"Doctor" Don's Automotive

Nicole (Just Nicole)

★★★★★

4 months ago

These guys have helped us with two cars in two separate collisions, 5 star all the way. The front desk person is straight forward and I don't feel ripped off from the prices. They can charge for some convenience, which I'm happy to pay because I don't want to stop at 3-4 different places to get my car ready to drive after a collision. I love having a one stop shop in the neighborhood. I appreciate the convenience, the cost, and the kindness. Thank you!!

Morgan Hansen

★★★★★

4 months ago

I have been bringing my car here for 4 years now, and have had nothing but top tier service. I have never gone to a place that is able to explain what it is that I need and why, in such a comprehensible way, which I am so appreciative for. Aleks and Christian are always very friendly and straight forward. Very smart and knowledgeable team! Thank you guys!!

Ara Bevacqua

★★☆☆☆

3 months ago

Had it checked over, fluids, plugs, check engine light. 750 for an oil change and diagnostic. I provided the filter. At the time, they pulled the spark plugs, told me they needed to be changed, and wanted 250 extra to put in new plugs that I provided. So they just put the old plugs back. I thought about this one for a while, and I guess I am still feeling ripped off. Which is unfortunate.

Ashley Horsefield

★★★★★

3 months ago

The staff was very friendly, knowledgeable, and never pushy. They took their time to answer all of our questions and made the entire process smooth and stress-free. Everything was transparent and honest. I will be going back every time.

Tracy K Franks

★★★★★

6 years ago

I had the pleasure of taking my 2014 Volt to Doctor Don’s and experience first hand what a class act Ric and his crew are. They took exceptional care of my car when it was in the shop. I really feel that I received excellent value for what I paid and the work which was performed. Doctor Don’s has been serving the Ballard for years and community if fortunate to have this successful, family owned business in their back yard. Doctor Don’s techs can do it all; old & new, foreign & domestic, gas & hybrid! Don’t hesitate to take your auto to Doctor Don’s for your next routine maintenance or emergency.

Aditya K

★★★★★

a year ago

The staff helped me when I got stuck working on a DIY project on my Jeep wrangler to remove an old bolt for fitting seat jackers. The mechanic helped me on the spot and it was done within 5 seconds of me requesting!!! Great experience overall ✌️

Amy Eaton

★★★★★

11 months ago

Hey! So, I am a super anal person, what that means is that I double and triple check everything before I go places. I heard of this place from of one of my friends, and decided to give it a chance. When I got there, they asked me if I wanted a full exam, or a cursory one. I told them that since I was driving my car back to NC that it may be best to have a full inspection ($200ish). After the inspection, they told me exactly what was going on and gave me a quote. When I heard the number, I was curious at first. I wasn't sure if the quote they gave me was fair, so I called my mechanic back in NC to ask if it was fair. They said it was, so I decided to trust that they were good, and paid them for all of the services they said I needed. When I got my car back, it was fine for the first day or two, then I noticed that when I was driving it was making a weird rattling noise. I wasn't sure if it was a new issue, or something happened during the work they did. So, I called the place back and asked for my car to be seen again. I was expecting another $200 bill (or most likely more) for them looking at my car, but they didn't charge me a thing! From what it sounds like, the rattling has to do with my AC, and it's not a major issue. All this to say, they are very fair, and honor previous payments. I have already recommended this place to other travel healthcare workers, and I would highly recommend it if you are looking for a trustworthy mechanic.

shaun foster

★☆☆☆☆

8 months ago

Purchased a truck had them do maintenance and check everything out they told us that our transmission was fried and that it would cost $12000 to fix it.thay Said they topped off the transmission fluid. Mind you. The truck drove in there. when we left the truck would not drive at that point. it was 11 court shy on transmission fluid.Never told us about the oil leak or anything else that was wrong with the truck from their inspection. We added the eleven quarts and the truck is fine

Elizabeth H

★★★★★

a year ago

Had AAA tow my car here over the weekend and they called first thing Monday morning to let me know they had it. Then Christian and Rick called me several times throughout the day to update me on what was going on with my car and what they recommended. I’ve never dealt with a car’s engine totally dying before, and they helped guide me through calling the dealership and what questions to ask about warranty coverage. They also recommended a towing company (shout out Cooper’s Towing) to have it towed to the dealership. They were extremely communicative, helpful, and transparent throughout this very stressful process. Also, extremely fair pricing for all the diagnostic/engine check work they did. 10/10 recommend these guys!

A Y

★★★★★

a year ago

It’s not easy to find an honest and reputable mechanic that doesn’t try to nickel and dime you for everything. I brought my 2016 Jeep Grand Cherokee in for a diagnostic and they found over $10k worth of fixes that were needed. While they could have easily made that money off of me by convincing me to move forward with the repairs, they were honest by letting me know that my specific model had reached mileage where issues would continue to pop up. They let me know it was in my best interest to just trade the vehicle in. Very grateful for my experience at Dr. Don’s. I’ll definitely use them in the future and recommend them to friends and family due to the honesty and great customer service that was provided by the team.

Dominic Buckley

★★★★★

a year ago

Ric, Alex, and Christian along with the rest of the team here at Dr Don's have been incredible when servicing and repairing my vehicles. Not only are they extremely friendly and professional they take the time to explain what is going on with the repairs in layman's terms and have gone way above and beyond when diagnosing and fixing mysterious and tricky issues. It's a huge relief to have a trustworthy team, who clearly live and breathe motor vehicles, to rely on when things go sideways with your vehicle and I count recommend these guys highly enough. Thanks Ric and team!

Abigail Caraballo

★★★★★

6 years ago

Took my 2009 dodge challenger and they did an amazing job. Great employees and they took good care of my car after many bad experiences with dealership mechanics. They will be my to go guys for life.

Darci McPherson

★★★★★

a year ago

Fantastic experience. The quote they provided was quick and based on their looking at the actual car rather than looking in some book that tells them what a certain repair should cost. The repair was completed in record time. Seriously, so glad to have a smart and ethical shop to go to if I need repairs in the future.

Josh Sutton

★★★★★

a year ago

I’ve been taking my beloved diesel VW here for a couple years now and always experience clear communication and relatively quick turnaround once I bring the car in. While I have had to bring the car back after the first repair attempt, they were quick to re-assess and make additional corrections without additional charges. I trust their word and their workmanship which will keep me coming back.

Janolin Bowyer

★★★★★

a year ago

We have gone to doctor don's for over a year now for a wide variety of issues for my 2008 prius. Things I really appreciate about them is that they always give a good price and solid expectations. They have always been thorough and go the extra mile to see if parts are covered and if so would send me to get it fixed at the dealership. They always talk with me with respect. Which as a women gives me a lot of trust in their expertise and faith they will not try to oversell me. Overall I'd always suggest them but with the caveat that they don't always have space or time so you might have to wait a week or more to get your car fixed.

Eric Matza

★★★★★

2 years ago

These guys are great! It was a random towing experience that led us to them. Even though we were not existing customers, they were understanding and kind about leaving our car so suddenly. They're very effective communicators, do good work, and even went so far as to apply a AAA discount that I had forgotten to tell them about initially retroactively against my next job with them. I highly recommend "Doctor" Don's!

Eva

★☆☆☆☆

a year ago

For such a simple thing of replacing car battery, they charged us $600! $300 dollars of labor costs. Plus a $300 dollar battery which is sold as $107 on Amazon. Unbelievable!! Will never come back again. This is a $500 lesson: Before AAA tows your car to any body shop, make sure they conduct a battery test to save this headache. If the battery is busted, AAA tech can swap you with a new battery with a normal price (more expensive than Amazon but definitely not $300) in 2 minutes.