DentCenter

Sandra Dorsey

★☆☆☆☆

2 months ago

These people are sick! I told them I was having trouble trying find a tow company to tow my car because of the holidays. I finally had a resolution then found out they had impounded my car without prior notice! I wouldn’t trust them with your car, you just don’t know what they’re going to do to it without telling you. Depending on how things turn out, I’ll have to see them in court.

LeAnne Delacruz

★★★★★

Edited 4 years ago

THEY TOOK CARE OF ME!! I initially left 2 stars because my vehicle was in the shop for almost 2 months. Getting ahold of them was extremely difficult. And finish date kept getting pushed. I was understanding due to how many vehicles they have and the shipping issues nationwide. Although I was overly frustrated, I stayed calm throughout the entire process, didn't yell at them about their service or ask for free work. I got a call today saying they're washing my car and it will be good to go AND that they waived my deductible!! I have NEVER had or seen a shop do that before. I had no intention of getting anything for free but Jose went out of his was to make things right. They also detailed the whole interior which made me even more happy. Thank you guys for all your hard work! I will continue to refer customers to your shop!

Isaiah Faro

★★★★★

4 months ago

I would highly recommend Thurston County Collisions, they have a great team who works very hard to provide the best service possible. They do quality work and are very kind genuine people, hopefully i don’t have to use their services again, but if i’m in another accident I’ll be going back to them.

Josh Grant

★★★★★

2 months ago

Excellent work and good communication. Had fairly extensive bodywork on our SUV and it all turned out amazing. I appreciate the extra touches.

Tucker Williams

★★★★★

6 months ago

Josh was amazing and explained every single piece of the process; and read me in on all the math/back-end finances with the insurance company. Very responsive communication and my truck looks brand new again! Highly recommended!

Adam

★★★★★

11 months ago

I can't say enough good things about DentCenter, and the people that work there. The folks here were very professional, knowledgeable, understanding, and friendly. I wanted some work done on my car, and was very apprehensive about getting it done. Once I talked with the people here, I felt much better about the work getting done and ultimately decided to go ahead with it. The finished product was better than i ever could have hoped. It looks AMAZING. I would absolutely recommend them to anyone needing repairs/work done. Thank you to the owner and employees for making this a 5 star experience.

Derek Beaulieu

★★★★★

11 months ago

The DentCenter was great! I brought my mother-in-laws car to the DentCenter for multiple dents and damage. The reason I’m glad that I picked the DentCenter over the other couple of repair shops I received bids from is because and the DenCenter gave me the best price, service, and did meticulous work! You could tell they take pride in their work. I would highly recommend the DentCenter.

Wassa Sasa

★☆☆☆☆

3 months ago

Had a terrible experience at this place. They’ve kept my car for over 2 months now. Owner called and said he wanted to work something out but then ghosted me.

Kelly Hooper

★★★★★

a year ago

David and his crew did an amazing job repairing our car. Great communication on updates. They finished earlier than expected, and the car was spotless when returned. I hopefully never need to use them again, but I wouldn't hesitate to if I needed repairs. Thank you!

Tony Ramo

★★★★★

a year ago

DentCenter has consistently impressed me with their exceptional service and understanding. I've had the opportunity to interact with them twice in the past year, and each time they've gone above and beyond my expectations. When I first approached them after a minor parking incident, their quote was not only fair but remarkably reasonable compared to other shops. Although I couldn't proceed with the repair at that time, their competitive pricing left a lasting impression. Recently, I found myself in a more serious situation after an accident. Despite the extensive damage to my Honda, DentCenter's staff showed incredible empathy and support. Understanding my financial constraints and the importance of my car for work, they went out of their way to accommodate my needs. Unfortunately, the projected cost of the repairs exceeded the value of the car, forcing me to total the vehicle and arrange for it to be taken away for salvage. Even in this challenging situation, DentCenter's professionalism shone through. What truly sets DentCenter apart is their customer-first approach. When I was concerned about potential storage charges for my totaled vehicle, they immediately put my mind at ease, assuring me not to worry. Not only did they offer reassurance, but they also went above and beyond by storing my car for an entire week at no cost while I waited for the salvage pickup. This level of consideration and generosity is rare and deeply appreciated. DentCenter's efficiency and attention to detail truly shone on the day my car was scheduled for pickup. Despite my running late due to unforeseen circumstances, their staff handled everything with remarkable promptness. The driver arrived earlier than expected, but instead of this causing issues, DentCenter's team smoothly managed the situation. They went the extra mile by carefully separating my house keys from my car keys before handing them over to the driver - a small but significant gesture that demonstrates their thoroughness and thoughtfulness. This level of consideration, especially when I was unable to be there myself, showcases their commitment to customer service and their ability to handle unexpected situations with grace and professionalism. In a stressful situation, DentCenter provided not just automotive services, but peace of mind. Their combination of fair pricing, exceptional customer service, and genuine care for their clients' well-being makes them stand out in the industry. I wholeheartedly recommend DentCenter to anyone in need of automotive repair services. Whether you're dealing with a minor ding, major collision damage, or even the difficult process of totaling a vehicle, their team's expertise, efficiency, and empathy make them the go-to choice for all your auto body needs. Their willingness to go the extra mile, truly sets them apart in the automotive repair industry.

H.Y. “Noah” Lee

★★★★★

2 years ago

DentCenter takes their time doing things right. My car was in a collision and towed here. I was a new customer at DentCenter and deeply worried about repairs and navigating insurance. However, we were in excellent hands. Jose and his team were kind and informative both times I stopped by to ask after updates on the situation, knowing that insurance might take awhile to navigate. Communication was nonexistent unless I visited in person, but I understood that updates would be sparse from a review here, and adjusted accordingly. All in all, everything took just a few weeks; not long at all in exchange for the peace of mind I had afterward. I'm grateful for their help and impressed with their professionalism.

Richard McNutt (Mac)

★★★★★

2 years ago

I have done business with a couple of times in the past and have been more than satisfied (read amazed) with their work. It has been several months since I've been to Dent Center, but the lovely receptionist/secretary/Jackie of all trades, Lani, remembered my name - she earned tons of points with that ability. Today I erroneously came into their shop for a small job a day early. No problem - the manager, David Plenty, squeezed me in and did another great job at a very reasonable rate, I might add. I will definitely come back in the future if the need arises, and I will certainly recommend Dent Center to friends and anybody else that will listen.

Lucy Escobar

★★★★★

2 years ago

DentCenter Auto body shop. Well done DentCenter.! Excellent customer service was provided by the owner Jose Vega and his team. The job was completed great and the process was easy and smooth. The owner was helpful and easy to work with. Jose made us feel welcome answering all our questions and concerns without any hesitation. My husband and I appreciate your guidance, commitment, support, and honesty. Thank you DentCenter. We love the results. We definitely recommend his business.

Tom M

★★★★★

3 years ago

I damaged my tailgate on my Chevrolet, and contacted Jose through the office phone number. I left a message on Sunday and Jose called me back that day. Truly impressed on his responsiveness. I scheduled a time to bring the truck in and Jose provided a clear and detailed estimate which was a bit lower than the other estimates I received. Jose ordered the parts and I paid for those up front. He told me he should get all the necessary parts in and get the tailgate painted. He was right on with the time frame. Today I went and picked up the truck which he only needed for a couple hours. The work was excellent and the price was exactly as quoted. Jose seemed to really care about customer service and is striving to run a productive reliable and dependable business. He and his crew has earned my loyalty, (I hope I don’t need to use him again, but if I do he will be the first shop I contact. Thank you Jose and your teammates.

Bernita LaCroix

★★★★★

11 months ago

Recently had my car fixed at the dent center. 2021 Tesla model y- they got me in right away, they took care of the paperwork with my insurance company and did a great job!

Gretchen Heath

★☆☆☆☆

2 years ago

Car was in the shop for 5 months. I understand the supply chain issues but I would have appreciated a phone call every couple weeks. They didn’t call me and I had to call them for information. I have had the car back for about two months. Different warning lights would flash a message and go away. The car would feel like it was lagging and surging. Friday while driving on the freeway the car lost power and every warning light is on. Car wasn’t drivable and it was brought back to Portland area. Not sure what the problem is but Never had any issues before. This is not what you expect from a reputable auto shop. Save yourself the trouble and don’t take your car here!

Dana Diederich

★★★★★

2 years ago

Of all of the body shops I've worked with over the past four decades, Jose and his staff are by far the best, seriously professional and efficient. I had some substantial body work done there for my Tesla, and of course dealing with Tesla for parts is a nightmare. When the parts finally came in, they were quick to provide a lift back and forth to my home and rental, on both ends. They've even thrown in some (small) free work for me on a couple of occasions.