Ed Morse Alfa Romeo Fiat Service Center

Dr. Joshua Senne

★☆☆☆☆

10 hours ago

Fair warning to all Alfa Romeo owners, I do not recommend you bring your vehicle here. They have demonstrated severe incompetence and negligence when repairing and servicing my vehicle. I was locked out of my vehicle after using my own diagnostic software, not realizing it had a bug when diagnosing a throttle body code. Because my vehicle was in a "no crank" state, I was forced to take it to a dealer to unlock it since it required a certain level of professional software. Since it was already at the dealer for this, I had them fix the original issue, which was the throttle body. They charged me a total of ~$1900 to unlock the software, "diagnose" the issue that I already told them about, and replace the $122 part. So the labor was exponentially high, but I ate it. Well, after driving the vehicle home, which drove fairly rough, I opened the hood to see that the High Temp (engine) coolant reservoir was significantly overfilled and the Low Temp (intercooler) reservoir was underfilled. Further, I used a borescope to inspect the throttle body. The part was new, but the throttle body was not torqued down properly and the air pipe to the throttle body was not properly seated or tightened down either. There was also a new dent on the passenger side door. The screw covers for the engine cover were missing and one of the bolts was left stripped and halfway out. Brandon Garcia is the service advisor that I worked with. I reported these problems and sent over the evidence. They agreed to replace the engine cover and refund $300, but neglected any responsibility for the dent. So then, they still made $1600 on improper service that I had to correct myself. They took partial accountability for the issues, but repeatedly tried to gaslight me that it was normal, parts were already missing, or the dent was already there. I was able to objectively counter most of those claims, but the dent is harder to prove. However, the tow company states there was no pre-existing damage and the dealership has no images or documentation denoting pre-existing damage. Imagine someone who doesn't understand cars is in this situation, or maybe someone more vulnerable. Just imagine how this dealership is going to take advantage of them. Is this someone you want to trust? I wouldn't. Brandon Garcia and Ed Morse have done the bare minimum in taking only partial responsibility for damages and negligence. It's unfortunate that such unprofessional and untrustworthy organizations and people exist.

Heather Fuller

★★★★★

2 years ago

Lenny is the best!

Deisy Quesada

★★★★★

3 months ago

Great service!

Steve Geddes

★★★★★

5 months ago

Great people great service!

Eduardo Lamboglia

★★★★★

4 months ago

Timing was great no to much waiting love it

Anton Bowie

★★★★★

5 months ago

Great people Great service Fast turn around!

Vickram Harnarine

★★★★★

6 months ago

Perfect place for your oil change get in and out fast.

Heather Richardson

★★★☆☆

7 months ago

I got my oil changed on my Stevio couple weeks ago and my check engine light keeps coming on. I take it in and it is an old code or the next time it's a current code but on a Friday night, I was told to bring it back the next morning and no code and still no answers and it still runs rough.

Vanessa RiveraVazquez

★★★★★

3 weeks ago

Great service and amazing prices. Totally worth the drive.

Lisa Wilkinson

★★★★★

3 months ago

Excellent service! Easy process and rates were comparable to other dealerships.

PJ Acra

★★★★★

Edited 6 months ago

Drove all the way to this location from St Pete to get the 10K first service to my Alfa. Better price made me change dealer and Ed Morse has way better service. Will change as main dealer. Lenny was A+.

Christina Daymon

★★★★★

4 months ago

Lenny is the best! Thank you for your integrity and top notch service! It's hard to find people who truly care about their customers and love what they do!

Jodi Rivera

★★★★★

a month ago

My service advisor Lenny P., is knowledgeable and professional. I never get sticker shock when the work is completed, becase the details of any repairs are reviwed with me before any work is completed. My repairs today were all covered under my warranty.

Chantell Sicard

★★★★★

4 months ago

The service manager, Lenny, and his team provide exceptional support. Scheduling appointments and checking in are smooth and efficient processes. The waiting area is consistently clean and offers complimentary coffee, snacks, and WiFi for customer convenience. Additionally, their pricing is much lower when compared to other Alfa Romeo service centers. I purchased my vehicle approximately 10 months ago. My sales representative, Ismael, personally approached and greeted me as I was waiting, which I found to be quite considerate, as sales representatives typically do not engage once the sale has been completed. I would recommend this place for both purchase and service.

Bradley Berson

★★★★★

2 months ago

Very competitive pricing for truly excellent service. The Alfa Romeo service advisors, Lenny and Brandon, not only know the intricacies of these amazing vehicles, but are extremely personable and customer oriented. Their service technicians do a very thorough job and keep my 2028 Giulia in perfect condition. Overall an amazing dealership!