College Road Tire & Auto

Brant Cary Dixon

★☆☆☆☆

6 months ago

On Wednesday afternoon, 8/27, I dropped my 1995 Ford truck off and went through the whole intake process detailing my issues with ignition, brakes needing service, oil change, etc. I walked Butch out to the vehicle and showed him how to start it, as I’d been tripping the solenoid under the hood to start it. I received a call back from Butch before they closed saying that they had accidentally discarded all of the info in my file and needed me to detail the issues once again. I then received a call the next day from a different employee, Daniel, asking for all of that information for a 3rd time, and that they needed me to explain how to start the truck again. After explaining again and hanging up, they called back and said that they were unwilling to work on my truck at all due to my ignition interlock device being removed, which I had told them from the first time I called Butch before dropping it off. I was told I needed to come pick up my vehicle and they half-heartedly apologized for the inconvenience. At this point it started to feel they did not want my business. Whether an interlock device is attached or not has nothing to do with the ability to work on the truck. Even after calling the interlock place, Smart Start, and confirming authorization of work to be done on the vehicle, they still wouldn’t even attempt to fix my issue with the key not starting the truck. Plus they were going to charge an hour of labor for time spent on the phone for all of this. Crazy! Anyways, I’m now 6 days without a vehicle (with a business holiday in there— I’ll give them that) and called to see if they had begun work on my truck (brake pads and rotors) and they said they hadn’t started it yet. Aghhhh, I don’t care how long they’ve been in business or what the reviews say, this is one of the WORST shop experiences I’ve had in Wilmington, and I’ve had a few as a community member who has lived in several neighborhoods around town. Very unprofessional and the attitude and tone of Daniel needs to be corrected as I’ve been very understanding and patient and even willing to pay the ridiculous additional hour of labor they tacked on for having to make a phone call (which turned out to be unnecessary anyways). Most shops would have brakes and rotors done within 2 days max, and that’s being generous. Plenty of other shops that would make you feel more comfortable, encouraged, with less hassle, cheaper pricing, and less overall headache and inconvenience. I’m now sorry that I had faith in the one shop that was convenient and proximal to where I live.

Sean Gaines

★★★★★

5 months ago

I’ve been bringing vehicles here for many years. Always top-notch , straight & to the point about what needs to be done . Happy customer!!!

Matthew Towler

★★★★★

9 months ago

The crew at College Road Tire & Auto was amazing. I was at UNCW with my daughter and her car had a flat. They got me in right away. Helped fix the situation and did not try to sell me on something I didn’t need. Hard to find honesty like that anymore. I highly recommend them for all your car needs in Wilmington.

Carolanne Caflisch

★★★★★

8 months ago

I called this morning to ask questions about my AC. While they couldn’t take care of this the person I spoke to on the phone was so amazing and nice. Explained why they couldn’t and helped me with who I should go to. I will for sure use them in the future should I have any other car questions or issues.

Patty Toohey

★★★★★

Edited 5 months ago

Wonderful experience at College Road Tire! Brought my car in for a tire repair and state inspection. Was in and out in less than 30 minutes John the owner is trustworthy and reliable. I wouldn’t take my car anywhere else.

Susan Landry

★★★★★

6 months ago

Amazing People! Merrick and Dan helped us out on a Friday at 450! Did it with a smile and cannot thank them enough!! Highly recommend this place!

Queen B

★★★★★

a year ago

Second time I've been and it just keeps getting better, very affordable, fast service and the people who work there are amazing!! If you want your car done right the first time go visit my people at college road tire and auto!! And please say a special hey to Rodger he's the absolute best always friendly and ready to assist!! You wont be disappointed!! Tell them paradise sent you

Kyle Winchip

★★★★★

a year ago

I just wanted to share that College Rd Tire and Auto are fantastic. They really take care of their customers. Although I had one bad experience, John made sure to go above and beyond to fix it. I really appreciate their kind words and service. They are fast, knowledgeable, and willing to work with you on pricing. Highly recommend!

Carissa Seligman

★★★★★

4 months ago

Exceptional!!! They really helped me in a pinch and I’m so grateful. Highly recommend

Cielo Gomez

★★★★★

a year ago

Great prices and quick service! Daniel and John were very kind and helpful. I appreciated the welcoming atmosphere. Will definitely be back again for any car needs. :)

Cassie Howell

★★★★★

a year ago

Excellent establishment! Kind, honest, helpful, experienced. A great place if your college kid needs trustworthy and fair work done on their car close to UNCW. My son had car trouble nearby and was towed to College Rd Tire & Auto in a panic. They helped him despite an already full day of appointments, were able to run diagnostics, give him an honest assessment, and did not even pressure for the work to be done at their shop! All while keeping my son calm and reassured. Truly excellent guys - and good human beings.

Hunter Sjoberg

★★★★★

a year ago

This shop is the best around Wilmington - hands-down. Roger and the other gentleman in the office were not only professional, but extremely respectful, knowledgeable, and provided great services. An awesome team all-around. They got me back on the road quick and for an awesome price. Highly recommend this location and I will be coming back for any needs I have in the future! Thank you much!

ther1rida ther1rida

★★★★★

a year ago

Had my mother get her car serviced over here. She had issues with the front end being loose and they got right on it. She needed new ball joints and an alignment. She also needed tires and they fixed that at a reasonable price and treated her with respect. Great service.

Maddy Johnson

★★★★★

a year ago

All the workers here were so kind and caring! I had a nail in my tire and they were able to remove the nail and plug my tire efficiently and effectively! Highly recommended this auto shop! 5 stars!!

Belt 6969

★★★★★

a year ago

Great customer service thank you . We are a company located out of town and need a set of new tires for a work truck . Roger was quick to locate the tires we wanted and had them on in no time. About 6 months go by and we had a small leak in one tire and just happened to be back in town . We called and in about 6 mins we were on a lift in there shop getting fixed . Outstanding service thanks again Chad ( Jim’s Woodshop Inc.)

Taylor Monroe

★★★★★

a year ago

I have been going here for years and they are great. Today I got a nail in my tire and called them an hour before they closed and they squeezed me in to fix it and did it so quickly. Highly recommend.

Carolyn Portanova

★★★★★

2 years ago

College Road Tire & Auto is FANTASTIC! My daughter was able to get her car in right away and they looked it over and couldn’t find anything wrong with it (there had been an intermittent gas smell). Roger was so kind and understanding (I’m guessing he’s the owner) and kept the car overnight for my daughter and checked it again this morning. He waived the diagnostic fee for her and didn’t charge her a thing. If you need an honest and helpful mechanic, I cannot recommend them enough. It’s so refreshing to see that there are still amazing humans out there who will go above and beyond for a client.