Google Reviews
Marcus Fleming
★★
☆☆☆
2 years ago
I see why this location has such bad reviews. Their service advisors won't take 5 minutes to answer 2 simple questions when you come in for an oil change. I was told someone would come out and answer my questions, 30 minutes later nobody had showed up. Yet there are a dozen of them sitting behind the desks oblivious about a customer who's sitting outside waiting for someone to talk to them. I asked where the service advisor was and the gal who checked my car in for an oil change had no idea and didn't bother to go find anyone. I made it clear I was upset and could not wait any longer. The response I got was shrugged shoulders. 30 minutes later I get an automated text from Stacey. An hour later another text that my jeep is done. When I explain that I'm not a happy customer, I got blown off by Stacey. When I arrived to pick up my vehicle Stacey pointed me to the cashier and nobody wanted to address the experience. Wow... just wow. These guys do not care about their customers. They use their policies to give terrible service. If they don't care about their customer's how do you think they will treat your vehicle? Find another dealership, one that cares about their customers and their customer's vehicles.
Ken H
★
☆☆☆☆
2 years ago
The Service Department has really went "downhill" here over the last four or five years. In the past, I went in and always had my car fixed and serviced, since I bought it there. It was always a good experience. Not anymore. Since March, I have tried calling them a total of five times to schedule an appointment, and I still did not have an appointment after 5 attempts. Three times, I left a message on the Service Advisor's telephone message - and not "one time" did she bother to call me back. And twice, I went through the general Service Department "schedulers" and was blown off twice, on how it was "so busy they cannot possibly schedule me any time over the next 2 to 3 weeks." Today, I made attempt #6 to schedule service......The one today was extremely "snarky" and basically hung up on me after the call was over. The Customer Service is horrendous. About six months ago, I went in to get my vehicle "fixed" for a lot of money, and then two months later, it broke again - some fix job by Earnhardt's. And when I explained this to the customer service scheduler today (I think she was a Human Being), she was more concerned about my signing and acknowledging of a form for a "diagnostic" fee of $200.00. I also told them that it should be under warranty. She said, "Well, "we'll see about that." Lol. When I asked if Earnhardt's had a loaner, she told me that "You can rent an Enterprise car like all of the other customers here." After 5 tries, on attempt #6 the woman today booked me for two-plus weeks out, and I almost didn't get that. But I don't know if I can do this. Last time, they kept my car for two weeks and I didn't have another car to use. She made it sound like they would not warranty anything - so I am just out $2,000 dollars from their failed repair job. I have no choice but to cancel, and call around to other automotive places near my home to see if I can find an honest, knowledgeable shop to fix my vehicle. I am so sorry that this place has turned into a cut throat den of horribleness and "customer service people" who are rude on the phone, and could obviously give a rip about their customers. For something they supposedly fixed for almost $2,000, I have no guarantee that I won't owe another two to three thousand on top of it, based on the discussion with the customer service person today. I have no choice but to call back and cancel. Mainly because I no longer trust them. Sad. But they have broken my trust.
Hector Garcia
★★★★★
3 months ago
Amazing experience! Bri Lopez is professional, friendly, and amazing customer service!!! Highly recommend!!!
stephen cordova
★★★
☆☆
Edited a year ago
Do not recommend! I did ask for a diagnosis for $220 I don't know what I was thinking but I agreed and also agreed to an Oil change for $97. Service found an oil leak and changed the oil BEFORE asking me and before the diagnosis tests. Who changes the oil BEFORE a diagnosis? I was then told that the oil needed to be changed (5800 miles on full synthetic) and at least its change before fixing the OIL PAN leak, which they wanted near $600 for. UPDATE I was given a full refund, in the form of a check, which was available two days after the last day promised. Should you choose to go here be cautious.
Amanda Spraggins
★
☆☆☆☆
a year ago
For some reason my car started emitting hydrogen sulfite into my garage and house, enough that it made me feel sick. The car wouldn’t turn on so we had to take it to the dealer for repair. I was ready to get my four-year-old death trap (Chrysler Pacifica) back, they pull it around and I sit in the car to immediately notice the windshield is cracked from the left edge to the center of the windshield. It was a huge crack! I go in to ask the guys about it where Bryan attempted to blow me off his “cool story bro” attitude. He told me it just happens and it is what it is and waited for me to leave. So this review is in regards to the lack of customer service, which in my eyes is the best way to earn a loyal customer by making a wrong, right. Bryan had zero intention in doing anything about the damage that occurred while my car was in their care, showed lack of concern and put a sour taste in my mouth for wanting to do a trade-in here, which is what my husband and I were discussing just last night. We waited as the manager checked cameras but let us know their cameras are too grainy to tell and they would get back to us in two days.. okay.
Allen White
★★★★★
3 months ago
I dealt with Sean and Michelle both were great to deal with and I would definitely buy from them again.
Andrew J. Wood
★★★★
☆
6 months ago
Fixed many of my wife’s Jeep Grand Cherokee issues that others could not fix. There were some hiccups, and communication could definitely be better. But with all that, they are still better than most.
SQRLagent
★★★★★
Edited a month ago
Purchased two new cars from here, Rudy helped me with both of them. Even though I live in Coolidge this is where I drive to in order to buy a new car.
lauri peters
★
☆☆☆☆
5 months ago
My family drove a long way to pick up parts for our truck and they charged us $400 for a part we did not need and when we saw it on the receipt we asked for a refund but they said they couldn't do it and wanted us to come back tomorrow . Even the owner was in willing to give us our money back. I do not recommend this place at all ..
Leonard
★
☆☆☆☆
11 months ago
I brought my 2018 Ram 2500 into Earnhardt for an issue with my Uconnect GPS, which was showing locations in California instead of Arizona. I called Mopar, and they advised me to bring my truck in for an update. Everything worked fine except the GPS, so I booked an appointment. I arrived at 7 a.m., and the service department confirmed that an update was necessary. I was told the appointment would take about an hour. However, after waiting for 4 hours, Service Advisor Bri came over and informed me that the system wouldn't accept the update and I would need to buy a new radio to fix the GPS issue. I decided to look into it later and was ready to leave. When I got back to my truck and paid for the diagnostic fee, I was shocked to find that the service tech had completely bricked my system. My radio wouldn't turn on at all, and the AC controls no longer lit up. I went back to Bri, and she explained that they had to pull a fuse, and the only solution was to buy a new radio. To make matters worse, Bri refused to let me speak with a service manager. Now, I'm without a truck until the dealership decides to fix what they broke. They couldn't even provide me with a loaner car while I figure this out. I am now getting RAM Corporate involved to file a formal complaint against Earnhardt in hopes of resolving this issue. Additionally, I discovered that the service tech unplugged my dash cam. This raises serious questions about what they were trying to hide or why they felt the need to tamper with it. It is incredibly frustrating that the dealership broke my perfectly working radio (minus the GPS issue) and now expects me to pay for a new one. I should have received my truck back in the same or better condition than when I dropped it off. It’s unfair to be charged for something the dealership caused. If you want your vehicle returned in the same condition, I would advise staying far away from the service team at Earnhardt.
frankie lomeli
★★★★★
2 months ago
Darrell in Service was very helpful in getting me set up for an appointment for my truck contacting me and letting me know the status on it very professional. I recommend the service department in Gilbert
Wes
★★★
☆☆
3 months ago
Nice enough service advisors and clean facility. I like the way service suggestions are presented and never had pushback declining items. The prices they charge for simple things they seem to always throw on (air filters) and the emails you get make the place feel a little scammy though.
Aaron Curtis
★★★★★
2 years ago
Had a good experience buying my '24 RAM 2500 from here. I've been watching prices for quite a while and saw the deals they had at the end of December 23 and couldn't pass them up. They had the best deals in the valley. I didn't need to haggle much because the price was already really low. They gave me close to what I asked for, for my trade in. The salesman wasn't pushy and helped with the negotiation.
B H
★★★★★
4 months ago
I want to take a moment to recognize service advisors Chynna and Michaela for their exceptional work in the service department. Chynna consistently demonstrates professionalism, dedication, and a customer-first attitude that sets her apart. She handles every task with precision and care, ensuring that every customer interaction is positive and satisfying. Chynna is always smiling, which makes every interaction warm and welcoming. She is not only reliable but also proactive, anticipating needs, resolving issues efficiently, and going above and beyond to ensure that both customers and the team feel supported. Her attention to detail and strong work ethic make her an invaluable member of the team. Beyond her technical skills, Chynna’s interpersonal skills are outstanding. She communicates clearly, listens actively, and builds strong relationships with both customers and colleagues. Her positive attitude and willingness to help make the workplace better for everyone. In my experience, Chynna consistently delivers excellent service and demonstrates leadership potential. I strongly believe she deserves recognition, opportunities for growth, and consideration for promotion. She is a true asset to the department, and I am grateful for the care, attention, and positivity she always provides. Ask for Chynna when you book for service.
M Castle
★★★★★
3 months ago
BEST SERVICE EXPERIENCE in 50 years! WE RECOMMEND YOU ASK FOR, MARC RAY, NEXT TIME YOU NEED TO SERVICE YOUR VEHICLE. ☆▪︎TIMELINESS MARC is very experienced and detailed. He explained everything so there were no surprises. We appreciated his honesty and professionalism. He was a pleasure to work with. Marc had our car ready before the estimated time & he made us feel like VIP customers! ☆▪︎The waiting room was clean, with comfortable seating and great complimentary coffee. Thank you Marc! You're one of a kind!
Dan Chavez
★★★★★
a month ago
I’ve taken my vehicles to Earnhardt Chrysler Dodge Jeep Ram a few times over the years, and Doug Miller has always been the service writer I ask for. He’s consistently great. This latest visit was for a recall on my 2018 Ram, and once again he exceeded expectations. Doug is super trustworthy, explains everything clearly without any pressure, and really takes the time to make sure you’re comfortable with what’s happening. He kept me updated during the service, handled the recall spot-on, and even checked a couple other minor things at no extra cost. No surprises, no upsells. Just solid, reliable service every single time. If you’re in the valley with a Ram, Dodge, Jeep, or Chrysler, do yourself a favor and request Doug Miller. He’s one of the good ones! Ready to post as-is. If it still doesn’t look quite right or you spot anything else, hit me with the details!
Leon Williams
★★★★★
5 months ago
Rudy was my salesman. Very nice guy, he helped me with my purchase and still calls to make sure everything is good with me and the vehicle. I would definitely recommend him if you want to purchase a vehicle from Earnhardt jeep. Thanks again Rudy
Bee Happy
★★★★★
2 months ago
We'd like to express our sincere appreciation for the outstanding service provided by Marc Ray. It’s rare to find someone in auto service who cares and is genuinely honest, extremely helpful, and never pressures you into unnecessary work. Marc took the time to thoroughly explain everything and made me feel confident that I was the one making the decision. At other places the service techs pushed services on me and made me feel dumb for not accepting them. I also enjoy waiting at your facility because it has areas where I can work while I wait. Mark shows up as a man of integrity and very knowledgeable. Be sure to ask for him if you're looking for these qualities in a service advisor. Another thing I've noticed is that the turn around in staff for service reps is high, but I've seen Marc here consistently, which says allot & speaks for itself. If you’re looking for trustworthy, top-notch auto service rep, ask for Marc Ray 🚗✨
Scott Henry
★★★★★
3 weeks ago
I have had a great experience working with Tiana Dela Cruz in the service department. I probably have been in there at least 15 times with 3 different Jeep Wranglers over the past 6 years. Tiana has been great about ensuring that I am informed about my vehicle repair and working with me to find a convenient time to drop off / pick up my jeep. She has also done an amazing job with me to find a rental when needed.
Salvador Calderon
★
☆☆☆☆
2 months ago
CUSTOMER SERVICE ENDS AT SALE!Service dept management & staff need better training in communication and accountability. This place instead plays hot potato and points fingers leading no where. My vehicle sat for almost a week for minor/cosmetic trim piece replacement and other issues. At one point service advisor BRIAN told me they didn't know where my vehicle was and that they had no vehicle under my name nor my number. Then that it was given to someone else. Given to someone else! A another customer! After investigating it was given to another service advisor (RANDY FURGESON). No communication. Never got a phone call nor text from anyone. Did not get answers until I called the dealership and asked for a service manager. BRIAN's excuse was that they were busy and he forgot to call and to input the system with my info. I then asked what was the point of taking my information when the vehicle was tendered. No response. Once I went in person to pick my vehicle up I met with Service Manager JOSHUA UTLEY and explained the situation he did not seem to care. I Treated me like another number. Walked to my vehicle and noticed damage on the center console lid that was not there beforehand. I was under the impression that the lid was replaced like JOSHUA had claimed based on paperwork. It was not , turned out only a trim piece was replaced and in the process the center console lid was scuffed up. I told him I wanted the lid replaced like promised on a previous call with Brian hence a delay for them finishing up the vehicle. JOSHUA refused to replace it and simply had his detail guy spray some shine on it and call it good. I advised him that I was not happy with the service nor how my concerns were met. With a smug look he simply smiled and said we can't win them all have a nice day. It's unfortunate as I was planning on trading in my vehicle and upgrade to a TRX based on my sales experience but if in the future I'm going to have to deal with how the Service dept is run I rather take my business elsewhere. I'm sure FORD or CHEVROLET would like to earn a customer in SCOTTSDALE.
