Where is Don's Automotive located?

Don's Automotive is located at Don's Automotive, 13448 Warwick Blvd, Newport News, VA 23602. You can find their exact location and get directions on the map provided above.

What is the overall rating for Don's Automotive?

Don's Automotive currently has an overall rating of 4.8 out of 5 stars, based on 153 reviews from the community.

What are the opening hours for Don's Automotive?

The opening hours for Don's Automotive are: Please contact the business at 17578860486 to confirm their current operating hours.

Best Car Repair in Newport News, VA: Don's Automotive

Thuy Nguyen

★★☆☆☆

2 months ago

My husband and I have been loyal customers of Don's Automotive since we moved to the area. We liked them because they seem to be honest and provide good services. However, this might be the last time we take our cars here. I took my car in 2 weeks ago for a state inspection. It failed because the windshield wipers were torn and had to be replaced and they also recommended to change to air filter. We got quoted almost 300$ for all the services. Excuse me? Help yourself Googling how much these parts cost and how much time it takes to change them (my car is a 2012 Honda, nothing fancy). My husband decided to take the car back, it took him 5 mins to do the work. One good thing is they said they'll charge only 1$ for reinspection within 14 days. They almost charged us 20$ again even though we mentioned multiple times about our situation when booking the appointment and dropping the car off, I'm glad that my husband spoke up.

Connie Hoover

★★★★★

Edited 2 months ago

Highly recommend Don’s Automotive! When my check engine light came on, I was really worried—especially as a single woman with only one vehicle. From the moment I called, the team at Don’s Automotive put me at ease. They were able to get my car in the same day, clearly explain what was going on, and take care of the issue quickly and professionally. What really stood out was the family atmosphere. I felt respected, informed, and never talked down to. It’s such a relief to find an automotive shop you can truly trust. Don’s Automotive has earned my loyalty, and I won’t take my car anywhere else! — Connie

Dustin Mallonee

★★★☆☆

a month ago

Brought my car in because of a loud rattling noise I was hearing from the outside of it while driving at low speeds. Received a diagnosis and estimate for a minor suspension repair and to my delight, everything was fixed up on the same day. Unfortunately, it appears that no one test drove the car afterward, because the noise had not stopped or even improved on my drive home. On a hunch, I decided I would take a look myself before taking it back to the shop the following week as they suggested I do when I let them know that the sound was not fixed and it turns out there was a $6 screw missing from my caliper. Once I replaced it, the sound went away completely. At that point, with my problem solved, I didn't see any reason to need to take my car back. I called to follow up and let them know that I had resolved the issue and what it was and received a resounding "okay". Was the several hundred dollar repair job necessary? Maybe. There's really not a way for me to be sure. But it certainly didn't fix my problem. I mostly disappointed at the amount I had to pay for a repair which provided zero resolution to my issue which ended up being a 10 minute fix.

Prentice Rusnok

★★★★★

a month ago

Absolute, and extremely helpful personnel!! Being a mechanic myself in the past for a number of years, they utilized almost mirrored diagnostics from a dealership perspective. Provided, without question, diagnostic pictures, professional insight, in depth knowledge of multiple makes and models of vehicles and gave immediate input of what was wrong and how to rectify the issue in a VERY timely manner. Would absolutely recommend this place to ANYONE. I do plan on going back to them for any help with my vehicles…any time and any day. Thank you, Don’s Automotive!

Terry Sue Byce

★★★★★

3 months ago

You can't go wrong with Don's. I had quite a bit of work done & they were very attentive to my needs & didn't rake me over the coals. Being a widow & on my own they did a wonderful job & were very reasonable. I have found my new repair shop.

Benjamin Selfe

★★★★★

5 months ago

Mary and Don's Automotive Repair is top-notch! Mary and the team are honest, knowledgeable, and genuinely care about their customers. They take the time to explain what’s going on with your vehicle without upselling or pressuring you. The work is always done quickly and at a fair price. It's rare to find a repair shop you can truly trust, but this is one of them. Highly recommend to anyone looking for quality automotive service!

Trey Ross

★★★★★

a month ago

Made an appointment and they found I had a leaking gasket. Got me situated in less than 3 hours for that and the brakes and for a fiat price too. These guys are very honest and good with their work and I am very lucky to be so close to them

Teresa Jackson

★★★★★

a month ago

Been coming to Dons since the original owner and stayed with the new owners and I’m so glad I did they are awesome !! Great service , great service techs and good prices !! Thank yall so much for taking care of mine and my husbands cars !!! If you need something looked at or done to your car I definitely recommend Dons and the team there !!!

Big T

★★★★★

5 months ago

I was pleasantly surprised by the great care I received at Dons because I had never used them. After 3 places were too busy to look at my car on Friday around noon, Don's agreed to look at my Enclave with the check engine light glowing. They were so nice, especially the lady at the front. They sent us down the street to have lunch, texted during lunch with the problems, then had them fixed when we returned. I know they can't provide this level of service to everyone, but they were real lifesavers for us!

Emi G

★★★★★

4 months ago

Everyone at Don’s is always so nice. They treat you like family and work with me to get my car in despite my crazy work schedules. They understand I have to wait while the work is done right now and joke around like I belong there instead of seeming frustrated that I’m waiting on my car. 10/10 would recommend.

Eugene Baldwin

★★★★★

3 weeks ago

Old fashion family owned and operated garage with current technology for new vehicle repair, been going there for over 30 years, honest and straight up with what's wrong with your vehicle, very competent mechanics who enjoy their work and are very friendly, helpful, and standby their work.

Javier Aguilar Murillo

★★★★★

6 months ago

My neighbor, whom I respect a lot, recommended this place to us. These days, it's hard to find honest people who don't sell you more services than you need. Don's Automotive is the place where you can receive professional attention. The staff is very friendly. I will always use them for maintenance on my personal and business vehicles. I hope to see you at our next appointment. Thank you, guys, for your professionalism. Keep up the excellent work.

Stephanie Thompson

★★★★★

3 months ago

Everyone at Don's is very attentive to detail and will take the time to explain all the car things to non-car people like me. They let me know what was needed, why it was needed, and by when they would be able to complete the repairs. All went smoothly!

Sarah Boyette

★★★★★

Edited 2 months ago

I went to have my car state inspected. Not only did I receive excellent customer service! They finished the job on half the time they said it would take for an extremely affordable rate. If you need a mechanic you can trust, look no further you will be pleased!🙌🥰👏

Velvet Murillo

★★★★★

6 months ago

AC stopped blowing cold and Dons got us in quickly, assessed the situation, added new freon with a dye and had us come back two weeks later. Nothing has leaked since so they said if it stops blowing cold again come on back. The service was reasonably priced and great customer service. Will be coming back!

Sandra Avery

★★★★★

6 months ago

This visit was my first time using them. I was extremely please. They repaired my vehicle in a reasonable time, charged a reasonable price, and provided great customer service. I will continue to use them for my vehicle needs.

S Roselle

★★★★★

Edited a month ago

Terrific service experience today at Don’s Automotive. I was able to get an oil change, tire rotation, and general inspection in under a hour. Friendly and efficient staff and excellent maintenance technicians. Thank you…

Joe Blumber

★★★★★

11 months ago

Making an appointment at Don's Automotive for A/C troubleshooting was easy and the front desk staff gave me confidence that they could be trusted. I explained that the dealer had eliminated as our problem because it would involve more than the electronic controls. Diagnostic work was fast, finding the dealership's was wrong. The trouble was purely mechanical. Don's gave me their estimate and anticipated parts availability but the needed came in even more quickly. Our car was back to us a full day before their promised time and the work was completely satisfactory. We are driving in comfort again. We will be back for future service needs! Their great parts and workmanship warranty is an extra bonus. Based on this first experience with Don's Automotive I think others will also find getting their car repairs done here a great experience!

Brian Merry

★★★★★

9 months ago

My 2015 RAM 1500, 5.7L had a #5 cylinder misfire. After changing all the plugs, all the coil packs, and the fuel injector myself I still had the misfire. Took it to a mechanic who thought it was the harness due to “possible” shorts and they recommended I take it to the dealer. Took it to the dealer and they assumed it was the harness, then told me the harness was no longer being manufactured. We couldn’t find a harness, they weren’t willing to fix it, and either find my own harness which they would install or I could buy another truck. Took my truck to an electrical engine specialist in Virginia Beach and they confirmed that nothing was wrong with the harness, problem was internal to the engine. They couldn’t do the work and recommended I find an engine specialist. If you are keeping count, after failing to fix it myself, that’s 3x mechanics and I am searching for a fourth. I found Don’s Automotive and gave them the history. They worked the problem, found the issues, and were able to rebuild my engine very quickly. It wasn’t cheap and they didn’t offer much in terms of military discount but, they have 100% fixed my issue and it runs great. It’s been >30 days since the repair and I couldn’t be happier. My only regret is not finding them first. Very professional, quick, and QUALITY work. They even showed me the bad lifter valves and cam shaft which were causing the issue. Honest and transparent.