesto is very friendly and knowledgeable and I highly recommend him, if you need to get your vehicle serviced. I'd give him more than 5 stars if it were possible! Appreciate that me took excellent care of my vehicle, got the tire patched up and got me back on the road. Will definitely be scheduling my next service appointment with him. Thanks Ernesto!!

Jermenica Golden

★★★★★

a month ago

I had a great experience getting my car serviced, and a big part of that was thanks to Aaron, my service advisor. He was professional, knowledgeable, and kept me informed throughout the entire process. He made sure I understood what my car needed and never made me feel pressured. The whole experience was smooth and stress-free. I truly appreciate his excellent customer service.

Kristen Esbenshade

★★★★★

2 weeks ago

I had a really great experience with the service department here. Cory was especially helpful. He was kind, patient, and took the time to really listen to my concerns about my vehicle instead of rushing me through the process. It’s clear he cares about making sure customers feel heard and taken care of. The service was smooth and professional, and I truly appreciated the attention and respect I was given. I would definitely recommend this dealership’s service department to others.

Dav

★★★★★

3 weeks ago

First time I ever been to a Nissan dealership. The service was phenomenal. I had Kristie for an advisor. She was very knowledgeable on the services. Having worked in the industry I must say the systems they have in place were amazing. From the customer service down to the lobby. All my questions were meet with a smile and I left with more than what I came with. I recommend any one in the area come do business with them for sure!