Ford Service

Texas Cowboy

★☆☆☆☆

a year ago

They told me on the phone that oil change takes about 1.5 hrs. When I got there, they told me that oil change takes about 2 hrs. Waited for almost 2 hrs, but my car was still waiting outside, and there were 3 other cars also waiting in front of me. I told them that I didn't have all day, so I left. I am always thinking about trade in my Nissan Titan for Ford F150. But not anymore because Nissan provides much better services than Ford. I'll trade my old Titan for a brand new one this year.

Elijah

★☆☆☆☆

Edited a year ago

My Escape stalled in Waco on my way back to Houston from Dallas. My family was with me so I rented a car a drove them home. The next day I called my insurance company and had my Escape towed to this dealership. I called ahead and spoke with a gentleman at this place to coordinate the car’s arrival, and gave him details on the problems I’ve had with the vehicle. I received a text from their automated system a few days later showing over $12,000 in repairs suggested . I’ve called several times and left several voicemails and messages with his colleagues and still nothing. I will pay these fine folks a visit when time permits since my car is still there. The lack of professionalism is appalling. My family will drive Honda or Toyota from here on.

Cherri Schmidt

★★★★★

a year ago

Fast and friendly service each time! Richard Crane is a wonderful remote experience driver! Always so friendly and professional.

Heather Stark

★★★★★

a year ago

Best service experience ever! My car was dropped off for regular servicing and returned on time back to my place of work. It doesn’t get any easier or better than that! Thank you all.

Paige Kroll

★★★★★

a year ago

I had to get my car serviced and they were very good about informing me on updates as well as delivering my car back to be at work! I appreciate the the text messages about when the delivery would be and there phone call to verify

Julie Runge

★★★★★

a year ago

We are so pleased with the service from Jessica and Ceagan (sp?) in the service department. We were traveling through Waco on our way to MN when we smelled burning rubber and saw smoke. They got us in quickly to diagnosis the issue which thankfully was minor and got us back on the road on a Friday afternoon. Very friendly and helpful!

Alexavia Wright

★★★★★

a year ago

Every staff member working here was very helpful, especially Crane. He picked up my car while I was at work and returned it after it was done being serviced. He was very patient and respectful of my availability!

Eileen and Gerret Conover

★★★★★

a year ago

I am overwhelmed with gratitude for BK Ford’s pickup and delivery service, and for the kindness and great customer service of Richard Crane, and Alex in your Quick Lane service department. Great job, and great service!!! Blessings, Eileen Conover

Terrie Holland

★★★★★

5 months ago

The guys that picked up and delivered my vehicle was totally amazing!!

Lavon Dunbar

★★★★★

a year ago

I have been coming to this dealership for almost 10 years now and I couldn't imagine going anywhere else. Richard Crane has played a Major role with my continued loyalty here and for that I am forever grateful. They never fail to make sure that my truck is running to it's full potential, and that I receive top notch quality services.

Becky DeGracia

★★★★★

a year ago

Bird Kultgen Ford’s car pick up and drop off service is outstanding!! Richard Crane was our remote experience driver and he was kind, professional and courteous. Not having to stress about getting my car in for the service while managing my own business schedule and demands was such a relief!!

Robert Barben

★★★★★

11 months ago

My 2023 F250 was having issues with rattles in the headliner and a faulty high mount backup camera! I had to take it back multiple times not due to the dealer but the mechanical parts provided from Ford. Very frustrating but the diligence and positive attitude that John (Service Manager) and Robert (Service consultant) had really helped. It is frustrating when a vehicle that you need every day is down for repairs but BK Ford’s service team stayed on top of it and had great communication as well! Excellent work and customer Service!

Uriah Yarbrough

★★★★★

11 months ago

My wife has been dealing with the service department for an extended period of time now with a couple of different claims for her 2020 F150. She wants to give a huge shout out to the service manager, Jon Taft, for listening to her concerns and working to get the final claim moved forward and completed. Jon was very attentive. Jon had continuous communication throughout the whole process - which originally took way too long with the previous advisor assigned to the claim. Thank you, Jon.

Ashley Gonzalez

★★★★★

3 months ago

Mr. Richard is the sweetest! He provided such great care and service.

Gaybeth Robbins

★★★★★

10 months ago

Richard did a great job picking up and delivering my vehicle back to my work! Very courteous and professional and communication was excellent! Thank you for taking good care of my vehicle while in your possession! Tyler in Quick Lane did a fantastic & thorough job with my oil change and car is running smoothly! Gaybeth Robbins

Todd Ehlers

★☆☆☆☆

Edited 3 months ago

Short story: We were forced to pay $550 for two pieces of plastic that required about 5 minutes of install time and the problem still persists. Long story: Brought in an Expedition because the blind spot sensors and cross traffic alerts were not functioning properly. We were initially told that these systems are very complex and it was probably some sort of computer or software issue. It was implied that an in depth, complicated diagnostic process was needed. After the so-called in depth diagnostic process (at the cost of over $200), we were told the issue was merely mud and dirt on the backside of the sensors in the rear bumper. We were told that to properly clean the sensors it was necessary to remove the bumper. And that the installation of new mud shields on the bumper would prevent the issue from occurring again. It is obvious the bumper was never removed and proper cleaning was not done. There is still mud and dirt on the backside of the sensors. And, of course, the sensors still do not work. The service manager refuses to refund our money even after I offered to return the two pieces of plastic. And I refuse to allow myself to be cheated again by bringing our car back to this service department.

Cortney H

★★★★★

5 months ago

Great experience today with BK Ford. My vehicle was picked up at my job for maintenance. Then dropped off right before I got off work. This was the best accommodation for someone who is a mom to a toddler. Richard was great! And my service advisor Alex is the BEST! Don’t hesitate Waco, go call and get in with Alex. And if your like me and don’t have the time to go sit and wait, call and have Richard pick up and drop off your vehicle after service.