Dallas Chop Shop

Zach Kibbey

★☆☆☆☆

Edited 8 years ago

Update 7/4/17: Changing from 2 to 1 star. After a week of riding, the header bolts are loose again, which means the work done here is only as good as the exhaust mount I made myself from steele stock, except their mounts look hideous on the bike. Everyone else seems to like this place, but I won't be back. In non-opinionative manner, here's why: TLDR version: Pros - friendly, cheaper than expected, adjusted throttle. Cons - took nearly a week when estimated 2 hours over the phone, oil tank paint scuffed, very unattractive finish quality. Full review: I called a week before bringing it in to get an estimate. I explained that the bike had new exhaust installed just before I got it. It started running rough shortly after. There was no support on the pipes so the header bolts kept backing off. I had made an exhaust clamp which helped a lot but the bolts we're still loosening some. He advised custom mounts normally take 2 hours but could be as much as 3 gave me a ballpark $. He said call before I brought it in and ask about the schedule so I didn't waste a trip there if they didn't have time that day. Last Fri I called, reminded him about our last call and asked about their availability. He said great, bring it on in. I dropped in, asked if there was a restaurant nearby I could wait at. Got a friendly but sideways look. He said they wouldn't get to it that day but could start it Sat. We talked plans to pick it up Mon. They had been expecting a second mechanic to be in that day but wasn't, had two bikes on the lift in front of me and it was 1:00 already. S happens, I took an Uber home and was happy to be getting it done. Mon, 3:00, no call from the shop yet. I called. There are still 2 bikes on the lift and it hasn't been looked at yet. Says should be done tomorrow. Still just glad it's being taken care of. Tue, repeat of Mon. Wait until about 3, call in, same: "two bikes on the lift, will be done before end of week though." Wed morning, get the call around 10:00 once the mechanic was able to look at it. He said the parts are typically chrome, and we talked about the aesthetics: there are no shiny parts on my bike so chrome would not be welcome. I asked about stainless, he said he'd see what he can do. I explained how the mount that I built, I took the time to temper it in the oven at 480° to color match the exhaust wrap and shot it with a matte finish clear coat: I didn't want it to look cheap. I told him it was ok to cut the header wrap. Got the call about 4:30pm that it was ready to be picked up. I wouldn't be in to get it until Thur morning, but the price came out to about half what was quoted and I was happy. Today I picked it up. He had adjusted the throttle for me as we talked about it being sloppy. With it parked close to the building, I didn't really get a look at it before I left. The mounts look cheap. I would have paid and waited more for better looks. He did blast the chrome so they're not so shiny. I appreciate that but, you can't polish (unpolish) a turd. The hardware was a mix of the bolts from the mount that I built, and what looks like a grab bag of spare parts. I had taken the time to hide the hardware with thoughtful placement, there was no such courtesy here. The large, ugly bolts draw the eye to them, esp against the clean factory finish work. I'm going to make them myself from stainless. I'll use the clamps that they did as a model, and am confident they'll work just as well and not diminish the appeal of the bike. I have limited tools. The finish quality on what I make is leagues above what I got. There's a new scuff on the oil tank too. Pics: 1-3: bracket I made. Looks clean, huh? 4-5: brackets I got back. Don't mind the frayed wrap, I told him he could cut it. Looks like stuff from home Depot. 6: new blemish on oil tank. I'm sure my experience was not typical of their normal operations. But it is as it is. I'll not be back.

Eric Anderson

★☆☆☆☆

Edited 8 years ago

I paid Dallas Chop Shop over $4000 for some mechanical and electrical work but it cost me another $3800 to fix everything they screwed up. They had my bike for over 3 weeks and gave it back to me 3 times with issues that should have been repaired during their time with it. Some examples of their work: 1.) they didn't add Transmission fluid when I paid for a 50K Service and my bike broke down in Colorado on a road trip and had to have a new transmission put in which cost $2200 and 3 1/2 days down during my trip 2.) they cut holes in my brand new custom painted stretch saddlebags for wiring for a rear amp that I didn't even need because they lost the instructions for the brand new J&M stereo I gave them to install - and then they refused to replace the bags 3.) they also screwed up the wiring so bad the rear speakers weren't working, the CB wasn't working, the Sirius XM Module had to be replaced, my running lights weren't working, etc. etc. etc. and it cost me over $1600 to repair the damage they did. Matt Dileh (the owner) insisted that I keep bringing the bike back to him for them to make right but they never did and after 3 tries and 8 more days in the shop I told him I was taking it somewhere else to be fixed and that I would bring him the Invoice - and he refused to return my money!! DO NOT TAKE YOUR BIKE HERE FOR REPAIRS - YOU WILL REGRET IT!! *** Interesting to note that in Matt's reply he never denied any of the mistakes or damage that his shop caused (except the issue with the tranny fluid) because he knows that his shop DID ruin my new saddlebags and my electrical system - since I wrote my original review DCS has been given a D- rating with the BBB and I have been refunded more than $1600 of my original repair cost by VISA after they investigated my claim against DCS - so I guess someone besides me knows the truth about how you do business

Steve

★★★★★

10 months ago

I am posting here to inform everyone that this is the only facility I entrust with servicing my Harley Davidson, including all maintenance needs and oil changes. Not only is it more cost-effective than the dealership, but the work is also top-notch and honest. When you find a reliable mechanic, you retain their services. I have been patronizing my car mechanic for approximately 30 years. Thanks to this shop, my appreciation for my bike has reached new heights. 🙏🦅🇺🇸

Matthew Tews

★★★★★

6 months ago

Best place to take you Harley when the dealer says no, good guys honest and fair prices I’ll never take my bike anywhere else.

Monica Griego

★★★★★

Edited 4 years ago

Matt is amazing! He is fast, reliable and reasonably priced. Thank you for lowering my Deluxe! 😍

Michael

★★★★★

a year ago

Matt and Matt are great. Straight forward honest guys. I got my hands on a 96 Harley Sportster that had not ran in at least 2 years. They worked with me to get it delivered directly to the shop which was wonderful. I know this cannot be every situation, but in two days they had the bike running with new lines, fluids, new petcock, carb work and a new battery and checked everything over like tires, brakes, rotors, eletric. She rumbles like a monster! In my experience they do outstanding work. I would trust with my Harley.

Mike Schimmer

★★★★★

Edited 9 years ago

Friendly and knowledgeable staff. Fast service and best shop in town. Easy access off i35. They service v twins, specializing in choppers, customs, paint, sound sytems, performance parts, and any other need u may have. True professionals who love what they do, and they are good at it.

S Mohatad

★★★★★

6 years ago

For years i am looking for a machanic place other than those HD showrooms, and i am glad i found Dallas Chop Shop... Matt fixed my passing lamps, LED and sissy bar.. in couple of hours.. DCS has experiance, knowledge, responsible and resonable on price... its a go to place for my HOG.. thank you Matt and team

Nguyen Phan

★★★★★

3 years ago

Matt and Matt (tech and owner) were great. Friendly staff overall. Knowledgeable and quick. Worked on my custom soft tail and provided valuable feedback and solutions. Won’t price gouge. My go to bike shop from Now.

Amy Owen

★★★★★

2 years ago

Took my 2016 Street Glide in for warranty work, and they even did an overall safety inspection, changing my brakes, air filter, and oil. They explained everything and tightened my exhaust clamp. They were very cordial and professional. Thankyou.

Carl Lass

★★★★★

7 years ago

They changed the rear tire on my 2017 Street Glide, I think he could have done it blindfolded. Excellent professional bike shop. Matt even gave me a veterans discount, and I didn't have to ask for it. So THANK Y'ALL for the outstanding service. Highly recommend to any riders.

Mansur Baban

★★★★★

5 years ago

I have all good words to say about them. I needed a washer for installing on my wheel. I could not get the correct size washer online. I called Dallas Chop Shop. Matt, spoke to me and asked me to come to shop and will help me. Matt, searched for washer for me and also customized it by filling it to properly fit on my axle rod. All this done in 6 minutes and when I asked how much to pay, Matt mentioned that I don't have to pay for it. He could have easily charged me for the fine work he did on his machine. But refused to charge me. I left Dallas Chop Shop for prayers for Matt. Thanks, Matt for all your help.

Stacy Genovese

★★★★★

Edited 7 years ago

I am so happy I found these guys! They were so helpful and quick with changing the oil on my bike and installing new rear brake pads. They have a new customer for life! Thank you Carl for helping keep me safe on the roads :) Stopped by again today to have my oil changed and still so pleased with the work and customer service! Keep doin' what you're doin! 5 stars

C E (MoonGod)

★★★★★

7 years ago

Great shop, very reasonable prices, knowledgeable and extremely helpful people. Very professional and super helpful. I have had my bike dis-serviced by a Harley Dealership before, which Matt & Team promptly rectified to my fullest satisfaction. I will go here any day!

K Spencer

★★★★★

5 years ago

Unreal how good and honest these guys are. I took my bike in preparing myself for a hefty bill and they told me my bike didn't need to be rejetted, changed my oil, and my bike was there for 5 weeks because I was away for work and came back 2 weeks longer than expected and didn't charge me a storage fee. I will bring my bike back to them for everything going forward.

Carlene Cox

★★★★★

2 years ago

Brought my 2003 Anniversary Heritage in for repair in March of 2023. Matt and his team were a pleasure to work with; Honest, professional, and efficient. I highly recommend the Dallas Chop Shop. ~M. Cox

Jack Laivins

★★★★★

5 years ago

Brought in my 08 Fatboy to replace my damaged handlebars. They immediately found a replacement in the catalog, also discovered that the handlebar risers were incorrect for the existing handlebar. He ordered the correct Riser and cover plate. As soon as the parts come in, the bike will be ready in half a day. This shop knows their business oh, I recommend them highly.