Critz Inc. Mercedes-Benz of Savannah

Mellow

★☆☆☆☆

4 years ago

It is to my concern that Colby Pearce of Critz Mercedes Benz Inc. of Savannah, Georgia, provided me with the WORST customer service experience this weekend. Last week, I turned my car in to the company for Service A and an oil change. Although, not even a day after receiving my car back after being serviced, I experienced malfunctions in which I've never experienced. After a long overnight shift at my job, as I got ready to start my car, it was then when I realized my key ignition would not turn on. I was unable to start my car. This caused confusion and frustration due to the fact that my car was just serviced by Mercedes Benz of Savannah and somehow not even a day later of having it returned, I was experiencing serious malfunctioning. Due to this, I had a local towing company come and tow my car at an expense to Critz Mercedes Inc. to have it once again, serviced. As soon as Critz Mercede's opening, I begun making calls. It was brought to my attention that Colby Pearce was the only service advisor attended this weekend whom which could assist me. Due to this fact, I made several calls over the hour to raise concern and even left voicemails so we could discuss the issue and have it resolved. An employee of the company, assured me that she left my name and number on stickers upon his desk in which he could refer to when he got around to calling me back. After 5 hours of waiting, I still received no call back from Colby Pearce and experienced confrontation upon arrival with the towing company. As soon as entered the company, I found Colby at his desk with no productivity which as well raised confusion as to why I had no call back. I explained to Colby Pearce of my calling and how the car malfunction was urgent. Although, he was very much nonchalant and showed no concern. It was then when he found the need to bring to my concern that Mercedes does provide free towing servicing. But, that was after the fact that I had already paid for one myself. If he had given me a call back, I'm sure I would have known. Because of Colby Pearce, I as well have no transportation. In the area, I noticed there were multiple rentals outside but he explained to me that these were for next week's customers and was unable to provide me with service from Enterprise. I was furious. Confused again as to why I could not receive one for the meantime, I could not believe this lack of concern especially when experiencing this all after receiving my car back from the company not even a day later. It is to my hopes that this issue is resolved and nobody else should go through this with the customer service of Colby Pearce.

Roquelle Simmons

★★★★★

Edited 4 months ago

Justin Hilliard was a wonderful sales associate. He was professional, very knowledgeable and made sure all my questions were answered. The process was smooth and the dealership was trustworthy. I am extremely satisfied with the purchase of my 2023 C300 AMG and choosing to transact with Critz.

Bo Duke

★☆☆☆☆

5 months ago

I was lied to about maintenance that was supposed to be preformed on my vehicle ( $4,200)! Barely made it out the dealership driveway before problems recreated ! Went straight back with the issue only to be told the next day that part ($280 module) was no longer available anywhere and that my vehicle was now obsolete,('06 E-350) car sat at dealership for two months without any results , finally had to retrieve vehicle which did not make it home ( $200 tow ) ! My argument is that the maintenance was signed off as preformed, when it clearly was not ( as shown by the inability to rectify initial problem and later be told problem is unrepairable as module no longer available anywhere! )Makes no sense that product is not supported and my well maintained vehicle is no longer of use due to an electrical part ! I strongly recommend not to use this dealership ! Dale Critz , I hope your proud to have your name on a dealership with no integrity!

thomas l. walton jr

★★★★★

a year ago

Danielle Taylor as always ensure that I received the best options when purchasing my 4th Truck with her. She professional and cares how the customer feels. She is an awesome sale lady that goes aboveanf beyound. I highly recommend anyone to see. She is an excellent asset to the Critz Family. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Shantá Brown

★★★★★

a month ago

We are new to the Mercedes club 🎉 but the Huge shoutout to the Mercedes team! 🏎️ We’re officially part of the club. Huge thanks to Jacquelyn for the 5-star service—she walked us through every feature and made sure we were pros before we drove off. Total All-Star status!

Theresa Caton

★★★★★

a month ago

Edmund Eastick: What a pleasure! You made buying this “new to me” vehicle seamless. Buying from out of state and via on-line can add stressors. You always being available and quick to answer any questions, even on your off day, was going above and beyond for your customer. Thank you!! Always ask for Edmund!

Nicole Herron

★★★★★

3 months ago

Edmund was an excellent associate and made my experience purchasing my first Mercedes great! He is extremely professional, his communication was consistent and thorough, he answered every question I had, and helped me understand all the features of my new car. Thank you Edmund for a great experience!

John A

★★★★★

3 months ago

Thank you for all your help Mike Burnette. Lord knows I've purchased way too many vehicles over the past 45 years and that was the BEST experience ever, start to finish!

Mike Slaton

★☆☆☆☆

2 months ago

Airbag module went bad at 41,000 miles on my E-550. Due to age out of warranty (understand) however Critz quoted me $1100 for the part and I went down to Tampa Fl and purchased it for $350 less. All 3 dealers down there were about the same...I then called back to Critz parts department to clarify and the rep then told me that they could not give me a price (for the part only) unless I brought the car in!! I am researching to purchase a new S class or perhaps an 8 series BMW and i can guarantee you it will not be from Critz.

Chris Brautigam

★★★★★

3 weeks ago

I dealt with Lucien at Critz Mercedes. The communication and transparency was top notch. Honestly, I couldn’t have asked for a better experience. Highly recommend Lucien and Critz Mercedes!

Brandon Cardin

★★★★★

10 months ago

Five-Star Experience at Mercedes-Benz of Savannah! Purchasing our new EQE AMG SUV from Mercedes-Benz of Savannah was a absolute seamless and enjoyable experience from start to finish. From the moment we walked in, we were treated with professionalism, courtesy, and genuine care. A heartfelt thank you to General Sales Manager Mark and Salesman Mike—this incredible team didn’t just guide us through the process, they made the deal happen. They went above and beyond to ensure everything came together smoothly, working with us openly and efficiently. Their communication was clear, their integrity was obvious, and their dedication was truly appreciated. In every way, Mark and Mike represent what Mercedes-Benz stands for—“The Best or Nothing.” Not just as a dealership, but as people. They were not only professional and knowledgeable but also genuinely kind, patient, and enjoyable to work with. It’s rare to find a team that delivers both top-tier service and a human touch, and that’s exactly what we found here. The EQE AMG SUV is an exceptional vehicle, and thanks to Mark and Mike, the experience of buying it was just as exceptional. We couldn’t be more thrilled and highly recommend Mercedes-Benz of Savannah to anyone looking for a luxury buying experience that’s truly “the best.”

Cordero Blackshear

★★★★★

a year ago

I had a positive experience with this dealership. Despite reading mixed reviews beforehand, I wanted to form my own opinion. The staff was very professional, especially Mrs. Smalls, who clearly enjoys her job, which means a lot. I came in for routine maintenance at a reasonable price. They recommended some additional work, which I agreed to, and although it was a bit pricey, it was worth it. I booked a rental car, which was really nice. The rental has a maximum of 75 miles, perfect for exploring Savannah, GA. Below is a photo of the rental. Overall, it was a nice experience. Initially, I was there for 2 hours, and after the additional work, I stayed for another 5 hours.

Darrelle Townsend

★★★★★

5 months ago

By far the best automotive buying experience I’ve had! Working in the car business having to be on the consumer end can be a little difficult sometimes. But this team was an absolute dream to work with. My Sales Advisor Lucien was top notch no pressure, no silly games, very knowledgeable and helpful. Justin and Fiorella the Sales & Finance Manager were awesome to work with as well. But I have to say by far the person that made this experience the absolute best HANDS DOWN was Jacquelyn the Concierge Advisor!!! Her personality, warmth, smile, charisma, knowledge, thoroughness, intellect, brand awareness, and professionalism was by far the best I’ve ever seen in the automotive industry in the 12 years of my tenure!!! She should be the face of Critz Mercedes! Please do everything yall can to to keep her here because I’m coming back just for her and the experience she provides! If you or anyone you know are in the market for a great deal and a super easy buying experience please look no further than Critz Mercedes Benz in Savannah Ga. You will not be disappointed!

Stacey Mell

★★★★★

2 months ago

My husband and I had an incredible experience purchasing our Mercedes SUV. Lucian was an amazing salesperson and a please with whom to work. Jacqueline, the Mercedes concierge, was absolutely amazing. She spent plenty of time explaining all the features of our new car. She was a true pleasure to work. No We also enjoyed all the “Critz” swag. Thanks for an awesome experience.

Lizeth Delgado

★★★★★

8 months ago

I just financed my first car at Mercedes-Benz, and I couldn't have asked for a better experience. Luis was amazing to work with, super knowledgeable, patient, and made the entire process smooth and stress-free. He really took the time to make sure I understood everything and got the best deal. A big thank you to Jackie as well for showing me all the features of my new car. She was so helpful and made sure I left feeling confident and excited to drive. Highly recommend working with both of them if you're looking for BEST service!

Indi Rich

★★★★★

2 months ago

Luis Martinez: I’m very thankful you are so supportive, responsive, and made sure I felt confident in my decision. 🙌🏿Buying a car can be overwhelming, but you made it feel simple and stress-free. Highly recommend. Thank you very much. Luis ❤️ was down-to-earth, patient, and truly helpful. I never felt rushed or pressured, and I’m very happy 10/10. -Tracey & Garvin -

Michael McPherson

★☆☆☆☆

3 months ago

We bring our Deisel Motorhome to this dealer, for an oil change, fuel filter and 2 front struts. The quote was $2300, ok. Pick up day 6 weeks later, $5100, no explanantion. Then we drive a block away and the fuel line blows off, smoke, fuel all over the engine and the street, they come get it, fix it, and offer us what, an oil change? A car wash, no nothing. Choose wisely and don't choose crooks. Unless you can afford expensive attorney's...Happy New Year!